iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 197 Topics
  • 843 Replies

197 Topics

A
Lover
awsteenohLover
asked in iOS

Shuffle and repeat issue in car

Just got Deezer a few days ago. I’ve been testing it out and it’s been great aside from a few quirks. One of which is when connected to my car via bluetooth, the app will automatically go on repeat and when I try to turn off repeat it glitches and puts on shuffle and repeat. Wondering if this is a known issue with a workaround because I couldn’t figure out how to get it to normal play mode consistently. Pressing the repeat icon should definitely not alter the shuffle mode state. iPhone 13 mini running newest Deezer on iOS 15.7.1 via Bluetooth in a 2017 Jetta SE

13
Leonídia.Deezer
Community Manager
4 months ago
N
Tiny Dancer
NivinTiny Dancer
posted in iOS

the app plays by itself on iphone

Well, the app started playing by itself even when the app was off. And when I play some music it switches to another song. No other connected devices … please advise! 

1
Leonídia.Deezer
Community Manager
4 months ago
E
Runaway Baby
Elizabeth WaldetoftRunaway Baby
asked in iOS

Deezer discographies

Almost all artist discographies are looking weird to me no albums almost shows up and I don’t know what to do

4
Leonídia.Deezer
Community Manager
4 months ago
Nathan_0801180425
Runaway Baby
Nathan_0801180425Runaway Baby
asked in iOS

Most albums not showing in discography section in IOS app

It appears to only display the more albums section for most artists and not the main discography.

1
Leonídia.Deezer
Community Manager
4 months ago
G
Tiny Dancer
Gian79Tiny Dancer
asked in iOS

Deezer on lock screen iphone

Deezer not showing on Lock Screen IPhone 14 Pro running iOS 16.5.1! Can someone help?

1
V
Tiny Dancer
4 months ago
T
Runaway Baby
tabbyspideyRunaway Baby
asked in iOS

Deezer through Audiopro

Hi, I use Audiopro speakers and stream using Deezer. I recently added Audiopro Link 2 to my multi room system. When I choose Deezer from my Link 2, I am being asked to log in to Deezer. When I do, although the email and password are correct. I get an error that says ‘invalid key.’ Would anyone have an idea as to why this happens?

1
Leonídia.Deezer
Community Manager
4 months ago
A
Lover
awsteenohLover
asked in iOS

Listen next on iOS?

I have a “listen next” option when on desktop (great feature!) but not on iOS. Is that just not an option on mobile for some reason?

4
A
Lover
5 months ago
J
Runaway Baby
j.baudouxRunaway Baby
posted in iOS

Flow repeats tracks

Hi. Have this trouble while listening to a flow - somehow randomly it can repeat 2-4 tracks in a quite short queue. Is this a bug or something? 

7
Leonídia.Deezer
Community Manager
5 months ago
C
Tiny Dancer
Charlie MikeTiny Dancer
posted in iOS

Connect a bleutooth speaker on Imac to listen Deezer ?

Hi,I connected my bluetooth speaker (on Imac) but can’t listen to Deezer on it ? Any advice ?Thank you in advanceHappy Sunday

1
GropplerZorn
Deezer Legend
5 months ago
A
Runaway Baby
Abri KritzingerRunaway Baby
asked in iOS

King Julian - I like to move it

Until a couple of weeks ago the song “I like to move it” from the Madagscar movie, with King Julian as the artist worked fine, but then it changed to some other oriental instrumental composition. The thumbnail still show the character from the movie. Am I the only one having this problem? How is it possible? PS: don’t judge on the my song choices, I have a 2 year old son and 5 year old daughter.

3
A
Runaway Baby
5 months ago
A
Runaway Baby
Alan.FerrariRunaway Baby
asked in iOS

No license for deezer

My Jaguar ipace is telling me I can’t listen to deezer on my online media settings as before owning to Deezer content being insecure and unsafe  why ,!!!!

1
Leonídia.Deezer
Community Manager
5 months ago
T
Tiny Dancer
Taku TK NyamukapaTiny Dancer
asked in iOS

payment

I want to change my credit card for my payments 

1
GropplerZorn
Deezer Legend
5 months ago
B
Runaway Baby
B3nraminRunaway Baby
asked in iOS

Flow et répétition de chansons

Bonjour, Depuis quelques semaines, j’ai remarqué un “nouveau” comportement, complètement buggé, de Flow.J’écoute la chanson “A” , ça passe à la chanson “B”, je passe “B” pour la chanson suivante et là c’est “A” qui revient… Si ça ne s’était produit qu’une fois je dirais “Bon OK, ça a buggé, c’est pas grave” sauf que ce comportement de Flow se reproduit encore et encore de façon aléatoire, tous les jours...Parfois c’est toutes les 5 chansons, parfois plus… J’avais récemment vidé le cache pour éviter trop de répétitions mais au final j’en ai encore plus…Il arrive aussi que d’un jour sur l’autre flow me propose EXACTEMENT la même playlist que la veille… c’est juste aberrant….Je me dit qu’avec 200+ coups de coeurs, 12 playlists persos, 58 albums et 25 artistes… ça pourrait me proposer quand même un peu plus de “choix” que très, très (très) souvent les mêmes chansons voire les mêmes playlists encore et encore…

1
B
Runaway Baby
5 months ago
DarthZilla
Runaway Baby
DarthZillaRunaway Baby
asked in iOS

Unable to play selected music. Connection with Deezer was lost?

