iOS

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth. I have tried reinstalling deezer but still getting the same message. I am using an android phone. Could you please help. Thanks Divya

Hello, if I use my iPhone to play music from Deezer app and a hifi subscription, and redirect the music (normally FAC format)  via airplay to my audio system (old system, with an airplay receiver), is the sound will be degradated ? Or is it a valid option ? Is Deezer  hifi (launched on my iPhone) is compatible with airplay ?   i really try to find a wireless solution with good quality, and by using my existing audio system…   thank you for your help

I read it was possible to get Deezer from iOS 8 and up (https://www.deezer.com/us/devices/mobile), so I decided to buy an iPod 5 which supports iOS 9.3.5, but when I go to get the app from the appstore it says I need iOS10, which is a bummer. Did this change recently and the webpage is outdated? Or is there another way to install Deezer on iOS 9? Thanks in advance

Why am I constantly getting this error? Tried everything from troubleshooting..Driving me insane!   

I am getting MS2004 error all the time - I have seen posts that Deezer are aware of it and working on fixing the issues but it’s been going on for months!! Not to sound like a kid but… are we nearly there yet?! Driving me nuts!

I have a ‘Favourite’ playlist to which I add songs that I want to listen to when not listening to albums. Recently I reloaded to app to get HiFi quality and my list order had reversed. I used to have it so that the latest song was on top and I could listen to all my songs starting with the latest. Since reloading the app the song on top is the oldest and I need to now scroll through hundreds of songs to get the latest sing which obviously is the one I want to play the most. Can the list be revered? 

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

Hi. I have lost the display of music playing when my phone (iPhone 11) is locked. I have done the turn on off and delete the app. When downloading the app again, my Lock Screen will display they song been played. But as soon as I close the app down and go to re use it, it will not display. Any ideas? 

As the title suggests, when I take a call whilst listening to Deezer, playback pauses as it should. However, when the call ends, playback does not resume. This only seems to have started since the latest IOS update (13). I have tried reinstalling the app but this has not corrected the issue. Can anyone help please. This is highly annoying. Many thanks

I keep getting a Error: Failed to play. The requested content is not loading. (Error: NE0610). I cannot listen to any song. This error happens on both my android and iOS devices. This is NOT a payment issue, because my credit card was already charged for the month of October 2022. Deezer does work on my Windows 10 desktop computer, but as I said it does not work on my mobile devices. I’d rather it work on my mobile devices, because I can’t pick up my computer and put it in my pocket and walk around with it. I’ve tried every fix I’ve seen listed in these forums and none of them work. I’ve un-installed and reinstalled exactly how instructed. I’ve reconnected to my Wi-Fi. I’ve restarted my devices. I’ve logged out and logged back in. Nothing helps. I’ve even expanded the Smart Cache to no avail. As I said, this isn’t limited to just 1 device. It happens on 2 different devices with 2 different software. I prefer to listen to Deezer on my iOS device (which is up to date with the latest soft

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack.  😭 

When I'm listening to a playlist I can no longer play added tracks from My MP3s anymore.When I play those tracks on my cell phone, the error code it tells me is "Error: MS0675"The little I've tried on the computer hasn't given me any problems.I have a paid Deezer subscription and deleting the application or the cache has not worked.

Hi all, After several years of using Deezer, I am about to give it up and move to another platform.  The issue with downloaded music has been going on for years, and recently on a long flight I reached breaking point. I have over 1600 tracks (saved as favourites) downloaded on my iPhone in high quality audio.  I would have hoped that I could listen to these DOWNLOADED tracks whenever I want.  This it the whole point of downloading them.But say you are on a plane, with no internet signal, you open Deezer, and the downloaded music has all disappeared, and magically reappears as soon as you land and once more have a signal.I think I’ve had enough.My daughter has the same problem, she only has limited data on her contract.  She had a long road trip and decided to download lots of songs to her phone, only to find that unless she was connected to the internet (hard in the Scottish Highlands) she couldn’t listen to them. Is this issue every going to be resolved, or should I just give up and m

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

Hi,Over the past couple of weeks I've noticed that whenever I open another app (e.g. WhatsApp) or when my phone screen turns off due to inactivity the Deezer app closes and I have to reopen the app from scratch. This never used to happen in the past. Whatever updates you have done please undo it as this is highly impractical and extremely annoying, so much so that if it cannot be fixed I'll have no choice but to find another music app. I have tried clearing cache and restarting my phone, it didn't fix the problem. I'm using an iPhone XR, fully updated with latest available software.

I’ve tried to refresh and delete/re download but it doesn’t work. I don’t know if I’m just being dumb but I genuinely don’t know what to do about it

Deezer not showing on Lock Screen IPhone 14 Pro running iOS 16.5.1! Can someone help?

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.     

Hello, I have a Deezer subscription through my operator Yettel.  Two months ago I used the app without any problem.  Then I used it with my phone number.  After a while I wanted to use it again, but I can't log in with my phone number anymore.  I created a new account with my email, but I can't add my phone number and I can't use my subscription.  I logged in and when I wanted to see my account status, it's still free for Deezer.  I called Yettel's call center and they said there was no problem with them.iPhone 11 Ask for assistance! Thanks in advance!

Is there a way to install Deezer on my iPod touch 6th gen running iOS 12.5? App store saying it requires iOS 14 and higher? Is there a workaround?

Hi Deezer,I recently subscribed to Dexter Premium with the intention of playing my music/streaming when I go jogging without my phone. However I’m frustrated thata) Deezer DOES NOT stream via cellular connection only wifi Does not play music via any Bluetooth earphones (I’ve tried 3 different types) When music does play via wifi only it plays ONLY on my iPhone 12, which defeats the whole purpose!Im using an Apple Watch 7 SE with cellular plan.please clarify what’s happening? I have done most things like deleting Dezzer App from my phone and watch and then reinstalling it.

Trying to install Deezer on my iMac but get the messagec "Deezer can’t be opened because Apple cannot check it for malicious software." Anyone know why and how to solve?

I’d like to switch one of the 6 displayed Flow genres for something else.I understand the 6 shown genres are based on listening habits but I can’t find a way to swap one out and Flow a new genre should I fancy a change, can someone help?

Hi, since few updates ago, when Deezer connects to my bluetooth car audio it automatically lowers the volume to 50%…no matter how I left it. It’s annoying  Is this a bug or something to disable in the settings? Thanks.