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2565 Topics

D
Tiny Dancer
Den.BuraTiny Dancer
posted in Subscription and payments

Change country to Ukraine

Hi, I from Ukrainian. In my settings country is  Russian. I pay for subscription Ukrainian card. Can I change my country to Ukraine ?

1
Yula
Moderator
2 years ago
E
Tiny Dancer
Emilie DagnauxTiny Dancer
asked in Subscription and payments

Probleme compte etudiant

Bonjour, jai souscrit depuis maintenant plus de 6 mois à l’abonnement Deezer Étudiant. Pourtant t’aoute à l’heure alors que j’étais connectée à mon compte (duquel je ne me suis pas déconnectée) l’application m’informe que je ne possède que la version gratuite de Deezer alors que le payement de 5,99€ à bien été effectué le 20/03/2022. J’aimerai pouvoir avoir accès aux fonctionnalités que je paye. Je vous joint une capture d’écran du payement accepté et de l’erreur qui s’est produite.  merci de votre compréhension. 

2
Yula
Moderator
2 years ago
D
Tiny Dancer
Deon VisserTiny Dancer
asked in Subscription and payments

subscription problems

I have been in the family subscription for 2 years or longer now. My bank accou t was debited on 16 March 2022 with the family subscription. Now Deezer says that I am on "free" subscription as my deezer has expired. What can be the issue? 

6
P
Tiny Dancer
2 years ago
D
Tiny Dancer
daveyboy963Tiny Dancer
asked in Subscription and payments

account has changed from Premium to free.

I subscribe to the premium service through my mobile provider. I have opened my app and it has changed from a premium account to a free account. I cant understand how this as happened as i am still paying my subscription to three. Has anybody have any ideas thanks

13
M
Tiny Dancer
2 years ago
T
Runaway Baby
Tammy Jane WoodworthRunaway Baby
asked in Subscription and payments

subscription

I have had a family Plan for a few years now and paid monthly for it I just paid to renew new for another month..... Today ads started playing... It told me I had to sign up for premium for the ads to stop so I did I paid almost a $100 for a year..... Then it canceled my family... And to renew my family it cost me another $18 I had to resign up..... So I would like to have my $100 back that I paid for the premium if I can't even have my family on it and if ads continue to work I will cancel Deezer

2
M
Tiny Dancer
2 years ago
J
Runaway Baby
JkbaylyRunaway Baby
asked in Subscription and payments

Family premium removed from account

I have recently paid a subscription but had my family premium account removed. Can you please explain why?

2
Yula
Moderator
2 years ago
M
Runaway Baby
MikdeRunaway Baby
asked in Subscription and payments

Family Subscription - stopped by Deezer

Hello,I have had a running family subscription at Deezer and Deezer got paid via paypal on a monthly basis. They just deducted it from my PayPal account. As far as I am concerned it was working fine and all were happy.Suddenly, this Month in March, I was downgraded to Deezer “Free” and was informed my subscription had ended. Now I received the offer to re-subscribe, but at a higher price. 16,99€ versus 14,99€ before.I read about the price increase, but that it would only be for new customers.I feel like being cheated on, as I was a loyal customer and always paid my bill. I feel inclined to switch service. I never got a note that my service would expire.Does anybody else experience the same?

3
Yula
Moderator
2 years ago
M
Tiny Dancer
Matt.CooperTiny Dancer
asked in Subscription and payments

account status

Hi.I had a payment for family subscription go out on 25.03.2022. My account is only showing as free status. Could you please tell me whats going on. I have followed the instructions, but nothing happening . ThanksMatt 

4
L
Tiny Dancer
2 years ago
L
Tiny Dancer
ltybcTiny Dancer
asked in Subscription and payments

How to switch back to hi-fi subscription

Good afternoon, I want to clarify one point, I used a hi-fi subscription, but at one point it was replaced with a dizer premium and I no longer had the opportunity to switch to hi-fi again.  Please tell me how to solve this

1
Yula
Moderator
2 years ago
A
Tiny Dancer
ArtzzzzTiny Dancer
asked in Subscription and payments

trouble paying

I’m trying to pay my deezer premium and it’s lot letting me restore my premium I have the money but it’s not letting me pay 

1
Yula
Moderator
2 years ago
D
DaveMannisa
asked in Your account, favorites and playlists

Is there a way to retrieve a lost playlist?

Hi, I appear to have lost a playlist and have no idea how it happened. Is there a way to retrieve a lost playlist? Thank you Dave

4
A
Tiny Dancer
2 years ago
B
Runaway Baby
B.ZayatsRunaway Baby
asked in Subscription and payments

Deezer Family switched to Deezer Premium

Deezer Family switched to Deezer Premium without any help from my side. I paid for Deezer Family subscription but I got Deezer Premium and have no clue why it’s happened. 

1
Yula
Moderator
2 years ago
S
Runaway Baby
snachlowRunaway Baby
asked in Subscription and payments

Latvian Deezer

I am really curious to know why Deezer Free subscription  will be not able anymore in Latvia from start of 18 of April? Thanks..

2
C
Lover
2 years ago
M
Runaway Baby
mcspohrerRunaway Baby
asked in Features & Feedback

Transferring playlists from Spotify

I’m new to Deezer, coming from Spotify. I transferred my playlists over but it only copied about 3k of my 7k liked song playlist over. It said it only missed a couple of hundred tracks, but less than half transferred over and I’ve found many of the songs I’ve like on Spotify. What did I do wrong? I’m trying to like Deezer, but there’s a ton of quirky things about it that are driving me crazy! 

4
S
Tiny Dancer
2 years ago
B
BellaGabby91
asked in Features & Feedback

Converting to MP3 on Deezer

I am new to Deezer and wanted to know how to convert my downloads to MP3.  I have Sam Pro so i would like to load my songs to my device.   

2
Rudi
Alien SuperStar
3 years ago
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