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One Hit Wonder
fj150347
One Hit Wonder
April 30, 2024
Answered

0 devices connected

  • April 30, 2024
  • 5 replies
  • 440 views

I can't listen offline because it says that my device is connected to 0 devices and I'm the only one connected on that account. I have an Android phone. What solution is there?

Best answer by Noam Asulin

Hi 

What about online music ? 

Start by navigating to www.deezer.com  and go to your profile image . 

Choose Account settings > My connected devices 

Check which devices are listed there . If you see any unrecognizable devices click on Unlink this device 

You can also unlink all the devices , even if one of them is yours . Then you can try to login from your android phone again and see if you can listen to music . 

As a security measure I would also suggesting to reset your password by going to https://www.deezer.com/password/reset

5 replies

Noam Asulin
Superuser
Noam AsulinAnswer
Bezi since 2017
May 1, 2024

Hi 

What about online music ? 

Start by navigating to www.deezer.com  and go to your profile image . 

Choose Account settings > My connected devices 

Check which devices are listed there . If you see any unrecognizable devices click on Unlink this device 

You can also unlink all the devices , even if one of them is yours . Then you can try to login from your android phone again and see if you can listen to music . 

As a security measure I would also suggesting to reset your password by going to https://www.deezer.com/password/reset

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
    Roadie
    Alexander2123382
    Roadie
    June 3, 2024

    Well same for me I cant listen to offline, and it says cant use 0 devices connected, I checked for any devices on my settings but there were none. PLEASE HELP ME

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    June 4, 2024

    @Alexander2123382 could you please share a screenshot with the error message?
    You can’t access any of your downloads while offline?
    Thanks 

    Roadie
    StevenZane
    Roadie
    June 13, 2024

    I can't listen offline because it says that my device is connected to 0 devices and I'm the only one connected on that account view here. I have an Android phone. What solution is there?


    If you're experiencing issues with Spotify saying your device is connected to 0 devices and you're unable to listen offline, here are some steps you can take to troubleshoot and resolve the issue on your Android phone:

    1. Check Spotify Offline Mode

    1. Ensure Offline Mode is Disabled: Open the Spotify app on your Android phone.
    2. Go to Settings: Tap on your profile icon at the top right, then tap on "Settings".
    3. Check Offline Mode: Make sure that "Offline mode" is toggled off. When Offline mode is on, Spotify disables all network access and you can only listen to downloaded music.
    awesomemac
    Superuser
    awesomemac
    Superuser
    June 13, 2024

    Er...what is Spotify? 😁😉

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement