Samsung TV keeps loading and nothing happens (cannot play My Music)

Forum|Forum|7 years ago
August 4, 2019
237 replies
13879 views

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

Best answer by MarekZzz

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

Show previous replies

zevekar

Rising Star

Deezer app in constant loading (spinning wheel) on my Samsung UE49KUhttps://tel:+446500 TV for quite some weeks and longer. Still works on phone thankfully but my daughter is so frustrated at not being able to use the tv to dance and sing to :(

I've reinstalled a couple of times but cant get further than the spinning wheel of doom.

Please help.

same/ any solution?!

ЯZ

zevekar

Rising Star

Hi there @Ionut Stancu

Thank you for your support and patience. I'll be asking our devs about this, to find out what's wrong. In the meantime, please restart your internet router after about 3 mins.

It’s a complex multiuser issue - not a personal incident. Any diagnostic results, root cause analysis, and ttr time when issue will be resolved?!?!?

ЯZ

Rudi

Ultimate Superstar

Hi @zevekar

We're still working on this. Have you checked for a firmware update?

Z

Zorp

Guitar Hero

Hi there @Ionut Stancu

Thank you for your support and patience. I'll be asking our devs about this, to find out what's wrong. In the meantime, please restart your internet router after about 3 mins.

It’s a complex multiuser issue - not a personal incident. Any diagnostic results, root cause analysis, and ttr time when issue will be resolved?!?!?

Hell of a frustration!! Seriously!

R

RikOnderwater

Roadie

So this thread started 19 days ago and there's still no solution? I'm experiencing the same problems on my Samsung TV for quite a while now. I hope it will soon work properly again.