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Do you need help with Deezer on you iOS device? Ask your questions here!

  • 315 Topics
  • 1,421 Replies
316 Topics
A
Runaway Baby
AdriankaRunaway Baby
asked in iOS
deezer famili doesn’t work with homepod mini

I have an account in deezer family which I am not the administrator of. I have a separate account connected to the deezer family service. siri homepad mini only connects to the deezer administrator account. what to do?

151
Nina Nebo
Deezer Legend
D
Runaway Baby
davidh7471Runaway Baby
asked in iOS
New iphone hasn't synced my Deezer downloads

I have a new iPhone. I synced from my previous phone with no problem - except all my Deezer downloads - playlists and albums - are no longer downloaded. Is there a quick fix? Thanks David

462
D
Runaway Baby
N
Tiny Dancer
NevdbestTiny Dancer
asked in iOS
deezer black screen on mac

i have updated my Mac to Sonoma 14.4 and my deezer remix screen is just black any ideas why? i have tried downloading fresh copy to deezer Deezloader_Remix_MacOS-4.3.0.dmg and i get the same results

1424
Jaime.Deezer
Community Manager
T
Runaway Baby
tomllrRunaway Baby
asked in iOS
home page not loading

Hi, I recently downloaded deezer and was pretty happy but the home page is not loading for me at all anymore. It says i’m not connected to the internet but i clearly am, since the explore page works fine and downloads go through seamlessly. I also tried deleting, reinstalling, restarting my phone, pretty much everything and it doesn’t go away. I’m on a iphone 14 pro max. Any help is much appreciated <3

241
Nina Nebo
Deezer Legend
N
Runaway Baby
NusseltRunaway Baby
asked in iOS
Deezer x Sonos

Hi, I recently cancelled my Spotify account and signed on to a Deezer Premium account due to their respective stances on AI generated contents. However, not being able to cast to Sonos, or not being able to play on Sonos whatsoever (due to known issues to Sonos with Deezer as added service) it will be difficult to keep using the service.

13918
j-e
Tiny Dancer
P
Runaway Baby
Paul W FranklinRunaway Baby
asked in iOS
Chromecast always Disconnecting

Hi, When playing Deezer via chromecast from my ipad or iPhone, it stops and disconnects all the time. (Seems to do so more if i shut the screen of switch apps.) Doesn’t do so when i play from my imac via a browser. Very frustrating. I’ve got the most recent versions of the app. Any ideas? Thanks.

441
awesomemac
Deezer Legend
F
Tiny Dancer
FriendlyfireTiny Dancer
asked in iOS
thousands of "favourite" tracks appeared in one day

My liked tracks have gone on the 02/08/24 from about 2,200 to over 5,000 tracks. All of these 2,800 new “favourite” songs show that they have been "liked" on the 02/08/24, if I scroll past these songs I finally find the songs that I have actually liked over the years. This issue is on all apps: Mac, IOS, or the web broswer. This is extremely distressing! help!

271
Jaime.Deezer
Community Manager
E
Runaway Baby
estcRunaway Baby
asked in iOS
iOS App doesn't play/move to next song when listening to songs on any playlist

I have a continual problem when using the Deezer app on my iPhone. When I am listening to any playlist via the app the playback doesn’t move onto the next song after the current one finishes. So I have to manually move to the next song. And this happens with each song. This happens only on playlists (either my own or Deezer curated ones), playing albums is totally fine and works as you’d expect. I don’t get this issues when listening to Deezer playlists via Sonos so it appears to be a problem with the iOS app itself.

522
E
Runaway Baby
B
Tiny Dancer
BiAntonellaTiny Dancer
posted in iOS
paguei a assinatura, o pagamento foi realizado tenho o recibo

Meu pagamento foi realizado, está no próprio aplicativo em “gerenciar conta” ele foi debitado no dia 11/07/24, e hoje dia 25/07/24 não consigo acessar as modalidades que foi prometida ao virar assinante do “Deezer family”

121
Leonídia.Deezer
Alien SuperStar
Z
Lover
ZaznetkhersonLover
posted in iOS
[issue] Random music stops and App close at Apple Watch SE

When listening pre-downloaded music at apple watch se (68 item in playlist) sometimes app random stop playing or crashed

274
Z
Lover
L
Runaway Baby
LeelooRunaway Baby
posted in iOS
bug with in progress

There is one specific podcast i cannot play once its in my progress. Who can help? i tried with other podcast and its only doing it for one specific Podcast title… on all episodes.

141
awesomemac
Deezer Legend
awesomemac
Deezer Legend
awesomemacDeezer Legend
asked in iOS
Carplay black screen

Hi, I’m using the most recent update of Deezer, but somehow I can’t use Deezer. When starting Deezer everything works fine, but when using it again during driving (or standing still) every option can’t be used. Home, Favorites, Podcast or Liveradio, it doesn’t work. The only thing that still works is the button on the far right. Does anyone also has this issue with their iPhone, Deezer and Carplay?

