iOS

Hello! I’m using Deezer Premium in Ukraine (iPhone 14 Plus), but I don’t see the HiFi/FLAC audio quality option in settings, even when connected via Wi-Fi. Could you please help me enable it?

Hello,when playing a song from all my albums I get an unknown error after 2 or 3 titles:⬇️"Player notificationunknown errorDeezer: 2888299242"  

Shuffle all favourites not working AGAIN on iOS and not on the PC app either! Anybody got any ideas?

My search function Deezer > Sonos stopped working. Deezer fails to connect to Sonos via the Sonos 'Add a service ' I've deleted Deezer and reinstalled to no avail. Just says Error connecting to app. Deezer works on my phone, Sonos works for radio etc. is it just me? Any others and advice, please . 

I have been using Deezer with Car Play for a few years with zero issues until Monday. It seems after the latest Deezer App update, the issue now occurs.Whenever I interact with Siri, usually via her reading messages, the music playing in Deezer pauses but doesn’t restart automatically as it used to.Nothing else has changed in the iPhone set up or in the car.Waze and Google Maps still work fine and just lower the volume when announcing navigation messages and then raises it again when finished.Any ideas as to what’s happened and how to fix?Thanks

Can you explain way a “player notification” is shown with an error: quota exedeed! Deezer 6927602.I cannot use Deezer anymore and I have a premium account. Thanks for answering. JKL

Can a downloaded song or songs be made into ringtones for iOS?

None of the desktop download links are working. The AI support response keeps sending me to the same download link that does not work...I just get page not found 404 errors...over and over again..

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

why can’t I add the songs tagged as favorite to a new playlist? It keeps displaying an error that the songs have already been added. I used to be able to do this before. There are only 473 songs in my favorites list 

I’m on ios 18.2.1 with Deezer premium and the app keeps reverting the audio quality to the preselected values when restarted. I tried reinstalling it but it didn’t help. No matter how many times I change the audio quality settings, if the app is closed, it goes back to standard quality for mobile data, high quality for wifi, and hifi for Google Cast. I’d like to add that I use Deezer on ipad os and over there the sound quality settings are working with no issues.The app version I’m on is 10.29.1 (10.29.1.1) and I haven’t exceeded the maximum number of devices. 

When I'm listening to a playlist I can no longer play added tracks from My MP3s anymore.When I play those tracks on my cell phone, the error code it tells me is "Error: MS0675"The little I've tried on the computer hasn't given me any problems.I have a paid Deezer subscription and deleting the application or the cache has not worked.

Hi there! I noticed a bug in the mobile app: when you go to your favorite tracks and start scrolling, the top bar appears intermittently, and the scrolling smoothness is disrupted. The same issue occurs in other sections of the app — sometimes the top bar appears instead when swiping sideways to exit. Please look into optimizing this. Thank you! Deezer for iOS (10.28.0.4)  

In the iOS app, when I move one or more tracks in my Favourites playlist and press done, it doesn’t keep them. I tried going into my library through an internet browser and it seems like it’s like it’s supposed to be there, so it probably is an app issue.

Suddenly Deezer doesn’t find searches in hebrew. It gives only results in russian. Anyone knows how to fix that? 

Deezer is asking me for upc code i dont know what that is or where to find it can somebody please help. Artist name is kaye

I downloaded a few EPs from my PC Deezer app and the do appear as downloads thru the app but, as instructed I went to C:\Users\[Username]\AppData\Roaming\deezer-desktop\Cache and no such folder exists. Ideally, per my settings, the files should be in FLAC format. I write this in the case I can find this elusive “deezer-desktop” folder.  Is is NOT in the path specified above.  I have also tried the android app and again, no deezer folder. BUT I did see the files, but only in mp3 format. Also, if anyone is aware of a telephone support # I would be quite interested in that.‘

Recently I bought an Apple Watch series 10 and when I want to go to my favourite playlist it crashes. Even when I want to go to downloads, it crashes. Has Anyone got the same problem? And how do I fix this?

Hi,Does anybody use Deezer on iOs and have some playback issues. Sometimes when my music is playing it randomly pauses without any input from me. I am not accidentally clicking the pause button on the home screen.

Hi. Can you fix a fault on the Deezer app for IOS?I upgraded my phone to iPhone 16 pro max and the music cover art is not showing. I never had this issue not even once on my Samsung Galaxy S22 Ultra.Please fix this otherwise I have to change my DSP Spotify or Apple Music. Thanks

Hi,Over the past couple of weeks I've noticed that whenever I open another app (e.g. WhatsApp) or when my phone screen turns off due to inactivity the Deezer app closes and I have to reopen the app from scratch. This never used to happen in the past. Whatever updates you have done please undo it as this is highly impractical and extremely annoying, so much so that if it cannot be fixed I'll have no choice but to find another music app. I have tried clearing cache and restarting my phone, it didn't fix the problem. I'm using an iPhone XR, fully updated with latest available software.

I want to use an old iPhone as a ‘streamer’ and control it via Deezer connect with another iPhone . However, Connect only seems to work IPad to IPhone or vice versa. Is iPhone to iPhone not an option?  Do the 2 devices need to be different? 

I was in a rush to the airport and wanted to listen to some music. Deezer showed me my "Top 2024" artists/tracks etc, which I closed, thinking I could view them later. However, now I can’t find them anywhere in the app or on the website.I usually save my yearly top songs as a playlist, so it would be sad to miss out on this year's tracklist

I’ve been trying to watch my Deezer year. Both on my phone (iOS) and my laptop (macOS), the “video” stops at the same moment, when the extract from the first song I listened to this year stops. I’ve tried closing the app then reopening it, choosing the roast over the nice things, to no avail. I’ve been able to find my Top 50 but I would like my stats. Help, please?

One week ago the app started crashing after about 1 minute into the song. Closing it and reopening it does not solve the problem. Never happened before, now it happens 90% of the time. I’m on ios 18.1 deezer 10.24.0.2