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Answered

I can't cancel my subscription

  • 1 November 2023
  • 5 replies
  • 135 views

Hi, I want to cancel my subscription but I don't find the cancel buttom in the app. It tells there are offers but there is no way to cancel it, and it tells when it is the next payment due. Can you help me please

 

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Best answer by GropplerZorn 1 November 2023, 22:34

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5 replies

Userlevel 7
Badge +17

hey @nolasullca 

you signed up through the google play store, you can cancel there as well.

if you have any trouble, try https://support.deezer.com/hc/en-gb

Userlevel 7
Badge +12

hi @nolasullca 

 

like @GropplerZorn say you can contact Deezer support or look at link below

 

Cancel Your Deezer Subscription

https://support.deezer.com/hc/en-gb/articles/214349245-Cancel-Your-Deezer-Subscription-

Userlevel 7
Badge +5

Hi @nolasullca,

@Nina Nebo and @GropplerZorn are correct. But there is one thing that you can try.

Use a browser on a pc/Mac and go to Deezer.com.

Go to manage my subscription and there you can cancel your subscription.

And if this is not possible, reach out to Deezer by sending in a request like @GropplerZorn told you.

My personal experience with Deezer is that they answer very quickly.

 

 

Userlevel 7
Badge +5

Other thing: Can we help you with something if there is a reason for canceling you subscription?

Userlevel 7
Badge +12

 

@nolasullca 

like @GropplerZorn said you signed up through the google play store and your payment method is 

Google Play Billing 

try manage your subscriptions on Google Play

Cancel, pause, or change a subscription on Google Play