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Do you need help with Deezer on you Android device? Ask your questions here!

  • 782 Topics
  • 3,869 Replies

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781 Topics
C
Runaway Baby
cjeRunaway Baby
asked in Android
don't want to hear more than the album

Hi, I'm new subscriber and I've experiences a few annoying things (using Android phone, with an up to date OS); 1) when I select and play an album (via Chromecast Audio) it don't stop after the last song but keep on playing different songs from the same artist (or something like that) in infinity. It doesn't make any sense. It's annoying. 2) and after a long time (maybe because the app soft-disconnect from Comcast), it suddenly, and somehow randomly, plays parts of different songs (just a few seconds), through the chromecast connected amplify. And I have to disconnect and reconnect the app, and start another song to make it stop. Super annoying! 3) I've also even experienced that the app, randomly, starts playing songs "in the middle of the night" through the phone speakers. Maybe because it's continuously playing "the next song", after the album I listened to earlier that evening. This probably happens when the app hard-disconnect from the chromecast. Really annoying when you try to s

442
C
Runaway Baby
P
Runaway Baby
Peter ChodelkaRunaway Baby
asked in Android
Direct listening from samsung galaxy watch

Hello, is it possible to listen deezer music directly from samsung galaxy watch 4 classic or do I need bluetooth connection with speaker/headphone? Thanks a lot

6075
Jaime.Deezer
Community Manager
O
Runaway Baby
OgiiRunaway Baby
asked in Android
I misspelled my email

I typed gmsil instead of gmail when making my account. I want it changed

481
GropplerZorn
Deezer Legend
N
Tiny Dancer
Nikola.TodorovicTiny Dancer
asked in Android
Deezer sound quality

Hi! I wonder why i need to change from time to time settings of download, stream sound quality. I always use the best sound quality on setup. And when i check that after 15 days it seems that app reset to normal sound qulity. Why is that? I use app on Android phone.

441
GropplerZorn
Deezer Legend
K
Runaway Baby
Kaloian GRunaway Baby
posted in Android
change of email

hello, I want to change my email, but the current one entered is inactive and I can't receive the message with a code to change the email, can it be changed somehow

371
GropplerZorn
Deezer Legend
T
Tiny Dancer
Takitaki099Tiny Dancer
asked in Android
unfollow all the artits

can i unfollow all the artist i followed before and delete all the playliste like with out unfollow 253 artists manually ?

321
Nina Nebo
Deezer Legend
P
Tiny Dancer
popmusicloverTiny Dancer
posted in Android
Can no longer use Deezer on my device

I’m going to preface this by saying I’m definitely in the minority here as someone who does not own a smart phone and uses an MP4 player. Until the most recent update, I was able to have Deezer on my MP4 player, and download music to listen to offline. It was perfect for me as someone who listens to a lot of new music but doesn’t always have the time to go on my laptop and download the actual song right away and transfer it over. It’s disappointing because I don’t see why they couldn’t have just left the older version of the app available in the Google Play store. I’m going to stay subscribed because I like having access to new music right away, Deezer offers lossless, and I don’t like Spotify (never have), but in the future I might just have to consider switching to a Spotify subscription as much as I don’t want to because I’m able to use it on my MP4. And of course all this comes after the ordeal I went though to connect Deezer to Last.FM LOL…

1092
J
Tiny Dancer
E
Runaway Baby
eddasilvaRunaway Baby
asked in Android
my favourite artists keep getting removed

This only happens with certain artists not all artists. I use an Android phone with the latest version of the app

644
B
Tiny Dancer
T
Tiny Dancer
TitouanNltTiny Dancer
asked in Android
Equalizer auto turn off when I switch to another song

Hello. I would like to repopen a discussion (firstly opened by SoloWingX) : Each time I switch to the next song, the equalizer instantly turn off. I have to open it (shortcut un the down left corner > equalizer) and it instantly turn on. Strange thing is that the issue only appears when I manually switch tot he next song, no problem when the app switch to the next song by itself (when the previous one is finished). Thanks :) !

