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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

423 Topics
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423 Topics

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scutu_mixLover

asked in Other devices

Can't install Deezer on fresh Windows 10 pc!!!

Recently I upgraded my pc with a faster M.2 Nvme Samsung 980 ssd - this upgrade has required me to reinstall Windows 10 and all the necessary drivers. After doing it so, I wanted to install Deezer.I downloaded the latest version from your website “DeezerDesktopSetup_5.30.590” then run the installer. Installation start right away but mid installing / loading the window close by itself when it gets to the red line in my screenshot from below. I guess the installer just crash.Restart computer, try again with same problem. I see there’s a “missing icon” Deezer shortcut on my Desktop - try to open it: Windows can’t find deezer.exe. Open Settings / Apps & Features, search for Deezer, yes, the app seem to be installed.Try to Uninstall Deezer app I get an error: “Error launching installer” - At this point I’m stuck, I can’t uninstall or install Deezer on my computer. Please help me here…Regards,Stefan

7 months ago

Lynn Nox

posted in Other devices

xbox app

Deezer app for xbox is unusable. And before you ask, yes I've tried everything suggested to fix the problem. The app plays no sound on my xbox, the songs say they are playing but no sound at all. I am so very close to going back to spotify because this app has been broken on xbox for months at this point. I have emailed the company and they asked for video evidence only to not respond after I send it. Your xbox app needs to be fixed, its not my end, its on yalls end. If i can delete it, reinstall it, log back in and do all the other things yall suggest and it still isnt working then its the app itself. Fix your damn app, i would love to recommend the app to my gaming friends as alternative to spotify but if we cant listen to the music then whats the point of the app at all.

8 months ago

CarlynTiny Dancer

posted in Other devices

activationcode

I don’t get a activationcode for my upgrade to Deezer family.

9 months ago

BernierRunaway Baby

asked in Other devices

Discharged music issue

Discharged music sounds unstable (volume goes up and down) in PC desktop app. There´s no problem with no discharged songs.

9 months ago

JAO1Runaway Baby

asked in Other devices

Error MS0610 - requested content is not loading

I get the above error and I have tried the following to fix it with no avail: logout/login in deezer clear deezer cache (there was no cache) uninstall / reinstall deezer Clear dns cache (ipconfig /flushdns) I am using the windows desktop app. Before reinstalling it was 5.30.560. Now it is 5.30.570.

9 months ago

awsteenohLover

posted in Other devices

STOP TURNING REPEAT ON!

Keeps turning back on every time I play an album. There is nothing like the silence after a a good album and you keep robbing me of that.

9 months ago

julienandcoRunaway Baby

asked in Other devices

Error: requested content is not loading/fail to play

Hi, I am having a strange problem with Deezer on PC - Win10 (same via app or Chrome).I get the Error MS0610 when trying to play content and connected on my home Wifi router.I don’t get the error when playing content on the same device but connected via my phone shared Wifi.I don’t get the error when playing content on my phone connected on my home Wifi router only (3G disconnected).It started a week ago maybe. I did not change anything on my wifi router. I suppose something changed in Deezer and/or Windows, but what? Anything I can do to fix it? Cheers,Julien

9 months ago

MartinezfxRunaway Baby

asked in Other devices

Pixel watch download never finishes downloading.

I saw others with the same problem where some song is cause wear os devices to have a neverending download and the only options given were to find the song or songs since it doesn't say which they are in my 500+ liked songs folder. I was wondering if it has been resolved yet since the forum was closed though it was created only 3 months ago.

8 months ago

IoKRunaway Baby

asked in Other devices

Support new Garmin Forerunner watches

I was owning Garmin forerunner 245 music and was happy being able to listen to my Deezer music via my watches. When I upgraded 255S Music, to my surprise, I've found out that Deezer doesn't support this version. This model was released a year ago (and I'm not mentioning many other models released) and still they aren't supported. Do you have any plans to support it, because spotify has an app for it?

9 months ago

AhariRunaway Baby

asked in Other devices

LG TV app buffering

Hi, I hope someone can help me. I’m new here, but I have been using Deezer for many years. My LG TV Deezer app started buffering to the point where I cannot use Deezer anymore and have to run it from my phone! My TV is hardwired to my LAN and I am on 100Mbps fibre I have updated everything

9 months ago

oguzkaanuremisRunaway Baby

asked in Other devices

How to change language (DESKTOP APP)

There is no language settings in the app. I deleted all language pak files except mine at locales folder but didn’t work.

