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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

424 Topics
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424 Topics

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BrightblueeRunaway Baby

asked in Other devices

Musiccast login seems busted again

It looks like the issue described Here has remanifested itself. I can't log into Deezer on any if my musiccast devices. When I try to log in all I get is a message saying "unable to register your system"Anyone else seeing the same?

1 year ago

tinybreakRunaway Baby

asked in Other devices

"unable to register you system" with Yamaha WXC50 - ... Yet AGAIN

Why is Deezer service such garbage? Same problems keep happening again and again. Both android and apple apps keep telling “unable to register your system”, while other streaming service s work with the same setup just fine.

1 year ago

rickyblueRunaway Baby

asked in Other devices

Finding my gownloaded muisc Op my desktop windows 10

I have a prenium abo en I download a song but i can’t find it on my desktop. So where I find it on my desktop and How can I listen to it offline ? It not so clear for me when i looked in fac& more

1 year ago

andries70Runaway Baby

asked in Other devices

still no solution for Deezer directly to sonos?!?!

This topic goes on for years but no improvement yet…?!?!

1 year ago

Lynn Nox

posted in Other devices

xbox app not working right

The deezer app for xbox needs an upgrade. I haven't been able to use the app on my xbox for days as it wont play sound anymore. The app has had other issues that I brought to the attention of the twitter page but its been acting up worse since. First the song displayed and the song playing often gets unsynced while playing. It will display one song but be playing something completely different. This causes longer songs to get cut off before they are actually over and shorter songs to just be silent for the remainder of the time. It also frustrates me that i cant listen to podcasts on my xbox app, I dont just use my xbox for gaming, it is my entertainment system. Very recently, in the last week, the app refuses to play sound. I will go to a playlist and hit play but nothing comes out. Its not my xbox or my sound system as other apps work just fine. I truly enjoy this app and would like to continue enjoying it but I pay specifically so I can use it on my xbox and that is impossible rig

1 year ago

PahaAgenttiRunaway Baby

asked in Other devices

Removing songs from collaborative playlists

Why can’t I remove songs I have added to the collaborative playlists?I mean if I put a wrong song into the playlist and want to change it, it is not possible. I guess “owner” of the playlist can remove songs, but it would be nice if everybody could remove the songs they have added to the collaborative playlists. I don’t want to remove songs other people have added.

1 year ago

mdhenRunaway Baby

posted in Other devices

shuffle playlist via alexa makes the playlist only 2 or 3 songs long

Hey, so this is really a bug report. There is not a solution, I’ve tried plenty of things to get this to work, I just want to make sure the devs know about this.If you shuffle a deezer playlist using alexa it will play 2 or 3 songs shuffled, and then the playlist will end.This happens if I use “alexa, shuffle playlist xyz” or “alexa, play playlist xyz shuffle mode” to start it playing and shuffle it right away, and it happens if i play the playlist and then just do an “alexa, shuffle” once it has begun playing.I think they need to take a look at the alexa deezer skill.

1 year ago

AngelinacatRunaway Baby

asked in Other devices

Radio 2 soon unable to listen on my sonos system

HiI live in France and listen to Radio 2 through deezer on my sonos system. I keep hearing a message coming through the speaker saying I will soon be able to listen to it and to contact my supplier. I cant seem to be able to send a private message to deezer, nor would I know what to do to be able to continue listening to it. Any advice? Kind regardsClare Hopkins

1 year ago

ScxttLover

asked in Other devices

will the tv apps ever be updated?

The android tv app hasn't been update since 2019 and the Samsung TV app hasn't be updated since 2021 to fix any of the various bugs it has. This is a huge deal breaker for me honestly and it tempts me to leave Deezer sometimes.Does anyone have any info on if the tv apps will ever be prioritized or Deezer is just going to kill them off like everything else?

1 year ago

CupartLover

asked in Other devices

Mac OSX 13.2.1 Deezer Version Version 5.30.530 (5.30.530.157) - Error when clicking Albums etc

Again the issue has surfaced… Incredible how poor the execution of updates are carried out by Deezer Q&A as it’s not the first time the exact same issue occurred (see posting from 11 months ago: Mac OSX 12.2.1 Deezer Version Version 5.30.190 (5.30.190.96) - Error when clicking Albums etc)Maybe time to move back to Spotify, as at least I can reply on their apps across my devices to be working...

1 year ago

DrKillerZARunaway Baby

posted in Other devices

Deezer Web constantly just stops

I’m using the latest Firefox and I have a 250mb up/down Fibre connection at home. I’ve been having issues with Deezer for atleast a month where I turn flow on, and my music just stops randomly in the middle of the song. Skipping the song doesn’t always help because the next song would just play a few seconds and then stop.It’s always random songs, so I can’t give an example of a song. Right now, while typing this, my music just stopped again.

