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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

423 Topics
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423 Topics

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DaBrainRunaway Baby

asked in Other devices

Deezer portable device

Hello,I’m looking for a device with a screen where I could have access to deezer and eventually music in it. I dont want a multifunction device but something simple dedicated to music, so no tablet, smartphone or computer.Do you know if it exists ?

1 year ago

ScxttLover

asked in Other devices

Android TV and Samsung TV app (Tizen) updates

I'd like to know if there are any plans to update the Android TV and the Samsung TV (Tizen) app?The last Android TV app update was from 2019 and the last update for the Samsung TV (Tizen) app is from 2021.

1 year ago

RamonRRRunaway Baby

posted in Other devices

My playlist doesn't download on my Apple watch (offline)

So i want to use my Apple watch on the offline mode. I tried to download a playlist (910 songs) to my apple watch. I have about 23 GB left (should me enough). But it just keeps on canceling the download without any error message. I tried a smaller playlist and it did download…about 30 songs.but 910 songs are never 23GB...so what goes wrong? Why can’t i download that playlist? Anyone(oh i tried deezer customer support, but man you guys are slow….)

1 year ago

mathieujasserandRunaway Baby

posted in Other devices

Deezer desktop app Windows 10 can't login - looping on the login screen

The issue happens on the Deezer desktop app on Windows 10 (version DeezerDesktopSetup_5.30.540).The issue is reproduced like this:open the app → the login screen is displayed with the choice “What will you listen to today?” and choice “Login” and “Sign up”. choose the “Login” option → a browser tab is opened to the Deezer login page in your default browser Fill the details and press the login button → like is usually the case, the Deezer desktop app comes back to the front and the login screen blinks as if it was going to open the usual Deezer welcome page, but instead of opening the page, the login screen is displayed again.I can listen to music in the Firefox browser after logging in in the 2nd step, so I am sure I am logged in in the browser. However, the desktop app doesn’t open.What I tried:different default browser → switch to Chrome, but the same sequence of action happened. switching off the app, removing the cache data from my browser and reopen again, but after doing this, th

9 months ago

sierrajmkRunaway Baby

asked in Other devices

Chromecast disconnect resumes music even when paused in web browser

I’m using the web app in Google Chrome on Windows 11 and casting to a Chromecast Audio. It works fine, but disconnecting the Chromecast, either manually or automatically (I think it disconnects automatically after about 15-20 minutes), the stream starts up again locally once the connection to the Chromecast device is disconnected. This happens even if the music was previously paused using the controls in the web app. The only workaround is to use the media controls in Chrome; when you pause the stream there and the Chromecast disconnects sometime later, the stream does not resume. The main issue is that I paused my stream and started a virtual work meeting, only to hear my music start playing for everyone on the call to hear about 15-20 minutes later. I wanted to report this issue, as it would be nice if the music is paused that it doesn't automatically resume after a Chromecast disconnect event.

1 year ago

NjofraRunaway Baby

asked in Other devices

Can't play podcasts on web app or web page.

I can play podcasts on mobile app, but can’t play them on web page or browser add-on.I keep getting the message:ErrorAn error occured, please try again later.Been trying since yesterday.

6 months ago

Mert123454321Runaway Baby

asked in Other devices

Can’t use premium account with Bang and Olufsen Beoplay M5

I signed in to deezer on B&O beoplay application with iphone 14pro and i onlu can listen to 30 seconds of all the songs.:(

7 months ago

AjonRunaway Baby

asked in Other devices

Alternative for Deezer Player in Windows

Many years ago i used Deezer and had a terrible experience with the Android app, now I’m back to Deezer and the Android app is wonderful, however the app for Windows is unbelievable bad, it’s even hard to explain how terrible it is, multiples crashes and bugs everywhere, it is really annoying.All that been said i want to ask if anyone knows an app that i can use to replace Deezer desktop app in Windows i searched but couldn’t find anything.

1 year ago

Arwen.ArmbrechtRunaway Baby

asked in Other devices

MP3 shows no upload progress and needs reboot to load

I am using Deezer on Chrome Browser (windows), Chrome Browser (Mac), Downlaoded the Windows app and also the app on MAC and in all 4 places I have the ame issue.I select my MP3 to upload and then there is no information, no status bar, not updates. It turns out sometimes i t uploads 1 or 2 songs, something a few more, sometimes nothing. And to make it more frustrating, I have to completely close the app (or refresh the browser) to see if it loaded or not. Help!

1 year ago

LthompTiny Dancer

posted in Other devices

choose to play Deezer track mix (radio tr) from Sonos

This option is not in the Sonos app menu... Why not? I can from Deezer app, but not from Sonos app. Please add it to Sonos also.