120921
T
Tiny Dancer
T
Runaway Baby
tola13Runaway Baby
asked in Android
Remote Control Mixes Not working - Desktop/Web client from Android

There is a bug observed which prevents Remote control to properly function for Mixes. If i connect to Web/Desktop client from Android (using Deezer connect) and select Mix to play, then the following happens: First song starts playing Cannot fast forward/rewind song (via timeline) I lose Control playback to go to next song (button Next is not showing anymore) If select Queue and choose any other song from there, It gets selected, however still playing previous song. Selecting something else to play from Main page and it comes back to normal, but sometimes it gets stuck and need to connect/disconnect Remote Control OR Force Stop Android App. Also if I trigger initiate Mix from Desktop/Web, then also i cannot see the Songs Queue in Desktop/Web, however its showing in Android app (also with previous bugs applicable) While selecting Artists/Albums/Playlists Remote Control Feature mostly working fine. Also if I initiate Mix from individual song by Launch Song Mix button, then its working fi

822
Leonídia.Deezer
Alien SuperStar
J
Runaway Baby
jandre.swart.96Runaway Baby
asked in Android
Stops playing music every few minutes

Would be listening with a good and stable internet connection, all permissions allowed, music would stop playing every 15-30min randomly. The app doesn't close and sometimes it will even lose track of where it was on the playlist. Very frustrating. You have to reenter the app and press play again.

22211
Leonídia.Deezer
Alien SuperStar
P
Runaway Baby
PapayaSinMiedoRunaway Baby
posted in Android
Headphones through usb c issues

I have a Google Pixel 6 smartphone. When I connect my headphones through usb c dongle (aux to usb c) My Deezer app start switching songs nonstop. It switch forward. It doesn't happens with Spotify or other streams apps like Netflix or Youtube. Also every time I connect the dongle it start google assistant. I tried to deactivate the assistant but still no difference.

7432
J
Tiny Dancer
U
Lover
UrmelausmallLover
asked in Android
Random Playback of downloaded content

Hello, today I noticed a Strange behavior at the Android App. If I click on random Playback at the download section, the app plays all my content not only the downloaded. If Offline Mode is selected everything is fine. Seems like the Button mapping is wrong

81850
W
Lover
Josh Vooris
Runaway Baby
Josh VoorisRunaway Baby
asked in Android
Unable to load page - Album's won't load

I'm having trouble trying to load three albums on the artist page Dynazty. When I click on certain albums on their page I get the error message "Unable to load page". I am connected to WiFi, I have restarted my phone, and reinstalled the app twice. All other albums on their page load and I can play songs just fine and other artists I try load and play songs fine. I'm not sure if this is just an issue with the artist or what. There are two screenshots below. If I click on one of the three albums in the discography section I get this error message below. Also, if I click on discography to view all albums the three of those albums are not listed their either.

4283
Leonídia.Deezer
Alien SuperStar
J
Runaway Baby
Jan SmutnyRunaway Baby
asked in Android
Phone vibrating with rythm during playing (Sony Xperia I)

My phone Sony Xperia I started to vibrate with rythm during playing songs. I turned off all the notifications in the phone, turned off notification permissions for the Deezer app but without success.

1432
Leonídia.Deezer
Alien SuperStar
S
sg987321654
asked in Android
Error: failed to play. The requested content is not loading

I keep getting this error pop up, not sure how to fix it. I've tried a few things Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently. I have an Lg g6

2509281
J
Lover
B
Runaway Baby
billigotteRunaway Baby
asked in Android
constant error in zen by deezer

Hi, I downloaded Zen by Deezer app a week ago and nothing works. Everytime i click on something it tells me "an error occured, try again later" . But still nothing works. For info, I have been using Deezer for a long time and it has always worked well. With Zen by Deezer my account was linked automatically. Deezer still works but Zen by Deezer is not. What can i do? Thanks

353
Leonídia.Deezer
Alien SuperStar
H
Runaway Baby
h4ng1n0u7Runaway Baby
asked in Android
Podcasts not loading (on any app or browser)

So i think i messed with the wrong setting or permission on my Android Samsung A03SU (yeah junk ik) and for some time now podcasts will not play on any platform or browser. I first noticed on my deezer account and id like to know how to resolve this if ayone else out there knows what settings for what apps need to be where for podcasts (specifically cuz music still plays) to play again.

