About my Deezer

I updated my subscription from a single user to a duo for my daughter. I download the app on her phone it was not easy to try and set up her duo. It first made her an account to be charged on, so I cancelled that one. Then I sent her the link that says I am paying for her subscription. I checked her account and it says it had expired in January of 2024, but does not say anything about expiring in within 30 days. Eventually I think I connected her to my account but then I got an email that said her account is about to expire 6/17/26 and that she would have to pay $14.99, but I already paid for her account. Why will she be getting charged if I already connected her account with mine. I see her name on my account, it says I have duo and I can go back from switching accounts. Why is this so difficult?? I changed from Spotify to here because of all of their politics, but they made things easy. I have had so many issues since opening this app. Can you just make things a bit easier?? I feel l

Deezer seriously needs to improve account security, and the only right way to approach this subject, is by adding 2FA as additonal account security. This way we would be able to use a 2FA app, if we first login into a device, and therefore our accounts would be more secure from getting hacked.This seriously needs to be done. 

When I want to switch output to one of my HomePods Mini around the house, it is possible to do so only from miniplayer on the lockscreen, buy never from Deezer app directly. The list of AirPlay devices in it is always empty. This is really annoying bug. 

hey ppl from the deezer community, spotify got blocked on school devices so im using deezer and still getting used to it now, is there the option for seeing our top favourite songs listened to? In spotify, you see the songs you’ve replayed and listened to the most in a list of 40, does deezer have this or no because i cant find it, only my listening history and favourited tracks..also im on the website version on a laptop if that helps??pls help aghhhhhhh :) 

^It’s hilariously bad community work to just bluntly tell people that “Non-binary” isn’t a gender. And then link them to the entire GDPR text without even doing the bare minimum to link to the appropriate chapter or section.You don’t need anyone’s gender—not even from a technical standpoint (this account in particular was created through a third-party SSO and didn’t provide a gender, and yet your system didn’t complain).You’re just greedy.

In the android app, if i choose to add a song to a playlist, it brings up a list of all my playlists, which can be sorted either alphabetically or by 'recently updated'. If i sort alphabetically, it sorts by upper case first, A-Z, then lower case a-z. This is a very strange ordering, and is quite annoying as at first it just seems like half my playlists are missing, just arbitrarily based on whether i happened to name a playlist with a capital letter at the start. I can't imagine this was intentional as nobody would ever want to search in this way, and it's not consistent with playlist ordering in other parts of the app (e.g. in the main Library section, if you go into Playlists this is ordered correctly in true alphabetical order, regardless of case). Hope this can be fixed with a future update?

Hi,If I go to an artists discography page, I see only a few albums, but if I go to their top tracks, there are songs from different albums that are not shown on the discography page. I am not sure how to see the whole collection...

UPDATE: Flow is up and Running Again.Thanks for your Patience and Apologies for the inconvenience. Hello Everyone, Flow is currently experiencing technical issues and may not be functioning as expected.Our developers are aware of the problem and are actively working to resolve it as quickly as possible.We’ll continue to monitor the situation and share updates as soon as we have more information.Thank you for your understanding and patience while we work on a fix.

My artist name is Sean Elliot and it seems as if there's another one across the country somewhere. this seems to be a pretty simple fix with Spotify and apple. This is The Profile:https://www.deezer.com/us/artist/10069632 These are the only ones that are actually me: https://deezer.page.link/6V215xkvDJXw7wRT7 https://deezer.page.link/oooW2PwA6PkytmWq5 https://deezer.page.link/9gZ4d6UZaVP6LUro9 https://deezer.page.link/H4o5vnKPHWx4iKe97 https://deezer.page.link/XJQ7kn4RxS6W4NKu8 https://deezer.page.link/mdmDKUcD8SKrjdDz7 https://deezer.page.link/h8rXg4nM29ev2KFZ9 https://deezer.page.link/PkyAw3DhaDDA1pdK8 

Where have the artists gone to of songs that I have personally uploaded.They have all disappeared

I am pretty sure this is a bug: Say you search for a music on your Deezer app -- e.g, Olhos Coloridos, Sandra de Sá. Music is found, we like the song and we want to hear it and other songs alike. We then click the three dots/options to choose "Launch Track Mix". A "Track Mix" is indeed launched _but the song we searched and used to launch the tracks mix is *not* there_. Such behaviour is completely unexpected. **Expected behaviour**: When I ask for "Launch Track Mix", the song I'm using to launch the mix should be the first one in such mix: If the music is already playing, it does *not* stop/restart or anything disruptive should happen, the app should simply start a new playlist/mix with the current song at the top. If the music is *not* already playing -- like in the result of my search, for instance --, then it should start playing *as* the first song of such mix.  

