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Answered

Favorites won't load in Desktop App

  • September 18, 2025
  • 2 replies
  • 28 views

Hi there.

I have the Deezer Desktop App on my MacBook - everything is up to date but everytime I try to go to my “favorites” it just won’t load and only shows the error-message “An error has occurred, please try again later.” It has been weeks now and it’s really annoying.

Does anyone else have this problem? Or even better: a solution?

Many thanks in advance.

Best answer by Nina Nebo

 

 

Hi ​@Play itagain !

 

From Deezer page

 

Connection issues

If the Deezer web player says you have no internet connection, try these solutions below:

  • Restart your browser: Try quitting your browser application and restarting. Then, return to Deezer
  • Check for updates: Sometimes your browser may have missed an update. Try updating it to see if it makes a difference.

    Deezer is supported on the following browsers. Select a browser to see how to update it.

    Note: Only the latest two versions of each browser are supported

  • Clear your cache: Try clearing your browser cache.

    Tip: If you’re not sure how, just search for ‘how to clear my cache’, or take a look at one of these links for your web browser: Google ChromeMicrosoft EdgeFirefoxSafari

    Then log out and log back in again.

  • Reduce your open tabs: How many browser tabs do you have open? Depending on the power of your computer, sometimes lots of open tabs can affect Deezer’s performance.

 

whole article see in link below

https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Deezer-Web-App

 

If you’re having difficulties with the Deezer desktop app and this article doesn’t solve your problem, the best place to get help is through the Deezer support 

 

2 replies

Nina Nebo
Superuser
Forum|alt.badge.img+15
  • Superuser
  • Answer
  • September 18, 2025

 

 

Hi ​@Play itagain !

 

From Deezer page

 

Connection issues

If the Deezer web player says you have no internet connection, try these solutions below:

  • Restart your browser: Try quitting your browser application and restarting. Then, return to Deezer
  • Check for updates: Sometimes your browser may have missed an update. Try updating it to see if it makes a difference.

    Deezer is supported on the following browsers. Select a browser to see how to update it.

    Note: Only the latest two versions of each browser are supported

  • Clear your cache: Try clearing your browser cache.

    Tip: If you’re not sure how, just search for ‘how to clear my cache’, or take a look at one of these links for your web browser: Google ChromeMicrosoft EdgeFirefoxSafari

    Then log out and log back in again.

  • Reduce your open tabs: How many browser tabs do you have open? Depending on the power of your computer, sometimes lots of open tabs can affect Deezer’s performance.

 

whole article see in link below

https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Deezer-Web-App

 

If you’re having difficulties with the Deezer desktop app and this article doesn’t solve your problem, the best place to get help is through the Deezer support 

 


  • Author
  • One Hit Wonder
  • September 18, 2025

@Nina Nebo thank you. I will contact the support since it is a technical issue with the app I guess.