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1 year ago

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

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Deezer not working in Jaguar F Pace

Deezer as an app is loaded into Jaguar's infotainment system called Pivi Pro or In Control Touch Pro. To say it is useless would be an understatement. It works only very occasionally and even then it is likely to shut off after a few minutes. If you manage to play a song then there is no way it will...

DJ app

I use Virtual DJ on my Windows laptop and Virtual DJ works hand in hand with Deezer.Unfortunately, Virtual DJ does not work on tablets or phones.Can you suggest a DJ app that works on a tablet and which is compatible with Deezer please?

HomePod suport doesn't work!

I’m having massive issues when using Deezer with my HomePods. I’ll ask Siri to play some music and Deezer starts playing but only for about 30 seconds. After that the music cuts out completely until I request another song but then the same thing happens again. This is really disappointing because Ap...

sonos doesn’t work with deezer!

I Cannot Stream from my Deezer account on Sonos any longer. Did work excellent for years, but now it just says “my Numbers of playings the last Hour is to High” eventhough i havent played anything. Did contact Sonos, they say The problem is located at Deezer. Perhaps same kinda problem people experi...

Deezer native app conflict with DaVinci Resolve

Seems that there is some kind of conflict between Deezer and DaVinci Resolve. On Windows audio is crackly and distorted and on a Mac Resolve does not render out audio when Deezer is open in the background. Not seeing any of this when Deezer is running alongside other media software or when running D...

Can't login on Deezer in Hisense Smart TV

Hello all, I cannot seem to log in on the Deezer app in my Hisense Smart Tv. When I click on the log in option, it shows a link to open where the only option is to activate a premium account. Other than that I can’t do anything, when I should be logging in to my free account, but apparently I can’t...

Failed to play

Hi all,All my treaks do not play on google chrome.The same error for all of them: MS0610Could you please advise?Thank you

Deezer WebOS app's issue. Does not connect to the service.

Lg TV WebOS application does not connect to the service. Progress ring at the welcome screen is rotating infinite and nothing happening. Reset TV settings but it didn't helped. Could you please check?

macOS menu bar icon

Hi!Kindly asking you to add an option to remove Deezer icon from menu bar.

Sonos with Deezer family

Can i use deezer on multiple sonos stations with different family members controlling their own sonos in their rooms if i am just on deezer premium or do i need upgrade?

How do I connect to enjoy all my favorite music on my TV

I want to enjoy all my favorite music on my TV what should I do?

deezer not supported on Alexa in Slovakia

Hi, please why Alexa cannot find Deezer app when I try to link it as new service? I have only Spotify, Amazon music and IHeartRadio available. I live in Slovakia. I also cannot find It when i try searching through “skills”: Thank you very much for your help Rastislav

Bug with displaying Cyrillic font in the name of performers.

As you already know, there has been a bug with the display of Cyrillic language in the names of performers for almost a year and has not been eliminated in any way. The problem occurs only when using Russian as the main system language. I forcibly assigned English to your application on MacOS and th...

Control4 not able to play MP3 files which are uploaded to Deezer

I uploaded couple of mp3s and I can play them, both on desktop and mobile Deezer app. But I can’t play using Control4. Appreciate any help.

HiFi over wireless or usb out

I had HiFi until very recently and have been with Deezer for years. I want to take out a Deezer yearly sub - either hifi or premium. Until I decide, I am using Spotify (I really don't like it compared to Deezer - why is it so popular???). The thing is, I struggle to notice too much difference betwee...

does not work on lg smart tv

Stays on launching screen and never log in. Reinstall does not help.

I can't download desktop app on Windows 10 Pro

Hello thereI am facing an issue where I can’t download the desktop app via Microsoft Store in Saudi Arabia.I’m running a genuine Windows 10 Pro, I don’t use any VPNs and my region is correctly identified in Microsoft Store as Saudi Arabia.Deezer web is running with no issue. What I have tried:Signed...

CHAT WITH US

No encuentro la parte de chat with us y necesito comunicarme con el soporte alguien digame por favor que hago l si no esta disponible esa opcion

TV app can play limited number of songs

Since the new deezer app on Samsung TV’s (new redesign) my playlist can now only load like 100 songs out of 600. Why that now?

Broken track

Each time when I’m listening track Live And Let Die by Guns N’ Roses playing is stopped (HiFi, Windows 10 version 5.30.70). Maybe this track is corrupted?

Deezer website and deskot app (Mac) offline

I’m not being able to access Deezer’s website because it says that “this site can’t be reached (ERR_FAILED). Also the it’s Mac App is displaying an error and it’s not being able to load anything.

Problem with Alexa Skill since October 2021

Hi Deezer supportFrom the comments we see on the Alexa Skill we are many to have the same issue. Non Echo Dot speakers such as Samsung or Bose suddenly stopped working with Deezer. Alexa answers, seems to lookup the song and returns a message "cannot play the music". Echo dot is fine. Were there an...

Alexa "Sorry I'm having trouble playing the music"

Every time I ask my first gen Alex Echo to play a song from Deezer she says “Sorry, I'm having trouble playing the music.” It’s only that device and only Deezer affected - other devices play fine and the first gen can play music from Amazon. I’ve restarted the device, but no dice. Any ideas?

Deezer App no Longer Working on Hisense TV

The Deezer App on my Hisense TV (Vidaa OS) has stopped working. I get a message saying page cannot load. Do you know what is happening?

Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary f...

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