Other Devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

1,357 Topics
9,646 Replies

AnyOldName3 Groupie

Deezer Windows desktop app stops at the end of a song if the internet connection has gone down, even if it's come back.

Question

I'm using the Deezer desktop app, and the help menu says the version is 4.16.3. Over the past few days, we've had an intermittent internet connection, which we're pretty sure is the ISP's fault. This means that even when the internet is mostly working, sometimes it goes down for a few seconds and c...

COil

Play/pause buttons launches iTunes instead of playing/pausing the Deezer app

Question

I am using the Deezer app music. It worked well, I could use the media buttons to control play/pause/next track/previous track. But a few days ago, (after an macOS update?) now when I hit play/pause it launches iTunes instead of controlling the Deezer app that is already running and playing music. I...

ManyStepsKY New member

Logging in on Integra DTM 40-7

Question

Receiver cannot sign in. Keeps saying incorrect information. Password has been updated.

dgjones Groupie

Music stops playing. Account is currently in use on another device or page.

Question

I've been getting this message both in the app and on my PC, even though I'm only using one device at a time. I've disconnected all devices in the settings, changed my password, tried playing music after that but it still gives the same error message after about 20 seconds of playing. What else can...

Lyfae

Error occurs after pausing and resuming a podcast

Question

When listening to podcasts on the website, on Chrome (latest version), I keep having the same error after pausing. What happens : I listen to the podcast for a while with no issues I pause the podcast The tab stays open, but maybe I go on other tabs or other softwares. Later I resume the podcast...

dhid95

Why is Deezer HiFi skipping songs while the original song stays at 0:00?

Question

I select a song to play on the browser. Deezer starts skipping songs extremely fast as if i had the tab or pgup pressed. The time stays at 00:00:00 / 00:00:00 at all moments and no song plays. I tried on two browsers and had the same issue. But if I log out of my account it does play the tracks.

alexsim

HI-FI quality

Question

Hello. I have a marantz na6006 streamer. Can I get HI-FI quality on it or just MP3? I have a paid subscription and the device is connected to the Internet via cable. Thank!

va.mei Roadie

the disc/album cover is not displayed

Question

the disc cover is not displayed on my tv panasonic. In past I haven't got this problem but since two months appear this issue. What can I do about this? Help me please...

va.mei Roadie

Xiaomi Mi Box S

Answered

I want to buy a tv box Xiaomi Mi box s. I would like to ask you if the deezer is compatible. Thank you!

Isabel.Searle

Fitbit Versa reboots while tracking an exercise and playing Deezer at the same time.

Question

Started a few weeks ago, i cannot track an exercise and play Deezer on my Fitbit Versa at the same time. After 10 min, the exercise just stops, then after restarting Deezer again, and then the exercise again, (as you can only do it in this sequence) my Fitbit, just starts rebooting. I had to restar...

Kenneth Nicholas Moreira

Why can I no longer view my downloads when offline?

Question

Using win 10. The desktop a no longer allows me to view my favorite tracks or downloads when my laptop is offline. Any help would be great! I click the check out downloads button and it loops be to the same page over and over.

20Deco New member

Anyway listen deezer via bluetooth independent the phone audio?

Answered

Hi, just want to know if there is anyway i can listen music bluetooth independent from the phone audio. Example if I can listen/send a Whatsapp voicenote without stopping Deezer? Nor listen the voicenote in the bluetooth device? Thanks.

globetrotterdk One hit wonder

Alexa and Echo Dot 3rd. gen brain dead with Deezer playlist

Question

I have a problem with a playlist that Alexa couldn’t find, so I changed the name and Alexa still can’t find it. I tried uninstalling and re-installing the Deezer skill, but that hasn't helped. Alexa got confused with a playlist named “C Instrument Practice”. Too little a pause between “c” and “inst...

Thomas Veulemans New member

Web (and/or IP) address(es) used by LG TV WebOS App

Answered

Hello, I want to use the Deezer app on my LG TV while banning all other internet traffic from/to the TV. I've tried blocking all traffic except to the following addresses: www.deezer.com, deezer.com, www.deezer.be and deezer.be (both http and https) but it does not work: in that configuration the...

m4a4 New member

Keep "Queue" list the same as what's seen on screen for browser.

Question

So, I open tabs of artists on Deezer and slowly go through them. More times than I care for, the queue changes and I effectively lose my spot, as the "Top Tracks" list that I see on the page is no longer what the Queue uses. Also, when that happens, clicking play on a track no longer plays the track...

c.simpelaar Roadie

Deezer not working in bmw m140i deezer charts not working

I am able to search for music using deezer in the car but when I try and access their own playlists or chart music it won’t load on the screen at all ?

art54 Groupie

missing downloaded songs on Kindle Fire

Question

Hi, could anyone let me know why after downloading a couple of albums on to my kindle fire only 1 or 2 songs will play even though the others are not greyed out? I have a deezer account and have been able to download other music but some of them will not play ,my favourites will only play some track...

Buccaneer46 New member

sonos not recognising Deezer after outage

Answered

Following a short outage of Deezer, while I can now play music using my Deezer app, my Sonos system does not recognise deezer. Sonos say the problem is at Deezer end. Can anyone give me any indication of how I re-establish my Deezer account on Sonos. I have gone through all of the set up on Sonos,...

Beazzie

Ads on deezer premium: artist tour

Question

Hi, I've subscribed to the premium subsciption of Deezer since two years and today I've been shown a sort af ad while connecting to deezer. I'm french and deezer.com shown a popup promoting the tour of a french artist. And yes, this is advertizing Regards, T.S

Shvets Groupie

"Don't recommend" button disappeared from FLOW

Answered

The "Don't recommend this track" button disappeared from FLOW. It is present when the player is "minimised" to the ribbon on the bottom of the page, but when you open the queue, the button is not there. The rest of the buttons ("add to playlist", "add to favourite" and three dot menu) are still ther...

ned0emo Groupie

RAM usage

Question

Why does the app consume so much RAM? Windows 7 x64 Home Premium. App version 4.13.4

Ivan Karamazov Roadie

Bose connection is lost

Question

Hi. I am a premium suscriber...everything was ok with my bose soundtouch 30 but since last week I have had trouble connecting my deezer account to the bose...it keeps logging out ...I already tested other wi fi apps like tune in and they are ok ..the bluetooth is ok....these are the alerts.:

George Overton

Alexa/2nd gen Echo can find songs but not albums

Answered

Hello, Although it was working fine until recently, Alexa (synched with Deezer) cannot find albums on Deezer. Interestingly, most of the time it can find songs or artists, but --even if it can tell me the album associated with a song--it cannot find the album itself. For example, if I say "Alexa, p...

HRL

Beosound Moment problem: no content

Question

Hello Can anyone help? I am presently not getting any Deezer content on my Beosound Moment. All IOS devices are working ok. I have tried to restart, remove Deezer account and re install, but nothing seems to help. Picture of error messages where a kind of net security problems is reported:

Noh New member

Windows 10 desktop 4.13.4 stops playing

Question

Premium account, using Windows 10 desktop app version 4.13.4. Tracks stop playing for no apparent reason, the number of songs played before stopping varies. No problem with the internet connection. The app looks like it is still playing, but the position in the track does not change and no sound....

1
2
3
4
...
55

Page 1 / 55