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Do you need help with Deezer on you iOS device? Ask your questions here!

  • 308 Topics
  • 1,366 Replies
309 Topics
D
Tiny Dancer
DavelienTiny Dancer
asked in iOS
Error - the page didn’t load

Hello, i can’t search for any song, album or author with Deezer due to an error : The page did not load, this content is currently unavailable due to a technical error or poor internet connection. It’s been over a week I have this issue I can however listen to my playlist even though not downloaded or access other contents such as explore for instance. i have tried with several WiFi or 5g connections, with any result Do you have any idea How to fix it? thx D.

163
CharlyMX
Deezer Legend
E
Runaway Baby
EliottRunaway Baby
asked in iOS
Playlist creation impossible in last version in no notch iPhone

On iPhone 8

193
Alfredo.Deezer
Community Manager
R
Runaway Baby
RockthorneRunaway Baby
asked in iOS
Search function on IOS (Specifically IPAD) not working properly

On my iPad. Since the new layout was introduced I have noticed that when you type an artists in the search bar sort of ‘freezes’ and will not let you retype to search again. Have to completely come out of the iPad and start agin. Assume this a bug that will hopefully be fixed soon.

276
Alfredo.Deezer
Community Manager
N
Tiny Dancer
Nazarii StrukTiny Dancer
asked in iOS
HiFi / FLAC

Hello! I’m using Deezer Premium in Ukraine (iPhone 14 Plus), but I don’t see the HiFi/FLAC audio quality option in settings, even when connected via Wi-Fi. Could you please help me enable it?

191
awesomemac
Deezer Legend
J
Runaway Baby
jukebox68Runaway Baby
asked in iOS
Deezer error: 2888299242

Hello,when playing a song from all my albums I get an unknown error after 2 or 3 titles:⬇️"Player notificationunknown errorDeezer: 2888299242"

355
Jaime.Deezer
Community Manager
J
Runaway Baby
jeremy.davies.180Runaway Baby
posted in iOS
Shuffle all favourites not working AGAIN on iOS and not on the PC app either!

Shuffle all favourites not working AGAIN on iOS and not on the PC app either! Anybody got any ideas?

81
Jaime.Deezer
Community Manager
D
Runaway Baby
DadoooorRunaway Baby
asked in iOS
Deezer volume goes to 50% when connected to car bluetooth

Hi, since few updates ago, when Deezer connects to my bluetooth car audio it automatically lowers the volume to 50%…no matter how I left it. It’s annoying Is this a bug or something to disable in the settings? Thanks.

16315
ben_r_
Tiny Dancer
H
Runaway Baby
hammersteve8Runaway Baby
asked in iOS
Connection to Sonos

My search function Deezer > Sonos stopped working. Deezer fails to connect to Sonos via the Sonos 'Add a service ' I've deleted Deezer and reinstalled to no avail. Just says Error connecting to app. Deezer works on my phone, Sonos works for radio etc. is it just me? Any others and advice, please .

222
H
Runaway Baby
D
Lover
Deano12345Lover
asked in iOS
Siri and Car Play Issues

I have been using Deezer with Car Play for a few years with zero issues until Monday. It seems after the latest Deezer App update, the issue now occurs. Whenever I interact with Siri, usually via her reading messages, the music playing in Deezer pauses but doesn’t restart automatically as it used to. Nothing else has changed in the iPhone set up or in the car. Waze and Google Maps still work fine and just lower the volume when announcing navigation messages and then raises it again when finished. Any ideas as to what’s happened and how to fix? Thanks

334
D
Lover
H
Runaway Baby
Hans.LesterhuisRunaway Baby
posted in iOS
Error: quota exceeded.

Can you explain way a “player notification” is shown with an error: quota exedeed! Deezer 6927602. I cannot use Deezer anymore and I have a premium account. Thanks for answering. JKL

865
Alfredo.Deezer
Community Manager
R
Runaway Baby
Rach32MMRunaway Baby
asked in iOS
can you make downloaded songs into ringtones on iOS

Can a downloaded song or songs be made into ringtones for iOS?

151
Nina Nebo
Deezer Legend
E
Runaway Baby
Evil RaccoonRunaway Baby
posted in iOS
Random volume increase to maximum

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack. 😭

97543
P
Tiny Dancer
L
Runaway Baby
lclymanRunaway Baby
asked in iOS
Desktop download links don't work

None of the desktop download links are working. The AI support response keeps sending me to the same download link that does not work...I just get page not found 404 errors...over and over again..

666
B
Tiny Dancer
J
Runaway Baby
Judd BonhamRunaway Baby
asked in iOS
No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or, you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phone

93216
D
Runaway Baby
S
Runaway Baby
starrynighteRunaway Baby
asked in iOS
issue with adding favorites to a playlist

why can’t I add the songs tagged as favorite to a new playlist? It keeps displaying an error that the songs have already been added. I used to be able to do this before. There are only 473 songs in my favorites list

1357
S
Runaway Baby
H
Runaway Baby
Hans.van.MaurikRunaway Baby
asked in iOS
In Offline Mode on Apple Watch only one song will be played instead of whole playlist

For a couple of days I have a problem with Deezer on my Apple Watch serie 7. In Offline mode when I choose a downloaded playlist only one song will be played instead of the whole playlist. Also on the icon for Pause/Play (the circle) you can’t see the time is left and that the song is playing. Manually you can go to the next song but this is not the intention when you have a workout. I uninstall / install the app on my watch but that doesn’t help. Has anyone an idea?

