Need some help?
Recently active
Deezer is now closer to you than ever before!Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram!We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect.Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you.Find us on InstagramQuick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a feature
Hi, right now, Deezer version on Huawei App Gallery is still 8.0.25.4. Why are updates on App Gallery always coming a lot later than on Play Store? I'd like to experience the new color update as soon as possible, so I wonder for how long would Huawei users have to wait for that update. Currently, we still don't even have player that covers the whole screen.
Last week I got deezer from partner offer Croatian telekom. In desktop app and android app there are only 2 sound qualities, standard 128 kbps and better (320 kbps). Why is there no high fidelity flac quality?
I just started a premium Deezer account and tried to import ny playlists from spotify. The service noticed that there were som 12000 songs and 50 something playlists. The service said it was done but it was only my 625 favourite that actually made it into Deezer. I signed up for a premium but it was in fact free as try out period. Could that be the reason?
Hi, I canceled my subscription and don't want to use the service, can I get my money back?
At Deezer, we know that your music streams deserve to look as great as they sound. That’s why we’ve rolled out updates that make your streams more seamless, visually stunning, and optimised for sharing. Perfect Colours, Every TimeImagine your favourite song with a visual vibe that perfectly captures its mood. With our enhanced colour-picking, that’s now a reality. This improved algorithm aligns hues and saturations with album covers, creating a cohesive look that reflects the music’s energy and emotion.We’ve also added a touch of lightness to colour selections, ensuring a wider variety of shades to better match every musical moment. The result? Streams that are not just beautiful but emotionally in tune with your playlist.*Currently available for iOS users, but Android will follow soon* Before Now Before Now Ready to elevate your streaming experience?Go check how your favourite song looks like now and let us know your thoughts in the comments.
Hello, Today I tried for the first time to press "shuffle my music" on my Android phone while the music was playing through Chromecast to a Xioami Mibox. Not only that the track that was playing at that moment stopped, but after that, when I want to shuffle my music only on my phone, I get the "message" that i must "add tracks, artist and albums to favorites and then try again". I have already a few playlists with a few thousand tracks, so beeing unable to use "shuffle my music" is very frustrating.Please help me solve the problem as soon as possible.Thanks in advance!
Bonjour J’ai un compte premium et depuis quelques jours celui ci est passé en compte gratuitJ’ai essayé de me déconnecter, supprimer l’application mais malgré ces manipulations mon compte reste gratuit, Comment récupérer mon compte payant svp ?
Als ik op smartphone nieuwe nummers toevoeg aan een map dan komen die niet in deezer voor in mijn android auto.Er wordt dus eigenlijk niets overgezet als ik deezer luister via android auto in mijn auto
strangely, some of the songs I put in my Playlist won't play, but when I visit the Album the song will play normally.I'm not too sure if my other Playlists are also affected, but one of my affected Playlists is "uri ballad k-drama".any helps for this?
once i go to sharing preferences there is no option for scrobbling
I have a paid account with Deezer. I’m trying to add Thumbelina to a playlist, but when I search for it (on Windows browser) and then click on it, Deezer plays a completely unrelated song. There seems to be nothing I can do to play this song. WHY? Everything else seems to be working normally.
Can someone update the winget package for Deezer, it is still at 6.0.90.https://github.com/microsoft/winget-pkgs/tree/master/manifests/d/Deezer/Deezer
I recently lost my subscription due to a bank account closure and not paid. I logged in under an old account with a different email address and paid for it again. So now I have two accounts paying for both. How do I contact the accounts team or helpline?
I'm unable to use the shuffle of all my downloaded playlists offline, even though each separate playlist works offline. When I use the shuffle online it mostly plays random songs from all other playlists as well, especially songs I almost never listen.. Offline it only reminds me I'm offline and have to reconnect. I do, and then play shuffle and then go offline again but get the same text complaining I'm offline.
Hey, The admin of the family account shared a link but it doesn't work, I have an error message. We tried several times. Someone Can help ? Thanks.
Hi. I have a family subscription. My wife has an independent account. And I created another account for our kid, does she can switch profile to our kid profile? We cannot find this option in hers app she uses an android application
HiI see other posts with the same request.when is Deezer going to be valid with MB connect ?I will have to consider cancelling Deezer and moving to a competitor if this is not going to be resolved.
Why does deezer have multiple feature differences per platform ? whats the logic behind it ?
When I open on Deezer desktop web an artist's discography, the albums are sorted by Most played.I want the albums to be sorted by Release date, so I changed that.If I click on one of the albums to open the songs and then go back to all albums in the discography, the album sorting goes back to Most played.I don't know why the Release date sorting option that I set doesn't remain ? Has anyone else noticed this ?
