Hi @OSCAR MASON,

Here in this Community you’ll find other Deezer users. Isn’t better to contact Deezer by another way?

https://creators.deezer.com/nl

or send in a request:

https://support.deezer.com/hc/en-gb

Hi @OSCAR MASON !

Contact our Deezer for Creator support ;

https://creatorsupport.deezer.com/hc/en-us

they dont have “royalties” as an issue that one can write about.. in the drop down for

“issue”

i submitted a ticket a couple of weeks ago and have had no response

Where did you send in a ticket?

The support email i believe and then yesterday i got another ticket number while doing an

online chat

I have received an email saying this was answered. No it wasnt. I got an email from

support and they say to ask Distrokid and CD Baby why i am not getting royalties

from Deezer, while i am getting from Apple, Tidal, Spotify and Amazon, but

Distrokid asked me to ask Deezer, it seems like a run-around. So I obliged once

again and opened a ticket with Distrokid and asked about Deezer, I wonder if i will

get a different response.

Hi @OSCAR MASON, Thank you for reaching out, and a big thank you to our super users @awesomemac @Nina Nebo for your help.

Deezer never pays artists directly.

It goes always through their distributors.

So what we can recommend is to contact the distributor directly.

If there is any issue the distributor can open an incident directly with us

i’m not asking to be paid directly, i  am asking Deezer to pay my Distrokid and CD Baby accounts