What is the story with this…  I can’t find an answer anywhere out there about possible causes and solutions.

8
DarthZilla
Runaway Baby
5 months ago
W
Runaway Baby
wreckitroccoRunaway Baby
asked in iOS

Every playlist contains excluded artists and songs

This feature does not work. At all. I have clicked “Don’t Recommend This Artist” 200 times (200 artists that I greatly despise) and I have clicked “Don’t Recommend This Track” on almost 400 songs. It does not work; over 200 artists I HATE and every single track I have excluded are still littering every.single.playlist. I hate pop music and I clicked “dont recommend this artist” on over 200 pop artists. When I login, every single “playlists you’ll love” is comprised of only pop music and pop artists - “tiktok hits, pop rewind, 10’s pop rock, women of pop, lucky girl pop, sad pop, pop lust, soft pop”.I listen to metal, punk, alternative rock, and house music with no words. What is going on? I contacted support and have received no response so I am posting here in hopes of getting help. I am not paying for a subscription that shoves pop music into my face despite me clicking “do not recommend” on 200 artists that I despise. I have tried logging out, deleting the app, checking on my macboo

6
Yula
Community Manager
5 months ago
K
Tiny Dancer
KakowakTiny Dancer
asked in iOS

Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

31
N
Tiny Dancer
6 months ago
R
Runaway Baby
robert123Runaway Baby
asked in iOS

Ad causing problem iPad Stage Manager

I’ve been using Deezer on my ipad for 2 years without a problem until now: A new ad by Deezer (AnimeVerse) launches in full screen mode on my connected screen when the main Deezer window is on my ipad. It is impossible to click on the ad, it completely blocks the screen and stops me working. When I close Deezer the Stage Manager configuration is then changed. To get it back to how it was I must mirror the screens in display settings, then un-select mirror to re-initiate Stage Manager. It appears that the developer of this Deezer Ad did not think of the new iPad Stage Manager or that someone might use Deezer on their ipad while they are working on a connected screen. Its an extremely annoying problem, Deezer: please help! 

3
L
Tiny Dancer
6 months ago
N
Runaway Baby
NikicaRunaway Baby
asked in iOS

CarPlay Deezer/Waze bugs

I use Deezer with CarPlay 4 years.  1. For some reason when I hang up a call, music does not continue every time.2. If I connect Deezer with Waze and CarPlay, almost every time after my ride when I disconnect USB cable from my iPhone13mini, I can’t pause music on Deezer! If I try it still continue to play (it’s just jump back to play). I can pause only if I disconnect Deezer from Waze, so the blue screen disappears from Deezer. This issues are not new. I tried everything last 4 years but nothing helped. Maybe someone here knows more?

2
N
Runaway Baby
6 months ago
F
Runaway Baby
Firecodeny531Runaway Baby
asked in iOS

Sonos troubleshooting

Just signed up today and having major issues using Deezer with my Sonos system.  Songs stop playing, they dont play on my entire group (get unable to connect try later or the message unstable network). Have no issues using my other music services. Any advise! Thanks

2
F
Runaway Baby
6 months ago
R
Runaway Baby
RikucRunaway Baby
asked in iOS

playlist order has reversed after upgrading to Deezer HiFi

I have a ‘Favourite’ playlist to which I add songs that I want to listen to when not listening to albums. Recently I reloaded to app to get HiFi quality and my list order had reversed. I used to have it so that the latest song was on top and I could listen to all my songs starting with the latest. Since reloading the app the song on top is the oldest and I need to now scroll through hundreds of songs to get the latest sing which obviously is the one I want to play the most. Can the list be revered? 

15
N
Tiny Dancer
6 months ago
T
Tiny Dancer
Teddy564Tiny Dancer
posted in iOS

can’t see the next song on playlist

I can’t see the next song on my playlist but I’d like to see the entire playlist how can I? 

1
Yula
Community Manager
6 months ago
F
Runaway Baby
Flo SamudioRunaway Baby
asked in iOS

refund

I need a refund because your charged me twice for my subscription 

1
awesomemac
Lover
6 months ago
M
Tiny Dancer
Marcelo BlumTiny Dancer
asked in iOS

Most of my downloaded songs desapear when internet is not avalilable like in flights

Most of my downloaded songs desapear when internet is not avalilable like in flights. it has never hapenned in many years using Deezer. Putting in offline mode didnt work. I have a family subscription and my songs are saved in HIFI quality. 

1
Yula
Community Manager
7 months ago
J
Runaway Baby
Judd BonhamRunaway Baby
asked in iOS

No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

15
B
Tiny Dancer
7 months ago
G
Runaway Baby
Gretsch AbelRunaway Baby
asked in iOS

can’t download anymore even after having deletelld numerous albums and clearing cache

Even after having deleted numerous albums and clearing cache, the amount of albums keeps at 2000. 

1
GropplerZorn
Deezer Legend
7 months ago
TERMS OF USE DEEZER COMMUNITY SITE