About my Deezer

I try to scroll down in the app but i cant and i dont have scrolling bar either.

I have had a Deezer account a long time and had buikts up a good selection. I stopped payments for a couple of months, but now re started. But where has All my music gone??? Play list albums. Gone.

Hello all,I have Sennheiser HD 800s headphones and am loving using them with deezer!  I am getting the most sound quality possible from these superb headphones, if only you had a  pair too but life isn’t always fair.  Well have  a nice day!

How many tracks i can add at my mp3 library?

 I switched from Spotify due to their ads. I selected an artist to play and everything but the artist played. I selected favorites of my artist and tried to play them. The favorite played for 30 sec and then everything but my artist played. Help?

My next payment is due out on 4th June but if I cancel my subscription today will that money still be taken out of my account? 

When listening to music on Deezer flow, it is not possible yet to loop the song you're currently listening to, nor to set a timer to stop the music, as is possible when listening in regular playlists. it would be a welcome feature.

 a quick suggestion if I may, I love the "mixes inspired by" In the music tab. But I cannot seem to be able to save the mix as a new playlist. Adding each track to a playlist manually would be arduous. Thanking you in advance

Hi, I paid for the plan, but it doesn't enabled the premium services, I even can't try to pay again because it shows me a message as I am already premium. Can someone help me? Thanks.  

I have noticed several times now that I cannot switch from playing on one device to another because the destination device does not have the current session information. So if I was listening to a podcast in the previous session, decide to play a music playlist on my phone in the current session. If I want to switch to desktop and continue listening to the playlist, the desktop app shows the podcast I was listening to before instead of the playlist I am currently listening to.And with podcasts, sometimes I listen to a long podcast on my phone, end the session and come back later and want to continue listening on desktop, but when I hit play, the podcast starts from the beginning.On Spotify I can pause playback on one device and immediately resume on another device. I can press play on the target device and it will pause on the previous device.  Why can’t I do the same on Deezer?

Hi, it looks like someone has connected an app (a chromecast) to my device and the waiting list only shows their songs. I’ve tried changing email and password and it’s still happening and disconnected the device several times.Besides, none of my devices appear in the device list, even though the apps are working correctly.Thanks in advance.

Hi I’m just going through my outgoings and didn’t realise your charging me £22.99 per month? I can get Spotify and save £6 per month! Is there something you can do about this or is it time to switch? I have been with you a while now. 

I’ve not been able to log in to Deezer on my TV (Panasonic GZ950 OLED) for about 3 months now. I keep getting “you don’t appear to be connected to the internet” error.There is nothing wrong with the TV’s internet connection, every other app (Netflix, Amazon Video, Disney+, AppleTV etc etc) all work absoutely fine, just the Deezer app doesn’t.I’ve done everything bar factory reset the TV, which i’m not prepared to do as clearly this is a Deezer app issue. (i.e. switched TV on/off at the mains, reset the internet connection, uninstalled and reinstalled Deezer), none of it worked. Please get this fixed. I’m not going to continue to pay a subscription for a service that won’t work on my prefered device.

Hello.  i just pait for 1 year 1199,- DKR but you write it should be 981,- for 1 year ? how can it be, that you charge me 1199,- and not 981,- ? regards Thomas

We dont have free deezer in our country and i am unable to link my husbands existing account to my family subscription. It says error. Try again later and i have been trying for weeks. How do i link my husband’s account?initially i let him purchase one month’s premium subscription but wasnt able to link him then either. Deezer support said i need to wait until it expires and his account is free but we dont have free.this is sooo frustrating… its been months that i have been paying family subscription and not enjoying the benefits. 

For starter, I love the ability to stream songs at CD quality, but I'm wondering when Deezer will add the ability to playback songs at Hires quality. As far as I know, Deezer partnered with MQA a while ago, so the feature should have been released after that?

It seams Alaxe skill has been improved. I'm able to play my own playlists finally. Good work, thank you for it!

I already paid and my music still isn’t on I already loved out and back in man and this is the second time I had to contact yall

Добрий день! Хочу аби мені повернули кошти за підписку. Бо в цьому місяця з мене зняло два рази. Перший раз 42,99 злотих і другий раз 34,99 злотих. 

Someone else is using my account without my permission. The music I play is often interrupted by what they’re playing.

Hi, I use a Sonos arc, woofer and 2 era 300s. When using the Xbox App on my Series X, there is no 5.1 or better support for sound. Is this an issue, or is surround sound not directly supported through the app on Xbox? I found this kinda disappointing tbh!

I have  a premium subscription but not allowing me to access

Здравствуйте, хочу подарить подписку на  семейный пакет Deezer своей девушке. Вчера я отправил ей приглашение, но ваше приложение сообщило ей, что она находится в другой стране и не может использовать ваш контент. Можете ли вы помочь мне как-то с этим вопросом, это реально или нет?

The desktop clients have “Go Back” and “Go Forward” functions in the View menu. Why not assign the standard browser back/forward keyboard shortcuts to these functions Windows: Alt + left, Alt + right macOS: Cmd + left, Cmd + right Especially while the back/forward buttons remain broken, this would be a great help, but also just a good standard feature.

I wanted to resubscribe to the Deezer Premium but it keeps saying I'm not allowed.