Other Devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

1,027 Topics
7,184 Replies

ChanelandBlas Torres

Stop shuffling

Question

Someone please help I recently switched to the iPhone 6s and now when I go to play music from my playlist it automatically shuffles it! I’m so upset someone please tell me how to stop this problem!

c_chab New member

Deezer HiFi over Apple/Airplay- (desktop app 4.0.5.13.) is NOT lossless to my ears!? comparison Test

Question

Hi, I decided to get into lossless streaming ( being an audiophile nerd I have until now bought VinyIs and CDs or server streamed via good mediaplayer software) therefore created test accounts with the two companies out there - "Deezer" and the other one with "T...al" ( lest call it "T" ). before...

oldschool1

Deezer on versa..error says needs refresh

Question

I have been playing music on my fitbit versa since christmas. Today i tried to play and it tells me I need to "refresh" my Deezer. What is this?

Rika

Flow only option on Amazon Echo

Solved

Isn’t there any way to not have flow because I try and play my playlists on my echo dot but it jsut plays my flow

Mariusz.Makowski One hit wonder

"An error occurred, please try again later"

Question

For a long time I get such a message when playing some songs (especially the artist I have added in "favorites"). The error occurs both during playback on the phone (android) and laptop (application, website).

PtrkHrnk One hit wonder

Facebook login not working again!

Solved

Facebook login doesn't work work again or still... who knows, I haven't used Windows desktop app since that crappy update. Now I'm warning everybody, if the app doesn't work next time I open it, I'm leaving Deezer. It's been annoying me for too long...

Eren Kayacik One hit wonder

Change of song insertion dates

Question

Hello. The dates of my songs have changed. I want dates back. Please help me! All dates back to 22.10.2018! I beg you, please help me... Thanks in advance...

Izidor.Tachkowsky New member

HiFi not working at home, only at workplace

Solved

hello, today i have paid for hifi sound at my workpace and everything works well but when i get home, there is no hifi option in my browser. so i have supscription one month for hifi and i cant use it at home where i have equipment for it, on my workplace i use headphones. can i cancel everythhing w...

Frank Barber New member

Family login using Google Home

Question

I have a family login. I am trying to link a family members account to Google home. Because whenever they listen it is on my account and I am stopped from listening as I am on two devices? Why Deezer why?

maks.kolman

Music stops after a one or few songs

Solved

When playing a playlist or an album I would expect the next song to automatically start after the current song ends. The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song tha...

nijomo

Sonos app not able to browse music on Deezer

Question

Hi folks I've used Deezer through my Sonos for years, but now, for about 5 days (no changes, I don't think) it's been telling me that it's unable to browse music in Deezer. I've tried uninstalling and reinstalling both the Sonos controller and the Deezer app in the controller, but no joy. I'm using...

Andrew Sermiahin New member

Wrong sorting in Favorite Tracks when 'Recently Added' filter selected (macOS app)

Question

Environment: macOS Mojave 10.14 App: Version 4.0.5 (4.0.5.13) Preconditions: 'Recently Added' filter should be set on Favorite Tracks screen. Steps to reproduce: Open the app. Click on Favorite Tracks menu item. Verify tracks sorting. Actual result: 'Recently Added' filter is selected. Tracks ar...

Alexander.Kryuchkov New member

Browser app doesn't show "don't recommend this track" button

Solved

In the Chrome browser(win10)bottom frame(player) not shows button "don't recommend this track" after first login to page. How to fix it?

flyfar.dreambig

Random App shutdowns

Question

The app keeps closing out and turning off my music when I’m off the app. It seems when I get a notification it glitches and the app closes and the music stops. Any tips or advice?

jednabasen

Cannot scroll down the queue

Question

After several songs I can't see/reach continuing list of queue, but the songs are continuously playing according to what I added to the queue...But I don't see them anymore in the queue.

Ximyxxx

Echo dot not working with my account

Question

It won’t let me use my Deezer account in order to play music

T.K.B Roadie

Deezer - Windows problem

Question

Hi. I am using Deezer on Windows and it is not working . I have uninstall and reinstall the app and nothing has changed I clicked on the app and it is not opening . Please put back the previous version it worked very well. Thank you.

summerteeth One hit wonder

Can't reinstall Windows desktop app

Solved

Basically the link on Deezer.com sends me to the Windows app store. I click install, it downloads then says migrating data (or whatever) and fails to install. Any ideas?? Thanks.

Yevhenii Vernyhora New member

Desktop App for Mac OS X Lion

Question

hi, guys! I have a problem because i can't listening my favourite songs through my Macbook. Moreover, I listen music only through using laptop. I will be really be happy if you can help me! Best regards, Zhenia)

Andysouthall

Run tracking app

Question

Can I use Deezer to listen to music through a running app?

de22zx New member

Back button doesn't work on Mac Desktop App

Question

Often, when you're navigating through the artists a lot, you cannot back to a previous page. It is very annoying, especially, when you are trying to find something similar and navigating by Similar Artists. Start playing Flow Perform a search for an Artist_1 Go to that Artist_1 Go to Similar Artist...

Cara Hayhurst

Garmin Vivoactive 3 Music isn't syncing with Deezer

Solved

My Garmin won’t sync with deezer because it says you need a premium deezer subscription. The problem is - I do have a premium subscription... any suggestions? I’ve just got the watch and can’t wait to get out for a run and listen to some music on it but this is a bit of a blocker!

Gr1ppa New member

Samsung multi room login issue

Question

Hi, I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong. I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct). Have reset the multiroom twice...

289_29689 Roadie

Ports used by the Windows App

Question

Hello, for security reasons I have blocked all outgoing ports except the ones I explicitly whitelist, so that only encrypted connections can be done. The Deezer web app works without problems, however the desktop app for Windows does not. Does it require any additional TCP or UDP ports to be opened...

dashZG Roadie

Dezeer HiFi on Samsung Smart TV

Solved

Does Samsung Smart TV App (not the Android one) support Dezeer HiFi? Thank you

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Rob Igo
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bluezzbastardzz
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KingPrince
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M

Mateus.Marinho
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Max_x57
7 likes

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