iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 122 Topics
  • 580 Replies

122 Topics

E
ErualGroupie
asked in iOS

Bug

Hi everyoneMy deezer app is closing on its own when I am listening to music.. I tried re-download the app, update it, turning my phone off but nothing works since then. Could you help me ? Did some of you had this kind of issue ?Thanks a mil,Laure   

3
Yula
Community Manager
5 months ago
T
tony.panettaNew member
posted in iOS

flow on apple watch

Hello, I’ve an Apple Watch 7 cellular. I can’t hear from the watch the flow, but only playlist download before. I’d like to Listening  flow on my Apple watch and leave  my iPhone at home, and bring to me only the Apple Watch  and listening flow music o find something streaming song  ‘couse  my Watch is cellular. Why can’t work tris feature?

2
G
5 months ago
F
François IsabelleGroupie
asked in iOS

deezer app crashes randomly on iphone 12

The app Deezer on my iPhone 12 crashes randomly  after one song or a few seconds in. I have the 16.0.2 ios version and the most recent version of the app. Is there any way the app is gonna start working correctly again?

1
Freezer
5 months ago
L
Laura KollárováNew member
asked in iOS

turn off the application while listening to music

Hello! I have a problem with the Deezer app for the last week. When I listen to music, the whole application shuts down at any time. It doesn't matter if I have airpods or not. I have no problem with anything else. I have already updated the application 2 times. What should I do to make it stop?Have a great day and thank you!

1
Freezer
5 months ago
R
repepoGroupie
posted in iOS

Can't stream on iphone

Hi!I can’t stream music on my son’s iphone. Tracks appear greyed out. I have a family plan and all the other devices work properly (another iphone, an ipad and a laptop). I can stream podcasts though. I have tried everything: logging out and back, reinstalling the app, power cycle the phone, etc. I see some other people have experienced this same issue.Please help, thanx in advance!

5
Freezer
5 months ago
A
Aero.ScottyOne hit wonder
posted in iOS

Error: Failed to play.

I keep getting a Error: Failed to play. The requested content is not loading. (Error: NE0610). I cannot listen to any song. This error happens on both my android and iOS devices. This is NOT a payment issue, because my credit card was already charged for the month of October 2022. Deezer does work on my Windows 10 desktop computer, but as I said it does not work on my mobile devices. I’d rather it work on my mobile devices, because I can’t pick up my computer and put it in my pocket and walk around with it. I’ve tried every fix I’ve seen listed in these forums and none of them work. I’ve un-installed and reinstalled exactly how instructed. I’ve reconnected to my Wi-Fi. I’ve restarted my devices. I’ve logged out and logged back in. Nothing helps. I’ve even expanded the Smart Cache to no avail. As I said, this isn’t limited to just 1 device. It happens on 2 different devices with 2 different software. I prefer to listen to Deezer on my iOS device (which is up to date with the latest soft

3
Jaime.
Community Manager
5 months ago
O
Olivier PovelRoadie
asked in iOS

When direct streaming iwatch?

I see numerous questions relating to direct streaming by the iwatch via WiFi or cellular. I am not interested in downloading (this is 2022 not ipod age). A feature Spotify does have!!! Your answer is always NO we don't have this. That is not my question. My question is WHEN will you have this?  Else I am back to Spotify.

1
Alfredo.
Moderator
5 months ago
M
Martin IvandićRoadie
posted in iOS

Siri on iOS 16

After iOS 16 update, Siri is getting worse and worse , before she was able to play playlist on Deezer now , she isn’t, also there is no more question after after saying play music, which music player should I use overall everything is just worse and worse  I don’t know if this is a Apple thing or Deezer, but it is very annoying 

2
M
6 months ago
A
A Zephyr SunriseGroupie
asked in iOS

Notifications

Just wondering if anyone else is having issues with the iOS app? Is this happening on Android too? I’ve been missing releases and finding out by YouTube days or weeks later. Not sure why. My Push Notifications option is enabled and I’ve received some in the past, plus opening the app I do see the Bell  having the red notification alert on it. But not every artist/band I’m subbed to is popping up? Any help or advice is appreciated.

1
Yula
Community Manager
6 months ago
S
SpektakelGroupie
asked in iOS

Chromecast streaming no longer works on Macbook

Until recently I could cast Deezer from a macbook (webversion) and an Iphone SE (app and web) to to a Cambridgde CXN Streamer. The IOS app for the macbook only worked via Airplay. For some reason I can still see the chromecast icon on my macbook, but when I click on it, nothing happens. Does anybody have a clue what could be the reason?    

