I cannot login into my Deexer account. My number is not recognized. But I babe paid for my subscription.
Best answer by Nina Nebo
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Userlevel 7
+12
- Deezer Legend
- 2069 replies
-
16 September 2023
- Answer
Hi
Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:
- Tap on Favorites
- Tap on Settings
- Then click on My account
- And then Log out
To log out of deezer.com and desktop app, click on your profile picture (top right) and select Log out.
Userlevel 7
+5
- Deezer Legend
- 572 replies
-
16 September 2023
And are you sure if you are using the right email address?
I have tried all of the above. I can’t get into my account. I keep being asked to subscribe. I already am!
Userlevel 7
+5
- Deezer Legend
- 572 replies
-
28 October 2023
If nothing did work, please go to: https://support.deezer.com/hc/en-gb/requests/new
And send in a request.
Here at the community, we all are Deezer users and can’t take a look at your account.
I can sign into my account but I can’t listen to music as I keep being asked to subscribe! I am subscribing!!!!!!! Aaaaaargh!
Userlevel 7
+5
- Deezer Legend
- 572 replies
-
2 November 2023
Hi
Take a deep breath….and then please take a look at your account. I don’t know if you are using the Android app or iOS. Or even the browser.
Please try this:
- Go to the Deezer.com site
- Go in the right corner and click on your profile photo
- Go to Manage your subscription
- Please check if you can see if your subscription is active
If the above isn’t helping, please check if your email address is correct.
And last but not least: If nothing works, please contact Deezer by using this link:
https://support.deezer.com/hc/en-gb/requests/new
Here are some examples:
My account is active 🙄 that’s the problem. My account is active and the system is telling me to subscribe.
Userlevel 7
+12
- Deezer Legend
- 2069 replies
-
3 November 2023
hi
Did you check your Deezer subscription status ?
Maybe you are on Deezer free
here is link How to check your Deezer subscription status
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.