11510
awesomemac
Deezer Legend
M
Runaway Baby
mikob7777Runaway Baby
asked in iOS
Deezer not loading in apple carplay

Hi all, Deezer has stopped working in my Apple CarPlay, it has worked perfectly for the last two years with no problems whatsover, now, when I open CarPlay it just says ‘loading’ and Deezer never appears, All other apps in CarPlay still work as they should. I’ve tried the usual delete / re-install Deezer, clear cache etc, unfortunately, this has not solved the issue? Anyone any ideas how I can fix this? My iPhone is fully up to date with iOS 17.5.1. Any help / advice will be really appreciated- thank you X

2839
M
Tiny Dancer
C
Lover
camcamLover
asked in iOS
Your Month in Music

Any ideas why Your month in music is only received for some users and not all users? I heard Deezer is doing away with it? I haven’t seen mine since March.

1764
Leonídia.Deezer
Alien SuperStar
P
Runaway Baby
Polo56Runaway Baby
asked in iOS
Retrouver ma musique

Sur l'écran d'accueil, appuyez quelques instants sur l'icône Deezer jusqu'à ce qu'elle se mette à trembler Pour supprimer l'application, appuyez sur le symbole X situé sur l'icône Ouvrez l'App Store puis recherchez et réinstallez l'application Deezer Je l’ai fait et je n’ai plus de musique!!

161
Nina Nebo
Deezer Legend
R
Tiny Dancer
Roy SabahTiny Dancer
posted in iOS
apple watch music

I have an Apple Watch Ultra with cellular network. For some reason, when I'm not near the phone, I can't listen to Buffalo or through the Internet, but only lists that I downloaded in advance. How do I solve this problem?

733
Leonídia.Deezer
Alien SuperStar
N
Runaway Baby
nvnvnvnvRunaway Baby
asked in iOS
songs cutting off

i’ve only recently encountered this problem. all of my favorite tracks will only play a snippet of around 20-30 seconds or even shorter. songs that i don’t have liked are playing normally until the end, but the songs from my favorites will cut off. i’ve updated the app and it’s still the same, what should i do? also recently all of my favorite tracks were deleted for some reason. luckily i had downloaded them all previously,so it wasn’t too much of a problem, but i was just wondering why that is. pls helpp :(

613
awesomemac
Deezer Legend
C
Lover
camcamLover
asked in iOS
suggested songs

I noticed when playing a song like a single track from and artist and after the song is over Deezer doesn’t keep playing suggested songs like Spotify or Apple Music does.

10113
awesomemac
Deezer Legend
T
Runaway Baby
TleeRunaway Baby
asked in iOS
full songs wont play

I'm on an iPhone 12, just updated the app a few minutes ago. Songs start playing and show the full length but then as soon as audio is heard the track length adjusts to a sample of under 30 seconds. if I use flow this doesn't happen, it only happens when I try to manually play a specific song. It still says I have a premium subscription both under the app, and in Apple’s App Store.

1296
awesomemac
Deezer Legend
O
Runaway Baby
OfflinerRunaway Baby
asked in iOS
Carplay

Hello, since the last update I have black screen on carplay. My car is toyota camry. thanks

20121
Leonídia.Deezer
Alien SuperStar
L
Runaway Baby
lr07Runaway Baby
asked in iOS
podcast not updating

Hi there, one of the podcasts I listen to isn’t updating with the latest episodes - staying relevant.

10111
L
Runaway Baby
D
Runaway Baby
D BRunaway Baby
asked in iOS
Error: requested content is not loading/fail to load content NE0600 and NE0610

iOS app 10.14.1.1 and Firefox or Brave on windows 10, all content selected receives this error. (iOS gets NE0600 and web browsers get NE0610) Have done all the known fix items like reloading app, logging off and on, clearing cache and the sort…

1592
Leonídia.Deezer
Alien SuperStar
Z
Tiny Dancer
ZxverOwnerTiny Dancer
asked in iOS
Why doesn't deezer work on my iPhone 4 with iOS 6?

I got it like 2 days before yesterday and it just stopped working, I cannot listen to music. Please help as soon as possible.

1253
bluezzbastardzz
Deezer Legend
D
Tiny Dancer
divya ganesanTiny Dancer
asked in iOS
Require API Auth

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth. I have tried reinstalling deezer but still getting the same message. I am using an android phone. Could you please help. Thanks Divya

1111437
Jaime.Deezer
Community Manager
E
Runaway Baby
Evann ValleeRunaway Baby
asked in iOS
changement d’email

Bonjour , je me suis tromper de mail , j’ai mis ne pas afficher mon e-mail en me connectant avec apple

201
Nina Nebo
Deezer Legend

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