include

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 422 Topics
  • 4,867 Replies

422 Topics

Jaime.
Community Manager
Jaime.Community Manager
published in Other devices

Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉  HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

4746
awesomemac
Deezer Legend
2 months ago
K
Lucky Star
Kevin DeezerLucky Star
posted in Other devices

Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.We thank you for your understanding while we work with our partners to resolve these issues.

85
B
Tiny Dancer
3 months ago
A
Runaway Baby
alanj94Runaway Baby
asked in Other devices

Deezer x Sonos - Unable to Browse Music

As of last week whenever I try to load the Deezer service within SONOS I keep getting the unable to browse music message. I am using a Deezer premium account and the S2 app all with the latest firmware. I spent an hour with SONOS support and were able to determine it seems like an issue with my Deezer account but I went ahead and did a lot of the recommended solutions I was suggested and found in the forums. I was wondering if anyone else is still experiencing this issue and if they were able to fix it?

6
A
Runaway Baby
47 minutes ago
D
Runaway Baby
DkolbinRunaway Baby
posted in Other devices

An error occurred, please try again later, on Deezer and Chrome

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.I am on Chrome OS, and have to stay on it so no mobile app or premium either. 

29
B
Runaway Baby
2 days ago
M
Runaway Baby
mojimsRunaway Baby
asked in Other devices

Chromecast not playing uploaded MP3s on Deezer

It used to work, but now my uploaded MP3s do not play in Chromecast. They still play fine when playing via the Android or Desktop apps.

37
D
Tiny Dancer
3 days ago
L
Runaway Baby
loz357Runaway Baby
posted in Other devices

Potential bug

Using the web player and typing in a search term and seeing the dropdown list of helpful choices. Given I want to select any option other than the first one in the list. When I press down on the keyboard to get to the desired option,Then the search term is immediately updated to the top item meaning that the other choices are filtered out and removed.Chrome is up to dateVersion 123.0.6312.59 (Official Build) (64-bit)Should be a matter of changing the selection to on Return key or something along those lines.Hope this helps.  

4
E0xc815
Lover
3 days ago
J
Runaway Baby
just trevorRunaway Baby
posted in Other devices

Your computer seems to be offline. We'll keep trying to connect. Then An error occurred

Im unable to play some songs it pops up the message “Your computer seems to be offline. We'll keep trying to connect.” then “An error occurred. Please try again later” ive tried reinstalling the app clearing my cache and disabling add blocker oddly enough deezer on mobile does not have this issue the issue is with both the desktop app and the web app it been going on for about 2 weeks Examples of songs that wont play:Every day ~ bo en5 am ~ ethan bortnickplanet zero ~ shinedownnow ~ staind18+ ~ scene queenwax wing ~ periphery

3
Leonídia.Deezer
Community Manager
4 days ago
A
Tiny Dancer
AgroPuppyTiny Dancer
posted in Other devices

Windows/Mac Desktop App Widget

I miss the widget, if I remember correctly it was/is available on Mac, where you have the most important buttons, such as previous/play/pause/next buttons, like/dislike, add to playlist etc. This was available if you hovered your mouse over Deezer in the taskbar and the widget appeared. Once Deezer is minimized, could have the option to minimize to widget or to system tray.

6
A
Tiny Dancer
4 days ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

Quite simply I dont get gapless playback using the desktop app. I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers. What am I doing wrong? I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2. Am I the only one?

45
Leonídia.Deezer
Community Manager
5 days ago
H
Runaway Baby
hari_sankar98
posted in Other devices

Deezer HiFi icon disappears when I stream to Chromecast Audio

Hi ,The HiFi icon is visible otherwise, but it disappears all of a sudden when I start casting to my chromecast audio.Does this mean the audio isn't HiFi anymore while casting?I'm on deezer beta btw  

118
S
Tiny Dancer
6 days ago
J
Runaway Baby
jc75Runaway Baby
asked in Other devices

Can't play downloaded music when connected to network blocking steam

Hi Since few days, on the Mac app, i’ve got an ‘MS0610’ error when i start a track - previously downloaded - when i’m connected to my company network, which blocks music streams.It used to work properly before. Errors (no code) often occurs when offline… note: I tried to restarts several times, cleared the cache as well, and  the app is up-to-date.Regards 

7
A
Tiny Dancer
11 days ago
A
Anonymous
asked in Other devices

Link Mac App ?

How do I turn on link | Sync in the Mac App?I see how it works, from my Android, iPhone, and Tablets, including iPad, I’d like to see what is playing on my Mac at the devices?  I can’t seem to get that working like the devices sync.I find the Devices, Synchronized Queue-list on devices, but not on the Mac App?

2
A
14 days ago
K
Runaway Baby
kb4196Runaway Baby
posted in Other devices

Deezer now has 30 second listening limit on my computer

I am using Deezer on my laptop, with Deezer free, which I have done for years with no issues. Suddenly it is now saying I can only listen to 30 seconds of each song unless I subscribe to Deezer premium.I have never had this issue on my computer before and I am certainly not subscribing to premium given there are many tracks I listen to that Deezer does not have. Has anyone else had this issue and know how to resolve it or am I finally going to have to move to Spotify?

7
E0xc815
Lover
16 days ago
8
Lover
8BallBorisLover
asked in Other devices

Make the desktop app easily downloadable: there's nothing on the website!

Seriously, if you go to : https://www.deezer.com/explore/en-us/download/ there's nothing. Yeah, a link to Google Play, which tells you to install it on your mobile. Completely at the bottom there's a link "download desktop”which brings you to … the exact same page.I have a new laptop and wanted to install the desktop app again. This means I have to browse through the forums here again to find that direct download link someone posted a while ago, or just guess that you find some version of it in Microsoft Store? Maybe? (That store thing doesn't work flawlessly either, but that's a different story).Not very convincing for new customors, is it now?

