include

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 422 Topics
  • 4,872 Replies

422 Topics

V
Runaway Baby
vtkrackerRunaway Baby
asked in Other devices

Deezer not working on all platforms

Hi. Since yesterday, Deezer is not working on all devices on all platforms (iOS, Win, mobile, desktop, web ), with the same message that we are not connected to internet.

5
Jaime.
Community Manager
5 months ago
KDAM71
Lover
KDAM71Lover
asked in Other devices

Launch Deezer at start up doesn't work

I'm using the Deezer app for windows. I’ve turned the setting launch Deezer at start up on. It doesn’t launch at start up. How can I fix this?

5
Yula
Moderator
1 year ago
N
Runaway Baby
nordavindRunaway Baby
posted in Other devices

Deezer crashes when I move the app

First of all, this issue has been reported here and yet no solution or fix has been applied. It’s just dismissed with “you cannot reproduce it”. I’m experiencing the same things as the others. I open Deezer, try to drag it to relocate the app to another place on the same screen or to another screen, and the app just disappears. No crash log. This happens on two different setups, on two different machines, two different windows versions. Yes the app is the latest version. Yes, I’ve tried to reinstall the app. No, i don’t have issues with any other app. That you are unable to reproduce the problem then just leaves this is utterly frustrating. I’m this close to move to another streaming platform. Please take this issue seriously. 

5
D
Tiny Dancer
11 months ago
M
Runaway Baby
mistyjoyRunaway Baby
posted in Other devices

new desk top v 6.0 not working

After uninstalling and reinstalling I can not download my favorit tracts. I click on the download icon but it does not respond. Also as I scrole down tracts change from playable to not playable in an instant then scroling down ferther I find the same tracts playable. I have spent 2 days checking my computer and everything is 100%. I whent to the web player and am having the same problem. Very frustrating

5
S
Tiny Dancer
4 months ago
H
Runaway Baby
Ha.a.dèsRunaway Baby
posted in Other devices

Queue list disappear after I quit the pc Deezer app

Hello,My queue list seems to disappear each time I quit the app on  my PC and it won’t sync at all with my phone. I use the app mostly on my computer (Deezer app, Windows 10 pro)  and sometimes on my phone (android).Cloud-synced queue list is turned on in all apps on all devices.I tested on browser and I have the same problem. Also tried to reinstall the app.Never had an issue with queue list before, but now queue list is useless :(Is there anything I’m doing wrong ? Or anything I can do to fix this ?Thanks 

5
Leonídia.Deezer
Community Manager
3 months ago
T
Runaway Baby
tosemusernameRunaway Baby
posted in Other devices

Songs randomly appearing as unavailable after each page refresh

Seriously, what’s the deal? I open my playlist on the web player on Firefox, and it’s like a bingo of which songs will appear as “unavailable in my country” and up for getting replaced, until I refresh the page again, and the prank pulled by you goes on.A bunch unavailable despite all of them being available as shown belowWtf?

5
Leonídia.Deezer
Community Manager
4 months ago
Santiago Evans Abaracón
Lover
Santiago Evans AbaracónLover
posted in Other devices

Deezer not synchronizing albums correctly between platforms

Hello, I have noticed that when I’m listening to an album in my Android app and want to continue on my PC (Windows 11), I synchronize the track I’m listening to and instead of playing that track on the PC, it plays the same track number but from the last album I listened on my PC.For example if I am listening to track 6 on Android and synchronize with the Windows app it plays track 6  of the last album I listened on my PC.The same thing happens if I do it the other way around (synchronize what I’m listening on Windows to Android). I’m using Android version 8.0.2.89 and Windows version 6.0.30. Thanks in advance.

5
soakes
Lover
2 months ago
M
Runaway Baby
mdhenRunaway Baby
posted in Other devices

shuffle playlist via alexa makes the playlist only 2 or 3 songs long

Hey, so this is really a bug report. There is not a solution, I’ve tried plenty of things to get this to work, I just want to make sure the devs know about this.If you shuffle a deezer playlist using alexa it will play 2 or 3 songs shuffled, and then the playlist will end.This happens if I use “alexa, shuffle playlist xyz” or “alexa, play playlist xyz shuffle mode” to start it playing and shuffle it right away, and it happens if i play the playlist and then just do an “alexa, shuffle” once it has begun playing.I think they need to take a look at the alexa deezer skill.

