Hi @OSTPhile, thanks for sharing your experience on Deezer app.

Nevertheless, I can’t reproduce issue on Offline mode.

Would be great if you could record a video for the issue you claim, so I can try here to reproduce it.

Also please share brand and model of the device, confirm if you have an SD card installed and send us a screenshot pressing the Deezer app, then the Gear wheel and choose option “Data and Storage”.

Looking forward to hear from you.

Hi Leonidia,

of course, I'm on an iPhone 12. No SD card.
 

I've attached a video & the screenshot.

https://share.icloud.com/photos/09d1c06JOr0ZbBFV4gW87E88Q

the music is clearly downloaded, because when I hit ‘shuffle downloaded music’ it plays my songs.

@Leonídia.Deezer 

Any advice on how to fix this problem please?