6
8
Lover
16 days ago
jamie_mot
Lover
jamie_motLover
posted in Other devices

BUG: Sonos app - Foreign language playlists being displayed

For this bug, I’m specifically talking about Deezer’s Sonos integration inside the Sonos S2 app. My Sonos app is up to date (version 16.1) running on an iPhone XR (iOS 17.4).I’ve noticed that, despite my Deezer country selector being set to United Kingdom in my Deezer app, I’m seeing foreign language playlists recommended on the landing screen of Deezer’s Sonos integration inside the Sonos app, under the “Music by genre” and “Music by mood” headings. Why I think this is a bug, and not an intentional featureBecause these foreign language playlists are only displayed on the landing screen of Deezer’s Sonos integration inside the Sonos app.They are not displayed if you tap the “Music by genre” or “Music by mood” headings. You are then taken to a full page view of these recommended playlists - all of which are in English. The foreign language playlists are also not recommended inside the Deezer app.

2
jamie_mot
Lover
17 days ago
M
Runaway Baby
MekozRunaway Baby
posted in Other devices

Deezer Desktop App bug?

Every time i launch the desktop app now it starts in the lowest quality even though hi fidelity is selected. I have to re-toggle the switch for it to work. Im using the latest version after a reinstall and the problem still persits. Windows 10.

1
Leonídia.Deezer
Community Manager
18 days ago
Santiago Evans Abaracón
Lover
Santiago Evans AbaracónLover
asked in Other devices

Interruptions listening to music in the desktop app

Hello, I have been experiencing some interruptions while listening in the desktop application. Sometimes the tracks will get stacked indefinitely.Do you know what may be causing this?The app version is 6.0.60  Thanks

2
Santiago Evans Abaracón
Lover
18 days ago
N
Runaway Baby
Nicolas SouzaRunaway Baby
posted in Other devices

Again! Every month! Deezer not connecting on Musiccast... Receiver TSR-700/RX-V6A

Hello, Deezer not connecting on Musiccast.Again. It is a routine. Every  month it disconnects.I have tried to: delete/install both Deezer and Musiccast. Changed  my password. AgainStill receiving error: Access Error: “Unable to Register Your System”Anyone else experiencing this as routine? I believe I will sell my AV receiver and change to provider.Please, Help! Thank you!

1
Leonídia.Deezer
Community Manager
18 days ago
F
Tiny Dancer
FerorTiny Dancer
asked in Other devices

Deezer desktop not connecting

For weeks my Deezer MacOS app has been disconnected from my account, and clicking “Log in” opens a browser page that tells to open a link in Deezer, but it does absolutely nothing.

6
Leonídia.Deezer
Community Manager
18 days ago
R
Runaway Baby
Rouget L. Chamier R.Runaway Baby
posted in Other devices

Update 6.0.80 for desktop on mac not working.

Update 6.0.80 for desktop not working, 😡besides the app does not have a way to update from app itself…😡That’s a bummer Spotify is winning the race...😳

4
R
Runaway Baby
18 days ago
J
Creator
Johnny69Creator
asked in Other devices

MP3 players that support Deezer offline

Hello, I was looking on the Internet for some hi-res mp3 players such as  Sony Walkman and Fiio.Does they support deezer for an offline mode( and deezer HIFI)? Moreover would be better to buy a new smarphone or a mp3 player for the best music experience?

3
A
Tiny Dancer
19 days ago
V
Runaway Baby
Vladi TóthRunaway Baby
posted in Other devices

Samsung TV "Problem detected with this stream, please try again later"

I recently bought a Samsung TV and installed the Deezer App. Today, suddenly, it stopped working completely.Every song I want to play is followed by the “Problem detected with this stream; please try again later” prompt. Nothing helped: restarting the TV, disconnecting the internet, logging out of the App, reinstalling the App, neither the combination.I am quite disappointed. I pay for music, not for skipping the random error prompts.  Any suggestions how to make the music play?

1
Jaime.
Community Manager
22 days ago
K
Tiny Dancer
kalebTiny Dancer
posted in Other devices

[BUG] Playlists made on Deezer Desktop are unable to be downloaded on WearOS.

(I am not aware of how to report bugs any other way.)Explained pretty well by title but I’ll go into more detail.Basically earlyer today I was trying to make a cutdown version of my favorites which is 500+ tracks long so I made a smaller version using the desktop app so I didnt have to download the full 500+ songs but when I tried to download it. It would just start and stop instantly with no download so I tried again several times and it still didn’t work so I made a playlist on the mobile app and that downloaded to my watch first try.Please Fix.

1
Jaime.
Community Manager
22 days ago
J
Runaway Baby
jarnostRunaway Baby
posted in Other devices

Web version 'Featured in' no longer visible

Why is the 'Featured in’ section no longer visible on the artist page for the web version of Deezer?I use Windows and have used Chrome and Edge, both don't show the section.The Android app and Desktop app still show the section, but I use the web version to search for recent features, not from the main artist. The apps are not useful for me because I can't filter out albums with various artists(compilations) and sort by release date at the same time, without opening every album individuality.

5
M
Lover
26 days ago
jamie_mot
Lover
jamie_motLover
posted in Other devices

Deezer app on Windows 11 - Crashes when moving between multiple monitors

I have multiple monitors (in-built laptop screen, one horizontal monitor and one vertical monitor) and I’m seeing an issue where the Deezer app crashes when I drag the Deezer window from one monitor to another.No error message is displayed, it just closes unexpectedly. Windows 11 Enterprise 22H2 build 22621.3155Deezer app 6.0.80

2
I
Tiny Dancer
28 days ago
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