5
Yula
Moderator
1 year ago
C
Runaway Baby
chocobearRunaway Baby
asked in Other devices

Help blocking songs / artists from playing through Sonos/Alexa

Please help!I have a Sonos Roam with in built Alexa. I’ve linked Sonos to my Deezer account. I’ve blocked explicit content via Deezer app, but there are songs which are inappropriate which my 5 year old takes great joy in requesting. Please can you show me how I can block certain artists/songs from being played through Sonos when asked by Alexa.example: Willy Willy by Lola Lee. (You can see where this is going…) I have gone to the artist page and in top right clicked the three dots and clicked ‘Don’t recommend this artist’. It still plays when requested through Sonos via Alexa. please help!Sincerely,A desperate dad 

5
C
Runaway Baby
2 months ago
B
Runaway Baby
BeeeRunaway Baby
asked in Other devices

Where is the equalizer?

Hello! I'm currently making the move from Spotify, and I'm trying to optimize the sound.However I can't find any settings regarding an equalizer in the desktop program. The FAQ tells me that there should be a speaker icon somewhere but I'm having a hard time finding it. I've googled and googled and browsed the community, but I really can't find it. I'm using Windows 11 with a fresh Deezer installation. Can anyone point me towards the right direction? Thanks! 

5
B
Runaway Baby
1 year ago
M
Runaway Baby
Mert123454321Runaway Baby
asked in Other devices

Can’t use premium account with Bang and Olufsen Beoplay M5

I signed in to deezer on B&O beoplay application with iphone 14pro and i onlu can listen to 30 seconds of all the songs.:(

5
Leonídia.Deezer
Community Manager
7 months ago
Santiago Evans Abaracón
Lover
Santiago Evans AbaracónLover
posted in Other devices

Cannot access artists albums on Windows app/browsers and artist's discography doesn't display on Android

Hello, Today I started experiencing two issues in Deezer. First when using the Windows app (version 6.0.20) or browsers (Microsoft Edge), when I select an album I get a message saying “An error has occurred, please try again later”.  Then in the Android app, when entering an artists page the discography is not shown.The weird thing is that I have been using the app for a few days now and it was working just fine until a couple hours ago when I started having this problems. Thanks in advance

5
awesomemac
Deezer Legend
4 months ago
E
Tiny Dancer
EndGameTiny Dancer
posted in Other devices

Free account cant listen to songs, disabled adblock, clicked "accept cookies", still wont play on firefox

“Support your favourite artistsYou must accept advertising cookies to access Deezer's free service.Choose one of the two options below” Click accept still cant listen...

5
A
Tiny Dancer
4 months ago
A
Lover
awsteenohLover
asked in Other devices

Error when trying to select music on phone to be played by desktop app

Can’t control Deezer desktop from phone. It’s not like I gave my password to someone else and they’re not authorized. These are both my devices and I am using the phone to control the desktop app so I’m not even tying to play two different songs via the same account or something like that. Please adjust the license sensitivity so this app can actually work as intended. Tried updating the app on my phone and it just did a different non-functional thing. Can you guys fix this please? I thought this was a feature but I have rarely been able to get it to work properly. 

5
A
Lover
4 months ago
D
Runaway Baby
DubsmanRunaway Baby
asked in Other devices

Terrible playback with Windows

My playback keeps stopping and starting or I get a error cannot play song message.  Its really frustrating, all other streaming services work great so its not my connection.  This dosent happen all the time but happens enough really annoying. another thing that happens is that i press play and takes forver to start playing always end up pressing it a few times 

4
D
Runaway Baby
2 years ago
M
Runaway Baby
marcos.vieira3Runaway Baby
posted in Other devices

Last.fm scrobble doesn't work properly in certain scenarios

I’m playing Deezer on a Google Nest Mini device (via Google Cast from my Android device) and there are two scenarios in which the scrobble to Last.fm doesn’t work properly:When I go to Favorites and play Shuffle My Music, it simply doesn’t Scrobble at all. Besides, this Shuffle My Music feature only plays 20 tracks and than stops. Is this by design? When I play one of the Mixes inpired by... (which seems to be a new feature) it only Scrobbles the initial track, and it does so for every following track. In other words, the initial track is scrobbled repeatedly for every track of the mix. Screenshot bellow.Other than that, the scrobbling works fine, even with Flow. 

4
bluezzbastardzz
Deezer Legend
1 year ago
A
Runaway Baby
Arwen.ArmbrechtRunaway Baby
asked in Other devices

MP3 shows no upload progress and needs reboot to load

I am using Deezer on Chrome Browser (windows), Chrome Browser (Mac), Downlaoded the Windows app and also the app on MAC and in all 4 places I have the ame issue.I select my MP3 to upload and then there is no information, no status bar, not updates. It turns out sometimes i t uploads 1 or 2 songs, something a few more, sometimes nothing. And to make it more frustrating, I have to completely close the app (or refresh the browser) to see if it loaded or not.  Help!