9 months ago

Leo.PelozoRunaway Baby

asked in Other devices

JaMaRunaway Baby

asked in Other devices

Nuprime OMNIA WR1nie działa struming

I am asking for help because wifi streaming does not work on my Nuprime Omnia WR1 device

9 months ago

ADD808Runaway Baby

asked in Other devices

Will Deezer ever get a Linux-snaps/flatpak package?

10 months ago

Cannondale500Runaway Baby

posted in Other devices

Deezer with Virtual DJ // Server error

Hello Team, since a while I have the issue that I get an Error Message when I prelisting or load a track on the deck. Following message appears in the deck when I try to load the track. “unexpected response from server deezer“ After a time, 10-15min, it runs normally.It seems that the tracks per hour a limited by Deezer. During the prelisting in the playlist/folder every track downloading in the cache and this raise the numbers on tracks per hour. Does somebody have the same issues? Is there Setup solution maybe?Thank you

8 months ago

peaceTRunaway Baby

asked in Other devices

I have a premium subscription yet I get the Error message: Your Deezer account is currently in listening mode on another device

This problems occurs everytime I am listening to Deezer in my car on my iPhone) and my wife is doing the same in hers (on her Android phone).i have read that this was a bug solved in the past but we are still suffering from it.What shall we do?thanks for anyone’s help.Domenico

10 months ago

arlene21Runaway Baby

asked in Other devices

Alexa and Family account

Hi,I have a family account. My two children would like to play their own playlists on their own Deezer account on their own alexa dots in their bedrooms. I can’t figure out how to get one alexa to link to one Deezer account, and the other alexa to link to the other Deezer account.Any tips?Thanks

10 months ago

awsteenohLover

asked in Other devices

How to turn off recommended

I select a track from under “Tracks” and it plays but then starts playing a recommended track instead of going on to the next track by the same artist. How do I turn the auto mix feature off? Screenshot to show the location in the application:

10 months ago

JAO1Runaway Baby

asked in Other devices

Deezer app hangs/crashes when I search for the song (*fin)

I was typing in (*fin) in the search bar in the desktop app, but the app hangs as a result. It's a song by Anberlin version is 5.30.540

10 months ago

Maxim LyashevTiny Dancer

asked in Other devices

After playing one song Deezer stops making any sound but next song is still playing.

I use desktop Deezer. After playing one song Deezer stops making any sound but next song is still playing. You can just start song, it’s ok, skip to the end, make next song start and then full mute - no sound no nothing but song ‘plays’. any ideas? tried restarts nothing helps. win10.

10 months ago

brian1childsRunaway Baby

asked in Other devices

Alexa Fails to Play Album

I am new to Deezer but have read the FAQs and forums and can't find a solution. I want to listen to the album Divisive by Disturbed so I ask "Alexa, play the album Divisive by Disturbed" and get the response "playing Divisive on Deezer" but it'll only play the song Divisive and not the album. I've tried various different versions of the above command and none play the album, only the track of the same name. I've tried this on my Sonos speakers, my Amazon Echo and Echo Dots. It will work using Google Assistant on my Android phone.

10 months ago

mathieujasserandRunaway Baby

posted in Other devices

Deezer desktop app Windows 10 can't login - looping on the login screen

The issue happens on the Deezer desktop app on Windows 10 (version DeezerDesktopSetup_5.30.540).The issue is reproduced like this:open the app → the login screen is displayed with the choice “What will you listen to today?” and choice “Login” and “Sign up”. choose the “Login” option → a browser tab is opened to the Deezer login page in your default browser Fill the details and press the login button → like is usually the case, the Deezer desktop app comes back to the front and the login screen blinks as if it was going to open the usual Deezer welcome page, but instead of opening the page, the login screen is displayed again.I can listen to music in the Firefox browser after logging in in the 2nd step, so I am sure I am logged in in the browser. However, the desktop app doesn’t open.What I tried:different default browser → switch to Chrome, but the same sequence of action happened. switching off the app, removing the cache data from my browser and reopen again, but after doing this, th

9 months ago

thiago89soaresTiny Dancer

asked in Other devices

In my web app (deezer.com) i got a error when click in artist link

So,I got this error when, after search artist and click in link. when i click in the name of artist i got: error after click in artist name My app is in portuguese Brazil language.

10 months ago

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