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Guitar Hero
May 7, 2024
Answered

Deezer beta playing by itself out of the blue

  • May 7, 2024
  • 5 replies
  • 103 views

Since last update, Deezer beta has been playing random music out of the blue, not even related to what I've been listening to (I don't even listen to Russian pop music that starts to play suddenly like if my phone would be under control of a ghost). My phone is charging when this happens. It scares a lot when this happens at night. Anyone with the same trouble? I'm using beta app in a Galaxy S21 FE with Android 14. Another problem I detected is when I cast music to my nest audio devices, the song stops suddenly.

Best answer by Noam Asulin

Have you tried cleaning cache / Reinstallation ? 

5 replies

Noam Asulin
Superuser
Bezi since 2017
May 7, 2024

Have you tried cleaning cache / Reinstallation ? 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
Guitar Hero
May 7, 2024

I stopped the app, clear cache and data. It has been working so far, but weird bug though

Guitar Hero
May 10, 2024

The problem has continued. And now a message pops up saying that my deezer account is being used somewhere else (I haven't given my credentials to anybody). It's impossible to listening to some music or casting to nest audio speakers without interruptions.

 

Rockstar
May 10, 2024

@Pablo Sepúlveda Guerrero 

It might make sense to ask support to remove all devices linked to your account. Then you can link all devices again one by one.

https://support.deezer.com/hc/requests/new

[he/him]
Leonídia.Deezer
Community Manager
Community Manager
May 13, 2024

 

Hi @Pablo Sepúlveda Guerrero, the error message you're receiving is a security measure triggered when the system detects suspicious activity.

Therefore, I've taken some security measures to prevent this issue from persisting.

To further secure your Deezer account, I recommend updating your email password and resetting your Deezer account password through the email I've sent you.

To protect all your online accounts, I advise regularly checking your systems for malicious software and conducting a device scan to identify any potential viruses.