552
H
Runaway Baby
S
Runaway Baby
strahinjasRunaway Baby
asked in iOS
ios app not saving sound quality

I’m on ios 18.2.1 with Deezer premium and the app keeps reverting the audio quality to the preselected values when restarted. I tried reinstalling it but it didn’t help. No matter how many times I change the audio quality settings, if the app is closed, it goes back to standard quality for mobile data, high quality for wifi, and hifi for Google Cast. I’d like to add that I use Deezer on ipad os and over there the sound quality settings are working with no issues. The app version I’m on is 10.29.1 (10.29.1.1) and I haven’t exceeded the maximum number of devices.

541
G
Product Team
L
Runaway Baby
LCYCowboyRunaway Baby
posted in iOS
Can't play downloaded music when offline

Hi all, After several years of using Deezer, I am about to give it up and move to another platform. The issue with downloaded music has been going on for years, and recently on a long flight I reached breaking point. I have over 1600 tracks (saved as favourites) downloaded on my iPhone in high quality audio. I would have hoped that I could listen to these DOWNLOADED tracks whenever I want. This it the whole point of downloading them. But say you are on a plane, with no internet signal, you open Deezer, and the downloaded music has all disappeared, and magically reappears as soon as you land and once more have a signal. I think I’ve had enough. My daughter has the same problem, she only has limited data on her contract. She had a long road trip and decided to download lots of songs to her phone, only to find that unless she was connected to the internet (hard in the Scottish Highlands) she couldn’t listen to them. Is this issue every going to be resolved, or should I just give up and mo

53915
Leonídia.Deezer
Alien SuperStar
N
Tiny Dancer
NachoferTiny Dancer
asked in iOS
I can't play songs from My MP3 on playlists, (Error: MS0675)

When I'm listening to a playlist I can no longer play added tracks from My MP3s anymore. When I play those tracks on my cell phone, the error code it tells me is "Error: MS0675" The little I've tried on the computer hasn't given me any problems. I have a paid Deezer subscription and deleting the application or the cache has not worked.

110622
Leonídia.Deezer
Alien SuperStar
I
Runaway Baby
Infaite99Runaway Baby
asked in iOS
a bug in the iOS mobile app

Hi there! I noticed a bug in the mobile app: when you go to your favorite tracks and start scrolling, the top bar appears intermittently, and the scrolling smoothness is disrupted. The same issue occurs in other sections of the app — sometimes the top bar appears instead when swiping sideways to exit. Please look into optimizing this. Thank you! Deezer for iOS (10.28.0.4)

845
Leonídia.Deezer
Alien SuperStar
J
Runaway Baby
jimthecowRunaway Baby
asked in iOS
Moving tracks around in a playlist doesn’t save

In the iOS app, when I move one or more tracks in my Favourites playlist and press done, it doesn’t keep them. I tried going into my library through an internet browser and it seems like it’s like it’s supposed to be there, so it probably is an app issue.

202
J
Runaway Baby
D
Runaway Baby
Dylan SchroderRunaway Baby
asked in iOS
Deezer keeps on cutting out before a song is finisbed- What do I do?

Hi, Recently every time I click shuffle on a playlist or favourite tracks, the song will start playing, but after about 45 seconds Deezer completely crashes and the music stops playing. I then have to go back in to Deezer as if I had completely closed the app, and find my music again. It also loses any previous songs that i have played, meaning any lineup that I had is completely lost. It is very annoying, as I then can’t listen to music for more than a minute, and then I have to restart my music, just to do it again in a minute. I have tried restarting my phone, deleting the app, signing out and back in, but nothing works. If anyone has an idea of what to do, it will be gladly appreciated!

542
Leonídia.Deezer
Alien SuperStar
I
Runaway Baby
IamgrootRunaway Baby
posted in iOS
i can’t search songs in hebrew

Suddenly Deezer doesn’t find searches in hebrew. It gives only results in russian. Anyone knows how to fix that?

191
Jaime.Deezer
Community Manager
K
Runaway Baby
kayepixsRunaway Baby
asked in iOS
Artist upc

Deezer is asking me for upc code i dont know what that is or where to find it can somebody please help. Artist name is kaye

151
Nina Nebo
Deezer Legend
N
Tiny Dancer
nordenlight24Tiny Dancer
asked in iOS
Looking for downloaded FLAC files on my PC, no deezer-desktop folder to be found

I downloaded a few EPs from my PC Deezer app and the do appear as downloads thru the app but, as instructed I went to C:\Users\[Username]\AppData\Roaming\deezer-desktop\Cache and no such folder exists. Ideally, per my settings, the files should be in FLAC format. I write this in the case I can find this elusive “deezer-desktop” folder. Is is NOT in the path specified above. I have also tried the android app and again, no deezer folder. BUT I did see the files, but only in mp3 format. Also, if anyone is aware of a telephone support # I would be quite interested in that. ‘

1472
Z
Lover

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