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Dezzer stop playing with Flow and Mixes inspired by

  • 10 April 2024
  • 1 reply
  • 18 views
L
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Userlevel 1

Since couple of months Deezer stops playing Flow or Mixes after couple of songs played normally.

You need to go back and forward to get it working, but after 2-3 songs it stops again. You get: “almost there only few seconds left ”...

And than it is same with:

  • Heos app I use in my office to stream Deezer
  • Yamaha AV app I use at home 

Of course I cleared cache, re-installed and all that but that doesn`t help either.

Been Deezer user for many years, but this is a “killer” bug that makes app unusable, sorry. 

If there is any actual advice to fix this it would be very welcome.

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Best answer by Leonídia.Deezer 12 April 2024, 21:03

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Leonídia.Deezer
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Userlevel 7
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Hi @Luka Kukec, sorry to hear that. So that I can investigate what is going on, can you give me more details:

• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device? 
• If you're using our app, what's the Deezer version installed on your device? 
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed? 

Please send me a video of your procedures until you get Deezer stops playing Flow or Mixes, please share a screenshot of Data and Storage going on the app Deezer, settings.

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