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Do you need help with Deezer on you Android device? Ask your questions here!

728 Topics
3,530 Replies

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728 Topics

Vjeko PRunaway Baby

inconsistencies between desktop and mobile app

Hello!I've noticed that mobile app (Android) keeps on "forgetting" my favorite artist. I always have to come back and double-check my desktop app to be sure that certain artists are still in my favorites. I have recently reviewed all my favourite artists, got rid of some, just to be sure I'm not overstepping the limit, and still, my mobile app doesn't show a lot of them. How can this bug be fixed?

394

1 year ago

dr.agisicLover

posted in Android

Play recently added songs

I would like to be able to play songs that I added, but by date added from the most recent one. I am adding songs to a different playlists by their genres. So i can only play some specific playlist, but I would like to play all the songs that I added but starting the most recent one. So basically like shuffle my music but without shuffling.

294

1 year ago

Damen.PowellRunaway Baby

posted in Android

playlist

My Deezer playlist keeps closing down multiple times a day and I have to re-listen to the same songs on my playlist. Why is this?

124

1 year ago

Badarc12Runaway Baby

asked in Android

Why is there no stop button? I want a refund.

Why is there no Stop button?

422

1 year ago

SabieRunaway Baby

asked in Android

Can't play in order of recently added on favourites

Hi There appears to be a bug on my favourites that is not allowing me to play songs in order of recently added. Instead it plays songs randomly. I have tried deleted the app and reinstalling but nothing has improved. Could you please help with this matter? Fix the problem? Or let me know how i can?Kind regards Sabie

5944

1 year ago

Jody PerkinsRunaway Baby

asked in Android

music plays in reverse order

So I go to my favourite tracks and select the first track, I have it off shuffle, and am expecting it to play through my music but it won't. If I select a random track further down my list then press skip, it goes back a track not forward a track. My app is up to date.I get a lot of other issues, like the music just stops randomly. A lot. I dont know exactly what I'm paying for tbh as I'm not getting much of a service. I only want to play my music.

2261

1 year ago

dgoorevitchLover

asked in Android

How do I delete all music from my sd card?

How do I delete all Deezer music from my sd card and the Deezer folder too?

deek71Tiny Dancer

Hi, ive just got the message, Require API auth;can you fix it please - android phone.

Matt DTiny Dancer

So I'm having trouble playing my new music in Notifications. It just won't load

101

1 year ago

DemiTee94Runaway Baby

asked in Android

App keeps stopping randomly

I am using the Android version of Deezer on a Samsung Galaxy S21 Ultra - I used to be on someone else's Deezer account but now I have my own and I've had no end of issues with songs just stopping randomly and the app closing with no error message or warning. It does it whether I'm connected to a speaker, my car, headphones or just through the phone speaker. How can I solve this, as I never had any issues when on the old profile, just when I got my own?

35911

1 year ago

Gina BuckleyRunaway Baby

asked in Android

App not loading

Hi, I have a premium account, last renewed in February 2023. The app will not load on my phone (Samsung galaxy ) Please advise how to fix the problem. My Internet connection is good

492

1 year ago

MTBambaRunaway Baby

asked in Android

Broken search function

Since April 05, I've consistently received "No items to display" whenever I've searched for any new releases from record labels that I follow. Oddly, this happened only on Wednesdays and search results for them would begin appearing from around 01:00 or 02:00 the following day. However, it's been almost a week and the same problem has persisted. I've seen someone post something similar a few months ago and a member of the Deezer team couldn't find a problem when they tried to replicate it. Unfortunately, that response is not good enough and one that I've received every time that I've reported a problem. It's bizarre that users report so many problems yet Deezer support can never replicate them and resort to telling users to either check their network connection or uninstall then reinstall the app. Even when I've sent screenshots and screen recordings of the problem happening, Deezer support will still reply with a generic email that provides basic troubleshooting steps. When I've asked

1NicoleTiny Dancer

Lee EntyRunaway Baby

Require Api authority

HiDeezer will not load, just comes up with require Api authGalaxy 22 ultra running latest android Help

391

1 year ago

awesomemacDeezer Legend

asked in Android

Android bar without Deezer

Well, I’m just curious:In the past when using Deezer on my Android phone, there was a Deezer icon in the Android bar (where you also can see the clock and battery).Now it’s not there anymore? Am I the only one or do other Android users have the same? It’s no big deal, but I was just wondering about this.This picture I pulled from the internet: And this is mine:

292

1 year ago

Venom SnakeRunaway Baby

asked in Android

Low quality cover art on some albums

I don't know why, but there are some albums that are on very low quality. I'm on the latest version of the app and i even tried to restet the cache, but it didn't do anything.

