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Hi @chrrat81, thank you for your message.

I've reviewed your account associated with the email cp**** @ gmail.com and confirmed that it is on the free plan.

The issue you're facing in accessing your Deezer Premium account may be related to the presence of multiple Deezer accounts.

As the Community is an open online forum, we prioritize your security and do not request personal data here.

In this sense, to clarify your situation, please reach out to our support team here and provide them with your email address, phone number, social security number, and a screenshot of the most recent payment made on your plan.

I havnt got multiple ac

Account i only have 1 ive messaged them for 3 days no reply, 

Hi @chrrat81 indeed of the details your shared with Customer support one digit was missing so it maid it harder to find your account, but I can see now that all is sorted and you are using successfully your Premium account.

have a great week

Thank yoh so much