Android

Hi,I was wondering if anyone also has this on their Android phone or tablet?If I go to the artists page (favorites) the page looks wrong. Some artists aren’t showing any picture and there is also something else.On iOS and on the browser also the same artists aren’t showing their picture.I already cleared the cache→ didn’t helpI already deleted and reinstalled Deezer→ didn’t helpI installed Deezer on a different device→ didn’t helpLast thing I’m going to try later this week is installing the beta.Android 13 with Deezer 8.0.1.32 

hi, i keep having an issue with album display on my Samsung tablet ever since the redesign update - i have tried both restarting device and app uninstall/reinstall but it keeps happening in flow and in playlists, it will get stuck inbetween albums like below, or sometimes even display the art for an entirely different track further down in a playlist (second image). i noticed as well sometimes the artist/album text will be cut off which you can also see in the image below. idk if anyone else is having this same issue but it’s a bit messy to look at like this 😭edited to add: sometimes going into the playlist and returning will put the art back into centre focus but not always (and sometimes trying this just...changes the track when thats not what i wanted to do 😅)

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Hello,I want to report 3 issues that appeared in the latest updates. They are extremely annoying.1. My favorite playlist is in my downloads. But whenever I am in the offline mode. It never loads. And asks me to exit the offline mode. his was not the case before.2. I had a broken song, but the repair function was removed.3. (Screenshots attached) I sort my favorite playlist by artist. And when I click on the song, and expect to listen to my favorite songs by the artist and I don't get that. The playlist is in "I don't know what" order altho the shuffle button is off. And that was not the case before.Best regards,Kida

Prezada equipe do Deezer, Gostaria de relatar um erro que tenho observado no aplicativo Deezer para Android. Ao reproduzir músicas que possuem mais de um artista, apenas o artista principal está sendo creditado, enquanto o aplicativo para iPhone e outras plataformas de streaming exibem corretamente todos os artistas envolvidos. Para facilitar a compreensão, anexei imagens comparativas do aplicativo do Spotify (que mostra corretamente todos os artistas) e do aplicativo Deezer para Android (que apresenta o problema mencionado). Espero que a equipe possa analisar e corrigir esse inconveniente, proporcionando uma experiência mais consistente para os usuários de Android. Agradeço pela atenção e aguardo ansiosamente por uma solução. Atenciosamente,Lucas Cavalheiro Soares 

Since the redesign, every time I navigate within the all all UI-Elements briefly “blink”/”flash” and become black.worst offender is the small mini player, which actually animates (!) itself to black and back to normal.this is very distracting, and irritating.

When listning to songs, every time I skip or change the song the EQ shuts off and I need to open it's menu to get it working

Situation: I wanna go from playing song to album page. I click 3 dots button and menu that opens does not contain required button right away. I must scroll down to see it for some reason. Can you fix it please?

Dear Deezer, I miss the day, month and year of an album or song release. In the previous version when a song is playing you can choose album page and see the release date or year of the song. I can't find that yet in the new version 8.0.0.78.

There is no way!!! I only use this app to listen to music!!! Is it bugged?

I've been using Deezer for a little over a month, and for most of that time, I've been able to control the app with Google Assistant voice commands in my car while using Android Auto. "Hey Google, play Kind of Blue" or whatever. Then a couple of days ago, voice commands stopped working. The command is still recognized by Android Auto. Google's stilted robot lady voice says "Playing Kind of Blue with Deezer" (and a Google Assistant text box appears on my car's head unit screen that says they same thing), but then there's a long pause and the Google Assistant ultimately says "The Deezer app is not responding. When it is safe to do so, please open the app on on your phone and try again." The normal on-screen Deezer controls still work in Android Auto while this is happening. It's just the voice controls stopped working out of the blue. Is this a known issue? And if so, what do I need to do to resolve it?

this is extremely strange, I listen to music for about 6h on a daily basis, this can't be true. sth must be wrong. I tried to update the app, I also tried to check #mydeezeryear on laptop. the same result. :(

After latest Android update Deezer stopped working with a rotating cicrle on the track to be played. Only way to get it to work is to uninstall and reinstall. then it works until you stop using it, then when you try to play something later it will not work. Anyone else having this problem. Phone is Samsung A10.

