Answered

download songs on more than one mobile phone

  • 9 February 2024
  • 7 replies
  • 27 views

Hello, need your help please. My Deezer account is used inside tge family bu a couple of mobile phone. I have my playlist and imported on my phone. My daughter has 20 playlists and downloaded all of them inside her phone.

how can I avoid to see all these playlists downloaded to my mobile phone as well? To avoid consume internal storage. Thanks in advance.

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Best answer by Nina Nebo 11 February 2024, 11:52

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7 replies

Userlevel 7
Badge +12

Hi @Morlacchimax !


If I understand you quite well ,you have downladed playlists on your phone ,and your daughter was downloaded them on her phone too !?

Only way to avoid all these playlists from your mobile phone (if they are downloaded on your device) is to remove them from download . 

Userlevel 7
Badge +7

Hi @Morlacchimax do you have a Premium or Family account?
Downloads in your daughter’s phone should not appear in your device. However, if it’s a premium account, those 20 playlist will appear in both devices in your favourites.
 

I have a Premium account. And now the storage of my phone is full, as I see on it all the pkaylist downloaded from my daughter on her specific phone

Userlevel 7
Badge +12

@Morlacchimax !

If storage on your phone is full then you need clean/delete your cache . Deleting your cache will be deleted your downloads too.

 

From Deezer support page ‚ě° How Delete your Cache¬†‚¨á

 

Delete your cache

If Deezer is being slow or says your storage is full, this is likely because the cache in the app is full. You can delete the cache, but remember it will delete your downloads, too.

To delete the app cache:

  1. Go to Settings  Settings.png
  2. Select Data and storage DataAndStorage.svg
  3. Under Disk usage, Select Clear all

Tip: For ways around this, and to make your cache size less of a problem, have a look at our Smart Cache article.

 

here is link

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

 

When you Delete your cache if playlists are still there that is mean they was not downloaded .

If playlist are not downloaded you need unfavorite them on your device one by one by click on purple heart .

It is not a cache problem. I just wanted to reduce the space allocated to Deezer inside my phone.

in a premium account linked to 2 different phones,  how you can avoid to see downloaded locally in your phone a playlist downloaded from the other phone? 
Thanks again

Userlevel 7
Badge +12

Oh , I see .
You use your Deezer  premium account on two devices .
But it's really strange how you can see downloads on both devices .
For every device need be separate download . Except if someone is downloaded same playlists on both .

 

Userlevel 7
Badge +5

Hi @Morlacchimax, what occurs is that when you select the option to download on one device, it automatically activates on other devices linked to your Deezer Premium account.

This means that the same songs will be downloaded on all devices where your account is active, including other family members' phones.

It's important to note that Deezer Premium accounts are intended for personal use and not for sharing with family members. This automatic procedure cannot be altered.

If you have any further questions or concerns, please don't hesitate to let me know.

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