Hi @Lee Davies, thank you for your message.

I've reviewed your account associated with the email da***@gmail.com and confirmed that it is on the free plan.

The issue you're facing in accessing your Deezer Premium account may be related to the presence of multiple Deezer accounts.

As the Community is an open online forum, we prioritize your security and do not request personal data here.

In this sense, to clarify your situation, please reach out to our support team here and provide them with your email address, phone number, social security number, and a screenshot of the most recent payment made on your plan.