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TheBadsleeper
Guitar Hero
Feb 25, 2023 12:23 AM UTC
Answered

No sound on desktop app macos 12.6.3

As the title suggests, installed desktop app on macbook pro running 12.6.3.
No sound from deezer no matter what i try, Checked every possible reason, Sound plays from all other sources, spotify, discord, brave browser, youtube, twitch, everywhere except from deezer.
Have done restarts, re-installs, nothing changes

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    Answer
    Feb 25, 2023 7:54 AM UTC

    Hey @TheBadsleeper 

    What version of the desktop app is installed?
    I have no problems with 5.30.530 on a Macbook (M1).

    https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.530

    View in thread

    9 replies

    Anonymous
    Answer
    Feb 25, 2023 7:54 AM UTC

    Hey @TheBadsleeper 

    What version of the desktop app is installed?
    I have no problems with 5.30.530 on a Macbook (M1).

    https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.530

      Guitar Hero
      TheBadsleeperAuthor
      Guitar Hero
      Feb 25, 2023 12:55 PM UTC

      Running 5.30.520 (the latest build available on website) 
      MBP is 2018 (2 thunderbolt)

        Johnathan.Deezer
        Ultimate Superstar
        Johnathan.Deezer
        Ultimate Superstar
        Feb 27, 2023 6:59 PM UTC

        Hi @TheBadsleeper! 

        Can you please try to update the app through the link @dee_dirk just sent before?🕵🏻

        Thank you.

        JohnathanF
        Guitar Hero
        TheBadsleeperAuthor
        Guitar Hero
        Mar 1, 2023 11:07 PM UTC

        Hi @TheBadsleeper! 

        Can you please try to update the app through the link @dee_dirk just sent before?🕵🏻

        Thank you.

        Hi Jonathan, I have tried his 530 version, still nothing, the song plays as before, but no sound. It really does have me stumped. 
        I contacted support and they told me to just use the web-app as they won’t be updating the desktop anymore. This feels like a step backwards coming from spotify, if I was before considering making the move to deezer, this kind of advice and the general lack of trying to solve the problem has me doubting any faith I may have with the company. 

        Anonymous
        Mar 2, 2023 7:27 AM UTC

        I contacted support and they told me to just use the web-app as they won’t be updating the desktop anymore.

        Is that exactly what the support wrote?

        Guitar Hero
        TheBadsleeperAuthor
        Guitar Hero
        Mar 2, 2023 11:21 AM UTC

        Yup but they used much nicer wording than I, see pics where they said that on 2 occasions

         

          bluezzbastardzz
          Superuser
          bluezzbastardzz
          Superuser
          Mar 3, 2023 5:29 AM UTC

          Have you tried to change the audio quality settings e.g. from HiFi to Better or Standard? And of course your volume slider is set somewhere in the middle or to the right side?

          ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
            Guitar Hero
            TheBadsleeperAuthor
            Guitar Hero
            Mar 3, 2023 2:39 PM UTC

            Have you tried to change the audio quality settings e.g. from HiFi to Better or Standard? And of course your volume slider is set somewhere in the middle or to the right side?

            Firstly, love your user name, yeah I’ve tried all the settings in the app, nothing works.

            bluezzbastardzz
            Superuser
            bluezzbastardzz
            Superuser
            Mar 4, 2023 1:46 PM UTC

            Strange, I have checked my current Windows version 5.30.520, and it works as usual.

            ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
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