include
Answered

Trouble playing music using Deezer Connect.

  • 3 January 2024
  • 1 reply
  • 48 views

When using Deezer Connect on my iOS device, it only works if I am messing around with whatever the last selected track was before actually connecting to my web client using Deezer Connect. During that period, I’m able to adjust the volume, pause/start the given track and even skip to the next track from the playlist (or album), but the second I try loading anything manually, so say I look a track up or play one from the home screen, it will get stuck loading it indefinitely and it eventually enters this bugged state where it sort of displays the new track as loaded but it lacks the actual background color it should have and using the controls from Deezer Connect just results in the last actually functional track (as in, the track that was selected before using Deezer Connect for example) playing on my web client. I tried using a different web client and have also tried reinstalling the Deezer app on my phone. Not only that but I switched between my home network, 4G and 5G… can you guess the outcome? Yep, it made no difference. Nothing helps and I have no ideas on how to fix it, I am more than confident the issue isn’t on my end. Any help would be appreciated as this is a really useful feature I’d love to enjoy, I truly hope I won’t be left hanging because I cannot fix this.

icon

Best answer by LeonĂ­dia.Deezer 4 January 2024, 13:14

View original

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

1 reply

Userlevel 7
Badge +5

Hi @Tervel1337, sorry to hear that you are having this kind of experience.

Unfortunately, this is a known issue and we are still investigating the situation.

Sorry for the inconvenience.
Â