1 year ago

André BragaRunaway Baby

asked in Other devices

Please, push the update for Deezer App on Fire TV OS

I ended up sideloading the Android TV app and works really well.I really don't see any reason to not push the update. The current version is the 1.0.0 from 2016!!!

1 year ago

BmpRunaway Baby

asked in Other devices

alexa plays 1 song only

When alexa is asked to play a deezer playlist it only plays one song before saying that is the end of the playlist. This began out of the blue a few weeks ago. How can I fix this?

1 year ago

jarnostRunaway Baby

posted in Other devices

Web version 'Featured in' no longer visible

Why is the 'Featured in’ section no longer visible on the artist page for the web version of Deezer?I use Windows and have used Chrome and Edge, both don't show the section.The Android app and Desktop app still show the section, but I use the web version to search for recent features, not from the main artist. The apps are not useful for me because I can't filter out albums with various artists(compilations) and sort by release date at the same time, without opening every album individuality.

5 hours ago

Yuval FrankRunaway Baby

asked in Other devices

Gapless playback or crossfade?

I am using mainly Deezer PC app. When you click play or when a track changes to the next it takes a while for the new track to come in, hindering the listening experience.Any way to do crossfade or gapless?

1 year ago

craigus195Runaway Baby

posted in Other devices

arlene21Runaway Baby

asked in Other devices

Alexa and Family account

Hi,I have a family account. My two children would like to play their own playlists on their own Deezer account on their own alexa dots in their bedrooms. I can’t figure out how to get one alexa to link to one Deezer account, and the other alexa to link to the other Deezer account.Any tips?Thanks

10 months ago

brkgncRunaway Baby

asked in Other devices

linux app for pc

Today linux pc’s are everywhere. Why only apps are just for windows and apple? I have just finished other popular music app and i was using linux app. I dont think that it is a hard thing or expensive. I am asking for your official app for linux pc.thank you.

1 year ago

tony5101Runaway Baby

asked in Other devices

problem with Alexa

Currently I have an issue with deezer via Alexa. Essentially it will play 1 song and that's it. If I ask for an album, I get 1 song. If I ask for my flow to play, again, 1 song only. If I try to skip the song being played, I get 'I'm having trouble getting that right now'.It's only started fairly recently. Love deleted and reattached the skill etc, but same result. Deezer visa my phone is fine, but I have Alexa's everywhere in the house, and it's now really annoying.

1 year ago

NGoodmanRunaway Baby

asked in Other devices

Bang & Olufsen TV, no sounds form deezer App?

Hello, I have two of the latest Eclipse Tv’s with LG panels (2022) and also Harmony with LG panel, I’m running the latest update the App appears to work and show the tracks playing, but it just doesn't give any sound…. I’ve tried logging out and re-installing app, factory rest on LG panel, still no joy though other music apps work fine, just not deezer!Please help, any ideas?

1 year ago

Mauro de MillianoRunaway Baby

asked in Other devices

Deezer on AAOS - Polestar 2

Hi all,So I installed Deezer in my Polestar 2 Launch Edition (MY21) , it has the latest software and somehow when installing all works fine. Then the next time I enter the vehicle, I put on a song and music stops playing right at the end. Usually like 1 second before. It will not go to the next.If I delete the app and reinstall, it will work again.. for that trip. Also, if I engage loop (for playlist or 1 particular song) it will stop working the moment I put it on. That particular song that’s playing will stop before the end and not go to the next one nor replay. At that point, forwarding songs and such also stops working.To conclude, even though Deezer is supported on AAOS now, it just won’t work on my vehicle.. Can anyone help or maybe a developer look into this particular issue?Kind regards,Mauro

3 months ago

TheBadsleeperRunaway Baby

asked in Other devices

No sound on desktop app macos 12.6.3

As the title suggests, installed desktop app on macbook pro running 12.6.3.No sound from deezer no matter what i try, Checked every possible reason, Sound plays from all other sources, spotify, discord, brave browser, youtube, twitch, everywhere except from deezer.Have done restarts, re-installs, nothing changes

1 year ago

DillyDilRunaway Baby

asked in Other devices

When is Deezer coming out for Wear OS as announced in the Google I/O yesterday?

I am pretty excited that Deezer will finally be on Wear OS. When can we expect it roughly? Some of the features announced at the Google I/O are already available for my watch so I'm hoping soon.

1 year ago

RanStolerRunaway Baby

posted in Other devices

Deezer doesn't work on new Samsung smart tv

Latest firmware Latest app versionFamily subscription Main problem: when I press the play button, nothing happens. The music doesn't start.Orher problems:*On my phone app, the chromecast streaming function doesn't find the tv, only other streaming devices. *The app is loading very slow on the tv Reinstalling the app didn't helpTv brand SamsungModel q70b (2022) I read somewhere that the main problem was not addressed by deezer for one year.If that the case I would probably switch to Spotify

1 year ago

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