iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

271 Topics
1,519 Replies

evgeny

Troubles with Deezer on IOS 11.3.1

Solved

Hello, I have the problem the second day in raw. Can’t play any music (even downloaded) from my mobile phone. It happens in morning hours, then the problem disappears. Internet working fine, however it looks like it can’t connect to the server. dis anybody have same problem? evgeny

shanecox106 Groupie

Problem persisting

Solved

This problem is still occurring. I have deezer updated and the latest iOS update. I’ve deleted and reinstalled the app. Any update on a solution for this?

max.downer.1

Everything else loads on my phone

Solved

Why is it that i cant access anything apart from my downloaded albums even though i have a fully working and connected wifi? Im within a metre of the hub. Everything else loads on my phone and all other gadgets in the house. Im a premium member

Felipe Angélico

Iphone - Music stops after listenig to audio messages

Solved

Everytime I listen to an audio message in Whatsapp the music stops and it does not appear as paused in the control center. When I get back to the app it shows it as if it is still playing but with the timer stopped, so I have to “pause” it and resume for it to continue

Andres.Vela New member

Songs sounds like a damaged CD

Solved

Why a lot of songs when I reproduced them in the app sounds like a damaged CD, some songs jumps from one minut to another or simply stops reproducing.

petmor One hit wonder

Download to Iphone

Question

I can't seem to download any songs to my iphone 7 since upgrading to 6.39.0 I have Deezer HiFi and the ios version is 11.3.1 There is no button or checkbox to allow download any more.

EJ2015 One hit wonder

Deezer stops after 2 songs - iPhone

Solved

"Please can you help. My Deezer stops playing after only 2 songs in a playlist or downloaded album. Graphic still looks like its playing. Any help would be fab. Thanks"

F0ZZ Groupie

Deezer very slow

Solved

I am having a lot of trouble playing and downloading music. Everything was fine for a few weeks but recently Deezer has not worked properly. I’m using an iPod touch (the last version). The device works fine. I am currently not able to play or download most songs. What I can play usually takes time t...

Iriach Groupie

Songs Fail to load on iPhone

Question

Just started yesterday. Some songs, including favourites and playlists, won’t load. No problem on desktop, just on iPhone. Some will play, some won’t. Have done everything suggested on this forum. Any other suggestions? Very frustrating.

Normy New member

Playlist download stops after several songs

Question

I have a new Iphone 6 and have transferred the backup through Icloud. When I opened Deezer, all the playlists were there, but none seemed to have the download. When I chose Download, it gets through several (5) songs and stops. If I try to play the playlist, it stops at several places. I have tr...

Félix Roy Demers New member

Music not loading

Solved

Hi, I have a family account with 5 other family members. Everybody keep getting the following message when trying to listen to music : Error - Failed to play : The requested content is not loading. We can't listen to music on WiFi, and on 3G/LTE. Some have iPhone, some have androids. Phone and...

ryangossett Groupie

Deezer on iOS locks up when downloading albums

Question

Not sure it needs more explanation. Deezer locks up when I choose to download albums. It claims to go offline. Help!

Johnboy Lud Groupie

Crossover fade

Question

Hi Gang! ..I can't find the crossover fade on this Deezer app.. I have it on my I pad ..but not on phone ? Any ideas? Cheers

AndrewASB One hit wonder

Why I can't download my music on my second ipad?

Question

I have two now 2 attached to Deezer devices (iPads). I can't download all my favorits to second iPad.

loubee07

Iphone - Music stops on Lock screen

Solved

I’ve just got a new phone, iPhone 8, downloaded my deezer app but every time I come out of it the music stops, it won’t carry on playing when the phone is locked. Is it not possible to listen to deezer our of the app anymore or am I being a bit dumb lol. Any help would be appreciated Lauren

Ana Trenevski Groupie

Song unavailable

Solved

I can’t find the song on Deezer,and even if i do I can’t play it. but the person next to me,he’s using the app without any issue. We’re both using iPhone,please help!

polpetta

Turning off on iPhone!

Solved

I believe Deezer for some reason has got better playing quality than most apps; fpr this reason I am using it and really thinking to go Premium, but... Using the Deezer app on iPhone 6s I have noticed that unless the screen is 'on', Deezer will simply dtop playing; all other apps they simply keep p...

Sekouba Diakité

Songs stop playing.

Solved

Hello, For about a week now, I have the issue that my music stops when I get a message on my phone. I have a iPhone X but didn't change anything in the settings of such. Gr. Sekouba

Rjsvoon

IOS App Freezes constantly

Solved

The App plays music just fine but I have no controls. I can’t fast forward, add songs to playlist, etc. The song shown playing doesn’t update either(I’m streaming on Google Home - I can still fast forward via voice controls). I’ve rebooted iPad multiple times and no change. This is a new developm...

Filipe.Vieira Groupie

automatically logged out of app on iOS

Question

Everyday I’m logged out forcing me to do a login and validate my subscription. Sometimes all my downloads just disappear from the download list. I never had this kind of behavior in the Android Phones, it’s look like a bug in the deezer for IOS since I do not see this happening in the others app wh...

Graeme.Mckinnon

Deezer plays music I have not downloaded

Question

I have changed for Android to Apple and when I now play music in the car deezer plays music I have not downloaded. My data and WiFi are all switched off though. Does anyone know why this happens and does it cost me any money?

Kavhappy Groupie

Wrong number of devices error message on iOS [Current issue]

I can’t use the offline feature or download anything because it says I already have 3 devices connected. I actually don’t as I only use my phone and it says that this isn’t connected. When I go to the connected devices there were two iPhones there with random times/dates connected. So I deleted them...

Abdulrahman.Alalili

Logging out everyday

Question

Been now the past 5 days deezer logout automatically when I open it using IOS. Been using deezer for years and didn’t have this problem before

Mrpnesshead Groupie

Albums not showing

Question

How come when I search an artist there whole discography doesn't show up? I have to get to albums by finding it in there top tracks and going to the album page that way?

Grant Nunn

Can't login on ipad via Google login

Question

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Mateus.Marinho
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