Itumeleng.Prime

One Hit Wonder

Answered

Subscription paid. But I can't access my account

Forum|Forum|3 years ago
September 16, 2023
8 replies
313 views

I cannot login into my Deexer account. My number is not recognized. But I babe paid for my subscription.

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

Best answer by Nina Nebo

Hi @Itumeleng.Prime !

Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

Tap on Favorites
Tap on Settings
Then click on My account
And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right) and select Log out.

Nina NeboAnswer

Superuser

Hi @Itumeleng.Prime !

Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

Tap on Favorites
Tap on Settings
Then click on My account
And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right) and select Log out.

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

Superuser

And are you sure if you are using the right email address?

Guitar Hero

I have tried all of the above. I can’t get into my account. I keep being asked to subscribe. I already am!

Superuser

If nothing did work, please go to: https://support.deezer.com/hc/en-gb/requests/new

And send in a request.

Here at the community, we all are Deezer users and can’t take a look at your account.

Guitar Hero

I can sign into my account but I can’t listen to music as I keep being asked to subscribe! I am subscribing!!!!!!! Aaaaaargh!

Superuser

Hi @vinnyheaford7 ,

Take a deep breath….and then please take a look at your account. I don’t know if you are using the Android app or iOS. Or even the browser.

Please try this:

Go to the Deezer.com site
Go in the right corner and click on your profile photo
Go to Manage your subscription
Please check if you can see if your subscription is active

If the above isn’t helping, please check if your email address is correct.

And last but not least: If nothing works, please contact Deezer by using this link:
https://support.deezer.com/hc/en-gb/requests/new

Here are some examples:

Guitar Hero

My account is active 🙄 that’s the problem. My account is active and the system is telling me to subscribe.

Superuser

hi @vinnyheaford7 !

Did you check your Deezer subscription status ?
Maybe you are on Deezer free

here is link How to check your Deezer subscription status

https://support.deezer.com/hc/en-gb/articles/213810329-Why-Isn-t-My-Deezer-Premium-Subscription-Plan-Working-

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