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One Hit Wonder
October 1, 2026
Question

Deezer on Sonos issue

  • October 1, 2026
  • 1 reply
  • 6 views

I started a trial subscription with Deezer because I was done with the countless AI‑generated playlists on Spotify that keep repeating the same 50 songs. So far I’ve really liked Deezer — finally some variety again.

However, since yesterday I keep getting the message “An error has occurred, please try again.” in the Sonos app. The options I’ve found so far don’t work:

  • Removing Deezer from the Sonos app

  • Removing Sonos from my Deezer account

  • Resetting the Sonos app

  • Deleting the Deezer app

After adding Deezer again in the Sonos app, the error keeps appearing. It’s the Family plan, but I’m using the admin account, so that shouldn’t be the issue. The trial still has 10 days left, so that shouldn’t be a reason either.

Is there anything else I can try?

1 reply

CharlyMX
Superuser
October 1, 2026

Hi 

Since the problem continues, I suggest you contact technical support for assistance with the issue on your equipment. Remember to provide details about the problem, your device/equipment brand and model, and the app and operating system versions via the Deezer contact form or the virtual assistant located in the bottom right corner of the page: https://support.deezer.com/hc/en-gb/requests/new

Best regards, and keep the music flowing!

I 💜 Deezer