Other Devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

1,139 Topics
8,258 Replies

Vladut Dascalescu One hit wonder

Deezer App HIGH CPU Usage on Windows

Question

I am using Deezer 4.3.4 Windows app 32 bits and it has an average of 50-55% of CPU usage. This is incredibly high for a simple streaming app. I do not know what is does on the background, but I know it;s not decoding NASA data. Maybe it's farming Bitcoin... It;s outrageous! I have a i5-7500 wih 3.40...

Aleks_27

Deezer buffering on Bose Soundtouch

Question

I am a deezer premium subscriber. Until few days ago I never experience any problems with playing deezer music on my Bose Soundtouch system. Now, when I play music system is buffering every few minutes. Music stops for 3-5 seconds and play again. I have two speakers and both act the same way. Done...

L4ZZA One hit wonder

[BUG] Can't re-play automatically played tracks

Question

Complete a playlist (or do anything else that makes the automatic recommendations start) Let 1 or more suggested tracks play Open up the queue Try to click on the song to play it. BUG: nothing happens (like if the links were disabled) EXPECTED: Clicking on the song should play the song The whole...

SantiRecalde

flow tab not loading

Solved

In my wife's phone and mine the flow tab does not load. Both have BlackBerry Passport which we love. I don't want to switch over Yo spotify, and I don't want to change my phone. The deezer installed in my BB is android, since BB OS 10 allows to install apk file. Please help

zokara New member

Casting to SRS-X77 SONY not working

Question

Since few days ago I can not cast Deezer to my Sony speaker SRS-X77. I use my phone or tablet ( Android ) and the result is the same. In other hand TuneIn is casting normaly from both devices. PLEASE HELP! ZORAN

Felipe.Vitorino

Date format error to add music in playlist

Question

This error happens when adding a song to the playlist and you list it.

nikipedia One hit wonder

Can't see if track was added to list

Question

Hey, I have refreshed Windows app after your last updates. When I am trying to add a track to my list nothing is happening, there is no notification. When I check the list then - track is added but where is the notification in the top right corner where I used to see this information? Btw. is it po...

Flo.Deezer Community Manager

Deezer has serious issues working with Alexa on Sonos

Question

Hi @Srkozder sorry to hear about this. Can you tell me what you have tried so far? We did have issues on Sonos recently, but this had nothing to do with Alexa.

Andrius1vienisas New member

End of Flash Player Support

Solved

Hallo,what have You done?I can't listen to Deezer on my Windows XP Firefox web broswer like before anymore,I can't install Windows 7 or higher because my computer doesn't allow to do this,I'm unemployedand having half disability,I'm so lonely alone single I just want to listen to Deezer music on web...

Srkozder Groupie

No Deezer in Alexa app

Question

Seems like Alexa took out Deezer from music services to connect to the app. Only Spotify and Amazon Music are currently in Alexa to connect. Is it only me or it this a fact? Cheers

AMIR1999

I can't enter in Deezer app on my notebook on windows 10

Question

I can't enter in deezer with my facebook and google account.Yandex browser doesn't work. Please help me with the information.

Alex1908

Sono obbligata a pagare per usare deezer?

Solved

Per usare l'app devo per forza fare l'abbonamento o posso continuare ad usarla senza pagare come con spotify?

edcrfv

UPC api doesn't work with some albums

Question

For some albums, identification by upc doesn't work. For instance https://api.deezer.com/album/40704271 give 9782278089062 as upc but http://api.deezer.com/album/upc:9782278089062 gives an 800 error...

sweetsaturn

List of favourite tracks doesn't work properly

Question

Hello, on PC (both app and site) when opening favourite tracks default "recently added" sorting shows very first 40 liked songs and loads more recent ones only after scrolling down or changing to recently added manually and plays only this 40 tracks instead of all the liked songs. I don't have such...

szymian New member

How to change the language settings in the Deezer app?

Solved

how to change the language settings in the deezer application?

Tumblew33d New member

Unable to log into desktop app (win 7)

Solved

Hi there. I created an account with deezloader and downloaded the program for my windows 7. When I ran the program, it told me to download a newer version. I downloaded this version and ran it. It installed, but it will not let me log in. I typed my log in info and it claims it is the wrong info....

Dachziegel

Deezer playlist doesn't continue when my screen turns black

Solved

Hello there, I have seen this topic discussed elsewhere, but the problem always seemed to have something to do with browser- or wifi issues. This does not seem to apply to me, I think. When I play some playlist on deezer, often times (but not always) the playlist does not move on to the next song,...

stateless Groupie

Deezer app doesn't work with my MacOS version

Solved

Hi, Deezer doesn't work anymore with my ios version 10.8. What can i do to use it? Thanks all

Lacy042 New member

Browser problems Firefox: discontinuous play

Solved

At the end of each track, there are a few seconds where it sounds like the same track is being played in high speed, and then the track stops altogether. This happens approximately 20 seconds from the end of each track. I have to skip to the next track in order to get music playing again. I am usin...

blea6684

Sonos Deezer in German

Question

Hello my menu options in Deezer in the Sonos app is all in German (not English). I have re authorised the account and also reinstalled both apps. Wife has exactly same issue!!

Gabri New member

Samsung Wifi Speaker

Solved

I have a Samsung wifi soundbar in my house, and I would like to use it to stream my Deezer music. Is there a way to connect them without going every time on the Multiroom application? (For example Spotify, when you play a piece says "Available Devices" and you can choose to play it there) Thank yo...

Anton Prikhodko

Problem with sorting "Favorite tracks" in Windows app

Question

Hi. I have a problem with the Windows app. When I run Deezer and go to the "Favorite tracks" menu my tracks are not displayed mixed correctly. I always have a "Recently added"sort at the top. But when I open "Favorite tracks" they are displayed mixed in random sorting. When I start scrolling them d...

Philip.Lloyd

Sonos Deezer connection down again UK

Solved

Is there any resolution on the horizon for this problem. Some information to customers on this ongoing issue would be appreciated.

bella2201

Fitbit with Family profiles

HI, I've got a family membership. How do I attach my daughter's versa to her profile ??

ibonobij

Re-gain Lost Touch bar controls after update on desktop app today.

Solved

The app updated today and after a restart there is no touch bar icon to control music. How can I restore touch bar controls?

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