1 year ago

Kevin MaldonadoTiny Dancer

posted in Other devices

Big L on Deezer

Okay so deezer connect never works with my xbox the app just loads and both devices are in the same wifi so that’s an L second pls add more music to playlists like spotify how you can add songs based on the ones you have there where you just get the song title and + so you can add it to your current playlist i listen to a lot of music i dont want to be having to search for it

1 year ago

isbilturRunaway Baby

posted in Other devices

MP3 upload doesn't work

I have just switched from Spotify and have high hopes for Deezer. I just don’t understand what is the deal with local MP3 upload. It is crazy buggy and impossible to use.It does not work neither in the desktop app nor in any browser. The lack of progress bar or error/confirmation message doesn’t help as I don’t understand what is going on. At this point I’m adding each song one by one (yes, all are CBR) and I still can’t upload some of them.Additionally, after each restart of the app or refresh of the web player some of the songs randomly disappear just to appear again after another refresh.Seeing all those really old unresolved posts and submitted ideas regarding the upload it looks like it is an abandoned feature that is going to be deprecated soon. Is that the case? I would like to know if there is some hope of listening to my local files via Deezer so I know if it’s worth to keep my subscription because that’s a deal breaker for me. (I was even considering writing my own piece of c

1 year ago

craigus195Runaway Baby

posted in Other devices

Wear OS download hangs on last aong

Hello, When downloading favourite play lists to my galaxy watch 4 the Download hangs on the last song for each play list and the downloads not completed . I see that others have had this issue but has anybody found a work around? The latest app updates means downloads are way faster but usless unless the Download can finish! Thanks,Craig

1 year ago

jisung_oppaRunaway Baby

posted in Other devices

help

why deezer doesnot show me the lyrics? I already restarted my computer, but it still does not working.(

1 year ago

Jeroen SeegersTiny Dancer

posted in Other devices

Issues with Flow on Samsung TV Deezer App

When I play Flow on my Samsung TV the first song that's coming up will be repeated every couple of songs. At the playlist you can see that another song is playing, but the music of the first song is what you hear. This is without an exception, every time I play Flow on my Samsung TV. When I play the previous song and then go forward again to the song that went wrong, the music that you're supposed to hear instead of the first song of flow is now playing.

1 year ago

blea6684Runaway Baby

posted in Other devices

sonos deezer unable to browse music ?

Suddenly unable to access Deezer via Sonos. Error message says “Unable to browse music”. I’ve updated both apps, reauthorized Deezer to run in Sonos but still nothing.

1 year ago

StiffaRunaway Baby

asked in Other devices

I can't claim my artist page because there is an artist with the samne name

My songs are getting published to an other artist’s page with the same name but that isn’t me. Please fix this asap because I've got a lot of releases coming up and I would like them to appear on my own page. My artist name is CreepsHere are the links to MY actual releases:https://deezer.page.link/GTZkPnQTzie8DtUQ7https://deezer.page.link/i9C5tqM8cMrjCZat6

1 year ago

belaideiaRunaway Baby

asked in Other devices

RELEASE PARTY DJADJA DINAZ

Bonjour, j’ai récemment gagner un concours pour une release party de djadja dinaz grace a deezer, c’est la premiere fois et comme expliqué dans le message jai rempli un formulaire avac mon nom,prenom et mail et shotgun doit menvoyer les billets mais je n’ai recu et ils m’ont proposer de remplir une deuxième fois le formulaire et je n’ai jamais recu les billets. Le release est jeudi, avez fait deja vecu cette situation et si possible aidez moi a comprendre qui contacter, et comment regler le probleme, merci beaucoup d’avance et merci

1 year ago

busattovini

asked in Other devices

These 2 buttons don't work on PC

I click on them, but nothing happens. Why is that?

1 year ago

DratanTiny Dancer

asked in Other devices

No sound output in MacOS from Deezer app

I have an external DAC/headphone amplifier connected to my MacBook M1 via USB C. When using the Deezer MacOS app, there is simply no sound output. I don’t have such issue with the Deezer web player. I’ve tried deleting the app, restart the MacBook, and then re-installed the Deezer app to no avail. Anyone knows what’s going on?I also have Roon and Qobuz apps installed, FYI, but these have been closed before starting the Deezer app.

1 year ago

TheBadsleeperRunaway Baby

asked in Other devices

No sound on desktop app macos 12.6.3

As the title suggests, installed desktop app on macbook pro running 12.6.3.No sound from deezer no matter what i try, Checked every possible reason, Sound plays from all other sources, spotify, discord, brave browser, youtube, twitch, everywhere except from deezer.Have done restarts, re-installs, nothing changes

1 year ago

tinybreakRunaway Baby

asked in Other devices

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