4
Superschlumpf
Deezer Legend
1 year ago
C
Runaway Baby
CraighammondsRunaway Baby
asked in Other devices

Land Rover deezer linking to premium acct

is there a way to link your deezer Premium acct (ios app set up and paid) to the land rover version of deezer. deezer works well in the car but it would be good if playlist and favourites etc could be shared

4
C
Runaway Baby
1 year ago
D
Runaway Baby
DaBrainRunaway Baby
asked in Other devices

Deezer portable device

Hello,I’m looking for a device with a screen where I could have access to deezer and eventually music in it. I dont want a multifunction device but something simple dedicated to music, so no tablet, smartphone or computer.Do you know if it exists ?

4
bluezzbastardzz
Deezer Legend
1 year ago
N
Runaway Baby
nyx1Runaway Baby
posted in Other devices

Deezer jumps around playing the same six songs

I am new to Deezer on Xbox and when I first installed and played it everything worked fine but recently if I turn it on it'll play maybe three songs or four songs and it then jumps forwards or backwards and then plays three songs and then after that it'll jump in the previous Direction so if it went forwards then it will jump forwards again and play the same three songs no matter what I do I cannot get this to stop I've uninstalled it I've signed out multiple times it doesn't matter if it's on random it doesn't matter if it's on repeat all it just does this over and over again and I don't know how to fix it. Also when playing deezer are in the car if I turn the car off it restarts the song that was playing when I turn it back on. every single time the car is turned off. it was not doing this previously so I'm not sure what has changed.

4
N
Runaway Baby
1 year ago
N
Runaway Baby
nyx1Runaway Baby
asked in Other devices

Deezer on Xbox

I  am new to Deezer on Xbox and when I first installed and played it everything worked fine but recently if I turn it on it'll play maybe three songs or four songs and it then jumps forwards or backwards and then plays three songs and then after that it'll jump in the previous Direction so if it went forwards then it will jump forwards again and play the same three songs no matter what I do I cannot get this to stop I've uninstalled it I've signed out multiple times it doesn't matter if it's on random it doesn't matter if it's on repeat all it just does this over and over again and I don't know how to fix it. Also when playing deezer are in the car if I turn the car off it restarts the song that was playing when I turn it back on. every single time the car is turned off. it was not doing this previously so I'm not sure what has changed. Itis also playing through some songs way to fast. The bar that tracks the song and shows how long it is is not working properly. It shows the song is 3

4
N
Runaway Baby
1 year ago
H
hanspeeters52
asked in Other devices

external drive to download instead of SSD on Deezer?

The streaming sound is not good enough for a highend amplifier and speakers. I guess the problem is Jitter. The downloads though are of excellent quality. I have an iMac with only 256Gb internal SSD. Little space left (110Gb) for downloading lots of songs of my Deezer HiFi app That means about 200 CD’s max. That’s too little for me. If it would be possible to change the download location (I know it's not accesible by myself but only by Deezer itself) to my external drive would solve the problem. Unfortunately I heard from the Deezer helpdesk: “All the Deezer information goes to the SSD as you cannot move songs/data to external devices unfortunately”   My request/idea: can Deezer add the external drive as an alternative to download as much as wanted?              

4
N
Tiny Dancer
1 year ago
B
Runaway Baby
Benjamin KahaneRunaway Baby
asked in Other devices

A lot of songs have constant freezes and interruptions

Deezer site in Chrome (mac and Windows), Deezer App on Mac, Deezer app on Android: Many songs constantly freeze repeadedly, all couple of seconds.Deezer on my Yamaha receiver works fine.What could be the reason? I have HiFi (Flac) subscription, and Deezer has become practically useless.

4
B
Runaway Baby
1 year ago
T
Runaway Baby
T3XASRunaway Baby
asked in Other devices

Panasonic JX850BZ (2021 model) - Can't sign into Deezer

Hi, I’ve just bought a Panasonic 2021 JX850BZ, installed Deezer but it won’t let me sign in displaying “ ! You don’t seem to be connected to the internet “ however if I enter the wrong password it lets me know so it has to be talking to Deezer’s server no? All my other Apps and online services on the display are working perfectly. Any suggestions? I see there was a new app update mentioned a few months back, has this been released/updated? I’ve uninstalled and reinstalled the App and still having the same issues. The App is working fine on my Xbox XS and LG Displays. Please advise. Thank you.

4
Superschlumpf
Deezer Legend
1 year ago
V
Tiny Dancer
Volodymyr.KlakTiny Dancer
asked in Other devices

can't log in to deezer app on pc

Hello. Can't log in to Deezer app on PC. the problem is shown in the file. In previous versions, authorization was normal

4
V
Tiny Dancer
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE