include

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 424 Topics
  • 4,900 Replies

424 Topics

jamie_mot
Lover
jamie_motLover
posted in Other devices

Deezer app on Windows 11 - Crashes when moving between multiple monitors

I have multiple monitors (in-built laptop screen, one horizontal monitor and one vertical monitor) and I’m seeing an issue where the Deezer app crashes when I drag the Deezer window from one monitor to another.No error message is displayed, it just closes unexpectedly. Windows 11 Enterprise 22H2 build 22621.3155Deezer app 6.0.80

2
I
Tiny Dancer
1 month ago
T
Runaway Baby
ThimoclesseRunaway Baby
posted in Other devices

Bad image quality (Windows/Mac)

I've noticed that the image quality of the album on the Pc and Mac versions is low. You can see on this screen that it's pixelated. I’m talking about the big image on top left. (screenshot on the Windows app) It’s not the case on the browser version. There, the image quality is what it supposed to be. So it’s a problem only on the PC/Mac version.    It may not be very easy to see on screenshots, but in real life, it’s quite disturbing. I always want to see the image of the music I’m listening but, on Deezer, I never do this. The image quality is bad on the pc and Mac app.It would be great to take inspiration from other streaming services like Tidal. The image quality is high, and the image is bigger, so I can see details. It’s way better in my opinion. I think that this back quality image problem it can be quickly solved. I hope that it will happen (not like all the topics that I have open...)Good luck Deezer team ! 💜

2
Jaime.
Community Manager
1 month ago
K
kroneberger
posted in Other devices

Samsung Familly Hub 2.0 support for Deezer

As an owner of a Samsung family hub 2.0 refrigerator, we would very much like that the Deezer app would be made available for Android pad build into the door? So we dont have to change into Spotify, witch is available

21
I
Tiny Dancer
1 month ago
D
Runaway Baby
DrummDoggRunaway Baby
posted in Other devices

recently songs will just abruptly stop. If I skip to the next song it's fine

When using a playlist a random song will just stop in the middle of it. If I skip that song the rest of the playlist plays fine.

2
D
Runaway Baby
1 month ago
L
Runaway Baby
lia.zsRunaway Baby
asked in Other devices

how to add device

I downloaded the songs and I want to listen offline but it keeps saying "account is linked to 0 other devices. deezer premium is not available on this device "  what do I do?

1
Nina Nebo
Deezer Legend
1 month ago
T
Runaway Baby
taylork734Runaway Baby
asked in Other devices

Deezer in Garmin Connect IQ App

 I don't see the Deezer app from the Garmin Connect IQ app. I do see it as available from the Garmin Connect IQ website though.Is the app still supported? 

4
T
Runaway Baby
1 month ago
S
Runaway Baby
StasSRunaway Baby
posted in Other devices

PC entire lower part of the program freeze when it start new track

PC entire lower part of the program freeze when it start new track, how I get it, till it download and buffer enough of this traсk.It would be nice if loading and buffering a track didn't freeze the entire lower part of the program, and I could continue changing the volume and using the rest of the control keys.

2
Jaime.
Community Manager
1 month ago
S
Lover
Sic_zsLover
asked in Other devices

Deezer Hifi on Android TV not working

Dear sirs, Unfortunately I’ve lost a possibility to cast music in HiFi quality from my iOS device to an Android TV since last update which added lyrics to chromecast on Android TVs.  Casting to my Nvidia Shield TV is without HiFi ...but with lyrics now. Of course would be great if you add HiFi support for Android TV app, but since i bought Deezer HiFi subscription I’m forced to use chromecast to my Nvidia Shield TV device which is connected to HiFi Stereo system. And the difference in audio quality is  really noticeable.  So, I have HiFi subscription. 2 weeks ago everything worked fine (except all the time my iPhone 11 disconnects from chromecasting after 2-3 minutes (but sound continues to play on Android TV and I can handle it) until this update with lyrics arrived. iOS 13.3.1. (also tried casting from an Android 10 mobile phone. The same issue - no HiFi now) iOS Deezer 8.10.0.3 Deezer on Android TV (Nvidia Shield TV with the last updates) 3.0.0 (02.07.2019) Uninstalled/Installed Dee

34
P
Tiny Dancer
1 month ago
W
Tiny Dancer
William.PacificoTiny Dancer
asked in Other devices

MUNICIPAL WASTE - ONDE ESTÃO OS ALBUNS?

Faz algum tempo, meses na verdade, que o deezer não está mostrando os albuns do Municipal Waste. Já tentei reinstalar, atualizar e nada. Mesmo utilizando pela WEB, Android, Windows Store, não adianta. E o pior é que você consegue achar os albuns nas pesquisas, porém na pagina do artista não aparece. 

2
Jaime.
Community Manager
2 months ago
squirrelchew
Runaway Baby
squirrelchewRunaway Baby
asked in Other devices

Playing the "favorite tracks" playlist is in the reverse order?

When I play my favourite tracks playlist, it always plays the same song.  The first song I added.  I have to start the playlist, then shuffle it, then go to the next track.  This is particularly annoying on Android Auto, as there isn’t a clear way to descend into the playlist itself, presort it, and then play it.  Not that doing that would be desirable, I’m busy piloting a four thousand pound land missile. The issue exists on Chrome as well.  If I click into the playlist on Chrome, or even on Deezer mobile, the sort order is already set up to be by most recently added, as I would expect.  The problem only exists if I try to play the playlist from anywhere that isn’t the playlist itself, such as from the home screen.  For clarity, this play button on the home screen will always play the playlist in reverse order -- least recently added to most recently added: But if I click this listen button from within the playlist itself, it will play in the correct order:   Here is the queue if I pl

6
Nina Nebo
Deezer Legend
2 months ago
N
Nicomel
asked in Other devices

Deezer playlists with Amazon Alexa

Hi, Is it now possible to listen to our playlist with Alexa ?

132
T
Runaway Baby
2 months ago
J
John 2
asked in Other devices

Samsung TV keeps loading and nothing happens (cannot play My Music)

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

237
Leonídia.Deezer
Community Manager
2 months ago
D
Tiny Dancer
docdsnTiny Dancer
asked in Other devices

Problem On Xbox

When I log into my Deezer account on Xbox it has this weird glitch so that all my playlists are gone and my favourites aren’t correct. I’ve deleted and reinstalled, log in and out, restart console, everything none of it works. I have multiple profiles and none of them are correct.

1
archaic_email
Tiny Dancer
2 months ago
P
Tiny Dancer
pip25Tiny Dancer
asked in Other devices

Stuttering/halting playback both in the browser and in the Windows desktop app

I am using Deezer from Central Europe (Hungary), and in the past few days encountered issues with playback numerous times. The song simply stops for a few seconds or even minutes, likely because it cannot download the next chunk from the server. This theory is supported by the fact that downloading a song has also become significantly slower (once downloaded though, the songs play normally). Seeking into the song helps sometimes, but then it gets stuck again a minute or two later.Please take a look at the servers serving this area because something seems to be amiss.EDIT: I’d like to note that all other sites and apps work perfectly, so my own Internet connection is not the issue.

27
Jaime.
Community Manager
2 months ago
R
Runaway Baby
rsbruxRunaway Baby
asked in Other devices

Please fix Panasonic TV app!

The Panasonoc TV app hasn‘t been usable for years.  The navigstion is opaque to useless. For example, when I drill down into an album of one of my favorite artists, there is no way to get back out.  If I scroll to the bottom of the album’s track list and then click on return to top, I get what looks like a track of zero length playing, again with no way to get back out. The only way I have found to get out of any of these situations is to back out of the Deezer app, at which point I must start over again from scratch.  The only workaround I have found is to give up on the Panasonic app and use my iPad to stream Deezer‘s output to my Yamaha receiver.

8
Leonídia.Deezer
Community Manager
2 months ago
F
Tiny Dancer
francescogiordanoTiny Dancer
asked in Other devices

Deezer Connect - Yamaha R-N803

Hello,Is Deezer connect compatible with a Yamaha R-N803 amplifier?I am able to cast  Deezer music with Yamaha app. FYI, my amplifier works with Spotify Connect.

1
Leonídia.Deezer
Community Manager
2 months ago
T
Runaway Baby
Tomislav968Runaway Baby
posted in Other devices

New update on WebOS

Dear Deezer people,With the latest WebOS app update you have hit the new low. Can you please roll back to the version that was actual in 2021?I mean, it’s understandable that the WebOS app is very low on your list of priorities, but there’s probably some users who use the TV streaming capability to play music. After all, you do not need to spend extra (at least) 500 € to buy a streamer if your TV is perfectly fine and connected to a decent equipment. Also, based on this experience, I am not convinced that streamer app versions are any better.This latest update did not fix any of the issues of the previous release and added another one: when you select a performer, you enter the screen with list of their most played songs on the right side and a menu on the left side offering to take you to their discography. Well, if you try browsing the discography, you get a message “It’s silent here. Do you need suggestions?”. This practically means that if you want to listen to an album (who does t

2
A
Tiny Dancer
2 months ago
J
Tiny Dancer
jan.potockiTiny Dancer
asked in Other devices

Deezer Desktop App - does not keep me logged in and too many Captchas

For some reason the desktop app (OS X) doesn’t keep me logged in, so I periodically need to sign in again.   Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.   This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

237
F
Tiny Dancer
2 months ago
R
Tiny Dancer
rexjamoTiny Dancer
asked in Other devices

Deezer HiFi skipping on Sonos

Deezer HiFi skipping on Sonos, some individual speakers intermittently dropping out then reconnecting. Sometimes I'll get the insufficient network speed message on the Sonos app. My internet connection is 100Mbps and very reliable. Deezer app on my phone works fine. All other sources streaming through Sonos such as a local server, Podcasts and radio stations all work fine with no skipping or speaker dropouts. I've reset Sonos system, router, deleted Deezer account and reinserted it as per previous Deezer advice. Any ideas on how to fix this, or should I just cancel and subscrible to Apple music?

37
GropplerZorn
Deezer Legend
2 months ago
L
Runaway Baby
Lim Cung WeiRunaway Baby
asked in Other devices

most albums not showing in discography in Sonos app

most albums not showing in discography in Sonos app

3
L
Runaway Baby
2 months ago
D
Runaway Baby
Dehv27Runaway Baby
asked in Other devices

Cannot unfavorite songs

Hi,I want to unfavorite all the songs in my list to start over again. I have 1200 songs in my favorites. When ik select them all in the web app or app on my Mac, i can click on delete selected songs, but they won’t get deleted. If i select only one or multiple songs, it works. How to fix this?Regards, Rob

2
D
Runaway Baby
2 months ago
N
Runaway Baby
Nicolas SouzaRunaway Baby
asked in Other devices

Yamaha Musiccast - Access Error: “Unable to Register Your System” - Receiver TSR-700

Hello, Deezer not connecting on Musiccast.I have tried to: delete/install both Deezer and Musiccast. Changed  my password.Still receiving error above.Anyone else experiencing this? Thank you!

1
Leonídia.Deezer
Community Manager
2 months ago
Santiago Evans Abaracón
Lover
Santiago Evans AbaracónLover
posted in Other devices

Deezer not synchronizing albums correctly between platforms

Hello, I have noticed that when I’m listening to an album in my Android app and want to continue on my PC (Windows 11), I synchronize the track I’m listening to and instead of playing that track on the PC, it plays the same track number but from the last album I listened on my PC.For example if I am listening to track 6 on Android and synchronize with the Windows app it plays track 6  of the last album I listened on my PC.The same thing happens if I do it the other way around (synchronize what I’m listening on Windows to Android). I’m using Android version 8.0.2.89 and Windows version 6.0.30. Thanks in advance.

5
soakes
Lover
3 months ago
K
Runaway Baby
KallistosRunaway Baby
posted in Other devices

Enable spatial audio for MacOS Deezer App

Hello, Could you please enable spatial audio on MacOS (M1 chips) when using AirPods Pro & Max ?This is clearly a dealbreaker for now ! It’s working on iPadOS and Safari on Mac, but not with the App :( Thanks a lot !

13
Jaime.
Community Manager
3 months ago
M
Runaway Baby
Mauro de MillianoRunaway Baby
asked in Other devices

Deezer on AAOS - Polestar 2

Hi all,So I installed Deezer in my Polestar 2 Launch Edition (MY21) , it has the latest software and somehow when installing all works fine. Then the next time I enter the vehicle, I put on a song and music stops playing right at the end. Usually like 1 second before. It will not go to the next.If I delete the app and reinstall, it will work again.. for that trip. Also, if I engage loop (for playlist or 1 particular song) it will stop working the moment I put it on. That particular song that’s playing will stop before the end and not go to the next one nor replay. At that point, forwarding songs and such also stops working.To conclude, even though Deezer is supported on AAOS now, it just won’t work on my vehicle.. Can anyone help or maybe a developer look into this particular issue?Kind regards,Mauro

6
Leonídia.Deezer
Community Manager
3 months ago
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