Hi everyone,
I'm running iOS, Deezer 10.3.0, and my favorite tracks not available offline.
I deleted Deezer and reinstalled, redownloaded my favorites and the problem persists. Anyone manage to solve this?
iOS, favorite tracks not available when offline
Userlevel 1
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Userlevel 7
+5
Hi
Nevertheless, I can’t reproduce issue on Offline mode.
Would be great if you could record a video for the issue you claim, so I can try here to reproduce it.
Also please share brand and model of the device, confirm if you have an SD card installed and send us a screenshot pressing the Deezer app, then the Gear wheel and choose option “Data and Storage”.
Looking forward to hear from you.
Userlevel 1
Hi Leonidia,
of course, I'm on an iPhone 12. No SD card.
I've attached a video & the screenshot.
https://share.icloud.com/photos/09d1c06JOr0ZbBFV4gW87E88Q
the music is clearly downloaded, because when I hit ‘shuffle downloaded music’ it plays my songs.
Userlevel 1
Any advice on how to fix this problem please?
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