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One Hit Wonder
Haddok
One Hit Wonder
May 3, 2024 5:12 PM UTC
Answered

login problem

Hello, my e-mail address is *******. I am part of a family membership. We have 8 months until our membership expires. I can't log in to the Deezer app. Because the application only sees me as a new member. If I uninstall and reinstall the application, it will not be possible for me to re-download my downloaded songs for a very long time. Do you have a suggestion?

    Nina Nebo
    Nina NeboAnswer
    Superuser
    May 3, 2024 5:45 PM UTC

     

    Hi @Haddok !

    Maybe you accidentally created a new Deezer account and that's why the app sees you as a new member!?

    Each Family plan has an admin who can add and remove members.
    Let the Admin check if your account exists in the Family plan.

     

    We are open community and don’t have access to your account details .

     

    or contact Deezer support / Chat

    https://support.deezer.com/hc/en-gb

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
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    2 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    May 3, 2024 5:45 PM UTC

     

    Hi @Haddok !

    Maybe you accidentally created a new Deezer account and that's why the app sees you as a new member!?

    Each Family plan has an admin who can add and remove members.
    Let the Admin check if your account exists in the Family plan.

     

    We are open community and don’t have access to your account details .

     

    or contact Deezer support / Chat

    https://support.deezer.com/hc/en-gb

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      One Hit Wonder
      HaddokAuthor
      One Hit Wonder
      May 5, 2024 8:46 AM UTC

      Hi. Thanks for your response. Login problem solved. 

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