594

1 year ago

R1R13Runaway Baby

asked in Android

App (still) stops playing music after 5 secs when screen is locked

Deezer stops playing music after about 5 seconds, whenever my screen goes off (android). (I had opened the same topic a few months ago, but it was closed without a helpful solution.) When I turn my screen on after 5 sec, it’s like the app froze. The song doesn’t just pause then.It's been like that for months now. I use the latest update and I've tried un- and reinstalling several times and checked several battery settings and tried everything I’ve found online so far.I don't know what else I could try. Thankful for any help!

8532

1 year ago

NatashamaioRunaway Baby

asked in Android

Dezeer closes on its own

When playing Dezeer the apps shuts down on its own mid song. My fiances app does the same thing? Why? It's frustrating. Please fix this glitch. Using a Samsung S21.

2717

1 year ago

Robert E BeckerRunaway Baby

asked in Android

Removing Downloaded Music

I'm removing all my downloaded music. I noticed that while the songs no longer show that they're downloaded, my available storage hasn't increased. When I look at the Data & Storage screen Deezer Data still shows the 26GB used for downloads before I cleared them. Two questions:1. The downloaded music is still on my tablet, just not being accessed anymore. Correct?2. If I "Clear All", is it just the Deezer downloads that are removed, not any of "My MP3s"?

10331

1 year ago

delphine_xcRunaway Baby

posted in Android

Misisng Discography Page on Artists

Discography page is missing. For all the artists it just does not show the full discography which makes it hard for me to find new artists. I had redownloaded the app like 3 times. I am not part of the beta. PL

énataRunaway Baby

2 days ago the lyric disappeared and I don't know why but help me please. I have a deezer family subscription so I don't want to pay for bugs. Thank you !

2093

1 year ago

Mike ReedTiny Dancer

asked in Android

Deezer not casting to B&O speakers

My Pixel 6a casts Spotify and B&O to the Beosound speakers but suddenly after many months will not cast Deezer. I can’t find a reason. Any clues?

2021

1 year ago

Gilles vd HorstRunaway Baby

asked in Android

Higher data usage when quality set to "Basic" than "Standard" or "HQ"

I recently tried reducing my mobile data usage by changing mobile data quality from “HQ” to “Basic”.But surprisingly my data usage actually increased (to about 500MB per hour) instead! I decided to research (*) this issue by starting “Flow” and skipping to the next song 4 times under different mobile data quality settings and measuring mobile data usage after each song skip.These are my findings:Basic: 27.5MB per song on average (38, 26, 21, 25)Standard: 5MB per song on average (8, 3, 2, 7)HQ: 12MB per song on average (15, 8, 17, 8)High Fidelity: 54.7MB per song on average (57, 61, 36, 65) It seems like “Basic” is actually “HQ”, “HQ” is actually “Standard” and “Standard” is actually “Basic”.And it seems to be a re-occurring issue because 3 other threads were created about similar issues before (but all 3 got closed without resolution so I created a new one instead) *) I re-installed the Deezer app and cleared the song cache before performing my test. After each quality change I pressed

1322

1 year ago

MutsyRunaway Baby

asked in Android

Deezer 'Recommendations' broken on musiccast

I was a big fan of the ‘Recommendations’ section within the deezer part of the musiccast app, but for the past few weeks this has constantly shown me the same recommendations, where as it used to update every couple of days. I found this to be a really good way of getting introduced to new artists and albums, so i’d really like it to be fixed so it provides some inspiration again, not sure if this is an issue others have encountered, or if its perhaps a local problem with my installation? Thanks

221

1 year ago

Boris_BRunaway Baby

asked in Android

Deezer starts playing by itself

In the past few weeks deezer just randomly starts playing flow music on my phone. I have tried deleting cache and force stopping the application but it keeps happening.

5288

1 year ago

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