Deezer app has completely stopped working since the update. Uninstalled and reinstalled several times. Cleared cache, restarted phone all to no avail. Just get error content not loading message fore every selection on data and WiFi. Any suggestions?

Nothing Phone 1Nothing OS 2.0.4, Build Spacewar-T2.0-2310006-1014-EEAAndroid 13-Security update 01.Sep.2023-Google Play 01.Oct.2023-Baseband MPSS.HI.4.3.3-00781-LC_All_PACK-1.570503.2.589090.5-Kernel 5.4.210-qgki-gcfce8884187a, #1 Fri Oct.6.2023Deezer version 8.0.0.78Do not reply with “update Deezer”, “clear your cache”, etc. I will take replies of this nature as evidence that you did not read this at all. Your app is broken and cuts off my music randomly. I believe something related to AndroidWebView is causing this. Something is clearly very wrong with a core dependency of Deezer. I like your app, but I’m veering towards cancelling my premium subscription based on this issue persisting for months.

In the past, my Deezer music has played over my other work out/video apps (FitOn, YouTube). I was able to listen to my Deezer workout play list while waching the work out video on my mobile phone. Since the new logo and whatever changes were made, every time I open another app that uses audio - it shuts down Deezer. It was all working perfectly until the recent changes. Is there some setting that has change that I can change back? Or is this part of your new coding? How do I get Deezer to keep playing in the background over other video apps? I am sure it is a quick fix😉

I just signed up for a 3 month discounted subscription but deezer connect is not working. This is so disappointing as it's the only way I connect to my Sonos speakers. Before you say use the Sonos app, I won't do that. That app is inferior and I drive music from my streaming apps. If this won't work, I want a refund and my sub cancelled. 

There's no way to see full album title in mobile app? 

After the new update, deezer album on the player UI no longer showing the streaming quality like HQ or Hifi. Is this the new thing now? or is it just a bug?

When using the Chromecast feature, I used to be able to use the next and previous arrows in the notifications dock and on my pixel phone. Now if I try that, the UI in Deezer freezes and shows the wrong song is playing. Nothing can stop the issues except disconnecting from the Chromecast. There are also a few issues even with just using the app itself where after a few songs, the UI will freeze and become unresponsive to changing the song. And again I have to disconnect to make the app work again. This used to work before the new UI update. Anyways, I know that there have always been latency issues before, but I’m now just asking for it to work at all since that’s how I mostly listen to Deezer 🙏🏻

For a long time, probably for six months, offline playback works very poorlySo the problem is that if you enable offline shuffling of tracks, then a playlist of 2-3 tracks is created, which play in a circle and often freeze. I recorded this in one of the pinned videos.  It is worth noting that there is no problem if you manually switch each track with the "next" button. You can see this in one of the pinned videos. If I remember something, I will add it to the comments https://www.veed.io/view/fa0bce7b-d7f8-4292-8a55-1026cae034f4?panel=share https://www.veed.io/view/c7662fa9-eedd-42c7-9201-7c79c0482222?sharingWidget=true&

As you can see from the screenshot some music downloaded, some doesnt. This is not a new issue, I've had this problem in the past. The suggestions the help team gave was to uninstall the app and re download all my music, which I did. When this current problem reared its head again, I cleared all data, uninstall, re-installed, and some of the music downloaded, others not. I adjusted the Deezer allocated space to 40Gb, which is almost 2.5x more than the data/space needed, according to Deezer data.Furthermore, Ive read here that if it doesnt auto download, I have to use the manual selection. Which does not exist.  

The new app seems to have an annoying behaviour or bug. It plays fine in the background. But as soon as it is brought back to focus, it immediately skips to the next track.Android 10 and 12, a smartphone and a tablet, both have this issue

I have Samsung galaxy watch 4, I've downloaded the app without any issues but I'm unable to log into deezer on it. It keeps saying, "hold your phone close to your watch too log in" I've done this dozens of times. Uninstalled on my watch several times. Just turned off and on but won't work. Quite infuriating. Anyone got a fix for this?

I’m trying to use my 4K Amazon Firesticks with the Deezer in the UK- when I search the Amazon App Store on the stick, Deezer comes up as an option to download, but when you clik on the app it just says ‘App not found’. Have Deezer removed the app, can I side load an APK?Thanks