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suddenly i can only listen to songs on deezer free account for 30 seconds?

  • 9 August 2023
  • 4 replies
  • 399 views

suddenly i can only listen to songs on deezer free account for 30 seconds? I try to play my favourites which I have had no problems with previously but now I can’t, anyone have any reasons or solutions please? If this is a new policy with deezer then surely free deezer is pointless, and in order to play full songs you have to have premium account? 

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Best answer by GropplerZorn 10 August 2023, 18:58

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Userlevel 7
Badge +12

Hi @Julie Baldwin !

Maybe you need Update your Deezer App !?

Look link below 

https://support.deezer.com/hc/en-gb/articles/360013577457-Why-Do-I-Need-To-Update-My-Deezer-App-

Userlevel 7
Badge +17

suddenly i can only listen to songs on deezer free account for 30 seconds? I try to play my favourites which I have had no problems with previously but now I can’t, anyone have any reasons or solutions please? If this is a new policy with deezer then surely free deezer is pointless, and in order to play full songs you have to have premium account? 

 

Hi Julie,

Are you in the US?

The behavior you are describing is normal when using the mobile app.

Here is the complete breakdown: https://support.deezer.com/hc/en-gb/articles/115002456825-Deezer-Free

 

 

Same problem, just signed up, trying out the free web version on my desktop, not using an app. Can’t play full songs individually or from any list, with shuffle turned on. How is this supposed to make me want to upgrade to Premium? How do I know it’ll even work if I upgrade? Very frustrating experience for a potential paying customer.

Userlevel 7
Badge +12

 @bblocker1 

 

If you subscribe to Deezer premium and if is there still same problem then you can anytime switch back to Deezer Free .

All you have to do is cancel your subscription. Your account will revert to the Deezer Free service on your next billing date.

 

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