3
Jaime.
Community Manager
6 months ago
G
gianpaolo tessariGroupie
asked in iOS

on ios 16 deeezeer app (music playing) is interrupted opening photos and almos all web site

The app is not protected like in Ios 15…. The music playing stop even if you open a photo…

8
dee_dirk
Deezer Legend
6 months ago
R
RikucGroupie
posted in iOS

playlist order has reversed after upgrading to Deezer HiFi

I have a ‘Favourite’ playlist to which I add songs that I want to listen to when not listening to albums. Recently I reloaded to app to get HiFi quality and my list order had reversed. I used to have it so that the latest song was on top and I could listen to all my songs starting with the latest. Since reloading the app the song on top is the oldest and I need to now scroll through hundreds of songs to get the latest sing which obviously is the one I want to play the most. Can the list be revered? 

14
B
6 months ago
A
Angus DuncanNew member
posted in iOS

Deletion of devices

When I cast from Deezer the Bose devices are incorrect, how do I delete, are these on Deezer, Google cast or Bose?

1
Yula
Community Manager
6 months ago
E
EverRedGroupie
asked in iOS

Deezer adds tracks to my Favorites

On my iphone 11, when I play Favorites with the download button on, about a quarter to a third of the tracks played are not in my Favorites and Deezer is trying to download songs.Does anyone know how to fix this?Many thanks

8
B
6 months ago
G
Glend2Groupie
asked in iOS

mobile app stops

I’m using iOs on an Xs, system version 15.6.1The app stops playing when the screen turns dark. I removed the app and reinstalled it. The problem was gone for a few days but now recurrs. 

2
G
6 months ago
J
jrm123Groupie
posted in iOS

B&0 app says songs from deezer are not available

MY b&O app does not play songs from my deezer account, I have tried to log out and in but this did not work

3
Yula
Community Manager
7 months ago
T
Tal.StanekGroupie
posted in iOS

Same playlist takes over all the time

Hi On my iphone, I play different playlists, but one of them always takes over.What can  I do d ?

3
Yula
Community Manager
7 months ago
F
flightwatchGroupie
asked in iOS

USB in-car conection issue

In-car screen no longer displays album art work since last Deezer update.  Please can you investigate if the last software update has corrupted the album art work transfer from my iPhone 8SE 2020 to the in car entertainment on a Peugeot 108.  This is a USB connection that has worked since I purchased the car 18 months ago. The failure coincided with your last update but not the IOS update that occurred weeks before.  

4
Yula
Community Manager
7 months ago
C
carloom
asked in iOS

Error with the app: downloaded music gone after update

Hi there, Since the last update of my iOS App, all my downloaded music and playlists have been deleted. But still have it in my flow.... I tried to delete the app and install it again but still the same... Anyone having same troubles ?

3
dee_dirk
Deezer Legend
7 months ago
S
SusanKGroupie
asked in iOS

where is the repeat button iPhone ios 15.6

Repeat button replaced by sound quality button. Where is repeat now? Also Flow seems to play the same playlist over and over rather than an infinite mix.. I miss repeat! 

1
S
7 months ago
S
sparky16Roadie
asked in iOS

SOUND

HI , I am  having problems with the sound , it seems to be kind of wavey  and keeps going up and down during tracks playing , my internet connection is good , so it’s not that , is there anything I can do  to improve this please as it’s very annoying .Thanks.

1
Alfredo.
Moderator
7 months ago
G
Gianluca Marinelli94New member
asked in iOS

problema con il rinnovo

Ho rinnovato l’abbonamento in ritardo per mancanza di soldi nella carta , ho rinnovato dopo che mi è stato sospeso l’account premium e adesso sono 10 giorni e non mi riparte come mai ???

1
Alfredo.
Moderator
7 months ago
M
MPO33Groupie
asked in iOS

Error: deezer in listening mode on another device

I am getting the error that others experienced.  Says Deezer is in listening mode on another device.  It is not.  My iPhone 12 (iOS versions 15.6.1) is the only linked device in the list.  I have just changed my password and got the error again.    

1
Alfredo.
Moderator
7 months ago
Y
ysppGroupie
asked in iOS

cant enter in my account

Hello, I moved from Russia to USA, in russia my account didn’t worked as planned, but now in Miami I can’t log in into my account, what can I do with it?when I enter as a yspp, it calls error It look like I was banned

2
Y
7 months ago
J
Jalexa4Groupie
asked in iOS

Bluetooth earphones not playing music via my Apple Watch 7

Hi Deezer,I recently subscribed to Dexter Premium with the intention of playing my music/streaming when I go jogging without my phone. However I’m frustrated thata) Deezer DOES NOT stream via cellular connection only wifi Does not play music via any Bluetooth earphones (I’ve tried 3 different types) When music does play via wifi only it plays ONLY on my iPhone 12, which defeats the whole purpose!Im using an Apple Watch 7 SE with cellular plan.please clarify what’s happening? I have done most things like deleting Dezzer App from my phone and watch and then reinstalling it.

2
J
7 months ago
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