2681
Leonídia.Deezer
Alien SuperStar
R
Runaway Baby
Rob FodenRunaway Baby
asked in Android
keep getting error "require API auth"

I've been a subscriber for years, today I couldn't use the app at all, I kept getting a message on my screen saying "require API auth" never had this before. I cleared cache, restarted phone, closed all background apps etc. Problem persists...

812
Leonídia.Deezer
Alien SuperStar
M
Runaway Baby
MTBambaRunaway Baby
posted in Android
App stops responding when playlists are edited

I've reported this problem to Support for almost as long as the change to the UI of the playlist editing function has been in place. Historically, tracks had checkboxes beside them which made it easy to select multiple tracks to delete at once. After the UI was updated, tracks were able to be deleted by swiping them to the left or the right. In theory, this sounds easy enough. However, depending on the size of a playlist, swiping tracks to delete them or changing their position in the playlist can cause the app to lag severely or crash. When the app crashes, a notification explaining that the app is not responding appears but it can always be dismissed and the app used as normal for a few seconds until the notification appears again. If an app crashes then it should just crash. It should not be able to be used for as long as the notification that the app is not responding can be dismissed. The only way to resolve this problem is to force stop the app. Related to this problem is how lon

402
Leonídia.Deezer
Alien SuperStar
M
Runaway Baby
MitchDeezRunaway Baby
asked in Android
Search show Favorites

Hi all, I have a very long list of favorite songs, which I would like to search in. However when I type a song in the search text box, the hits are not marked as favorites. This makes it hard to find them, because one has to first open favorites directly. It would be really nice to enhance standard search, to search favorites first and return them to the user. Because most of the time i am looking for songs, I already listened too and just forgot their name or playlist. Best, Michael

303
Yula
Moderator
M
Runaway Baby
matt0295Runaway Baby
asked in Android
Low resolution album art on album pages

Upon tapping an album to view the tracklist, the album art is of low quality. If I swipe left on the album art and swipe right, sometimes it fixes it. I've cleared the cache, reinstalled the app and it's still the same. Am I the only one with this issue? I'm using a Poco F3 on MIUI Global 14.0.9 (Android 13).

511
Yula
Moderator
X
Runaway Baby
XyrillionRunaway Baby
asked in Android
Bug Report: Exception in Android Do Not Disturb

Phone: Sony Xperia IV 10 Model: XQ-CC54 Build: 65.1.A.5.50 release-keys Android version: 13 Android has the possibility to make an exception for an app in the do not disturb (DND). Android does remember the options I select but does not apply them. Deezer isn't showing in the list of exceptional apps and doesn't get through the DND. Disabling the DND is the only option for now (which isn't wanted). Other apps don't have the problem

1088
X
Runaway Baby
O
Runaway Baby
oguzkaanuremisRunaway Baby
asked in Android
Tracks added later to the playlist are not downloaded

I have a premium account. I use the Deezer android app. I clicked the download button at the top of my playlist and it downloaded all the songs. Then I add a few songs but it doesn't download them. They remain in the playlist but are not downloaded (the download option is still on). Since there is no manual download option, I have to delete all the downloads each time and download them again from the beginning.

2623
Leonídia.Deezer
Alien SuperStar
W
Tiny Dancer
William HankinsTiny Dancer
asked in Android
Unable to Load Page - Android 7.0.30.59

I am unable to connect to Deezer's service from the Android app this morning. I have internet connectivity. I am using the Android device that I use for Deezer to type this issue out. I could not find a submit ticket option, so I am posting here. I tried clearing the app cache for the Deezer app without success as well as rebooting my device twice. Once before clearing my app cache and after clearing the app cache. It looks to me like there is an issue with Deezer's service in relation to connectivity from the Android app. As I indicated above. I can access all of my other internet connected services via apps and I'm using the internet to connect to this website from my Android device. Please offer assistance. If your service is down, I would appreciate a discount for the time I was not able to use your services. Thank you for your time.

17905
Leonídia.Deezer
Alien SuperStar

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