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Answered

Random logout and deletion of downloaded tracks

  • December 4, 2019
  • 8 replies
  • 278 views
B
Runaway Baby

Has anyone else experienced where the deezer app just logs you out? I would be listening to music just fine and then all of a sudden my music stops, I am then logged out, need to sign in again and need to re-download all of my offline tracks. 

 

Latest IOS version on iPhone 8+. 

Best answer by Bennie.van.der.Walt

 Hi Rudi,

Thanks for you reply. 
 

It happens only around 1 time per month, so not very often, but it is highly frustrating wanting to play a song and then you get kicked out and now you can't listen to music because all of your offline tracks are gone, and lets say you were busy driving somewhere. 

 

We will uninstall the app and see if the issue persists, although this has been happening even through multiple updates have been installed first. 

I also see it happening on the Windows 10 app, I tend to not have music downloaded on my computer so I don't loose songs, but I'm assuming if I did have music downloaded those would also be removed on my computer when I get logged out. 

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    Carlos.Ignacio
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8 replies

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • December 5, 2019

Hi there @Bennie.van.der.Walt 

Thanks a lot for reporting this to us. So far I've seen one other user reporting something similar to us. Could you try reinstalling the app to see if this stops? How frequently does this happen by the way?

B
Runaway Baby

 Hi Rudi,

Thanks for you reply. 
 

It happens only around 1 time per month, so not very often, but it is highly frustrating wanting to play a song and then you get kicked out and now you can't listen to music because all of your offline tracks are gone, and lets say you were busy driving somewhere. 

 

We will uninstall the app and see if the issue persists, although this has been happening even through multiple updates have been installed first. 

I also see it happening on the Windows 10 app, I tend to not have music downloaded on my computer so I don't loose songs, but I'm assuming if I did have music downloaded those would also be removed on my computer when I get logged out. 

Rudi
1 person likes this
  • Rudi
    Rudi
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • December 10, 2019

Hey again @Bennie.van.der.Walt 

I've carried out some maintenance on your account on top of that, just to be safe. I've sent a password reset email too. Try avoiding log in with FB or Google. Instead, use your email address and the password you'll be changing :thumbsup_tone2:

B
Runaway Baby

Hi @Rudi, Thank you for your reply. I will try and see if that helps. 

Alessandra.Deezer
Rudi
2 people like this
  • Alessandra.Deezer
    Alessandra.Deezer
  • Rudi
    Rudi
T
Tiny Dancer
  • Takundanaye
  • Tiny Dancer
  • 2 replies
  • April 20, 2022

Hi rudi I also have a issues that everytime I play music's it logs me out please fix this 

 

C
Tiny Dancer
  • Clone
  • Tiny Dancer
  • 1 reply
  • April 21, 2022

I'm having this log out issue too,  dazZhelp!!!!!!!

E
Tiny Dancer
  • Ecnonce
  • Tiny Dancer
  • 1 reply
  • April 21, 2022

This also happens to me but like everytime I surpass 7 songs of any playlist, I always need to log in again...I tried to unistall and reinstall it again but it changed nothing.

C
Runaway Baby
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  • carm001
  • Runaway Baby
  • 11 replies
  • March 25, 2024

I was listening to music just last night no problem, then all of a sudden today i try and open it, and i am asked to login.

  1. no, i did not re-boot by phone
  2. no, i did not re-install the app nor did i dump the app data
  3. The app was updated 3 days ago.

This also happened one other time the app was updated. Mind you I am NOT on iOS but I though I would post here just in case this is a server issue, or something that introduced cross platform.

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