The play/pause key from the keyboard is not working.Previous/next song does work.Currently, the main issue is that there is no way to pause/resume a song when Deezer is in the background.And those media shortcuts have been on keyboards since forever, why are they not correctly supported ?

When using Deezer on Android Auto i cannot fast forwed or rewind by eg 20s or 30s. This is standard in other apps. Why is this still not available of Deezer? Really quite frustrating that such basics are not core to the experience. When will this be available?

There are some issue with internet popup. I have an Internet connection but when I open your web site this popup always showing to me.

Bonjour , mon cas je pense est assez fréquent avec un essai Deezer pas résilié à temps. Je ne suis pas comblé par l’abonnement et je ne souhaite pas me réabonner car j’ai prévu un autre projet avec l’argent de cette abonnement. Serait-Il possible d’effectuer un remboursement s’il vous plais ?

suspendieron mi cuenta de 3 anos family sin ninguna notificación hace 3 meses casi que intento una respuesta, deseo el servicio devuelvo como en el contrato, los precios ahora son otros nu tuvo ninguna explicación, aca en argentina hay derechos de los consumidores, deseo que eso sea arreglado, conozco los derechos. porque eso es una acción de mala fe al consumidor, yo quiero mi plan como estaba hasta dos meses. asi dice la ley aca.La omisión en lo que solicité será interpretado como acto de mala fe y en el caso de rechazo expreso o tácito al presente reclamo lo mismo configurará una infracción a la Ley de Defensa al Consumidor 24.240, por los daños causados por su servicio (art. 5) el trato digno (art. 8 bis), cumplimiento de reclamos (30 bis y 31) Resolución 8/2003 de la Secretaria de Comercio de la Nación, por lo que solicito cumpla con mi reclamo en forma inmediata, además de las sanciones previstas en la LEY 6121/2018 2. Cualquier daño directo, dado el menoscabo sufrido, solicitaré

Okay so put the app on my phone I didn't really go into any great detail on it until recently which I added my birthday I never asked for a premium subscription but it gave me one and took my money when I never asked for it I haven't even added any type of card at all to the account at all you hear me but yet they charge my PayPal account $11.99 with my PayPal card has never been put on the app never has I don't even understand none of this and you can't talk to a human being yeah I don't like this this is BS at the top level That's my idea you know what my idea is I'm fixing to report this app and the people that don't seem to wonder support it like they should the people who developed the app and give then live human beings to speak to about this yeah I'm pissed off people Y'all got cards they should have never been even charged I'm mad at PayPal too this is so wrong I'm 68-year-old retiring and I lived on a very small budget All I do is put the app on my phone never ask for nothing

Hi! I'd love to be able to skip/play/pause tracks when the program is minimized. Currently, when I want to control what is played, I have to open the window and make it active first, which is a bit annoying when I'm doing other stuff on my computer and it kind of beats the purpose of the shortcuts. The ability to change shortcuts would also be really neat! I would like to make the shortcuts more like other media’ players for consistency's sake so my small brain doesn't get confused. Thanks for reading! 

  On the Deezer HOME page you can find a bunch of playlists.You may be wondering why exactly these players are here !?   Here is the explanation :Deezer uses your listening history and preferences to suggest relevant playlists.It analyzes your "Favorite Tracks," "Top Tracks," and other recently played music to create personalized recommendations. By interacting with content you enjoy, like liking tracks and creating playlists, you can further refine these suggestions.Deezer also offers algorithm-generated playlists like Flow, Mix, New Releases, and Discovery, which are tailored to your musical taste.  Here's a more detailed breakdown: 1. Personalized Recommendations:Listening History : Deezer tracks the songs, artists, and playlists you listen to regularly. Favorite Tracks : Adding songs and artists to your "Favorites" provides Deezer with strong signals about your preferences. "Made for You" section : This area features playlists curated based on your listening habits. Dislikes : Usin

Hi there! I have recently moved from Spotify, and it is great, but one issue I have is when I am in the lock screen, the option to fast forward/rewind 30 seconds is not there. Only the option to completely skip to the next episode. I haven’t been able to find any options in the settings.  I have an android by the way.

I’m starting to accumulate a long list of grievances with Deezer, and it’s bad enough that I am seriously considering going back to Spotify because I’m just so tired of dealing with it. A support ticket about a band’s albums missing from the desktop app/site artist page resulted in no change. It’s still broken months later. Google home playback is slow af. It takes so long to connect and start playing that I almost wonder if it didn’t work. I tried to get my playlist on shuffle to my speaker group the other day and it NEVER loaded.  Related to 2, when I cast from my phone to my speaker group, the music is playing on my phone too. I have to turn down my phone’s volume or hear the song staggered about 10sec apart. Skipping songs and navigating during playback is so sketchy I don’t dare disturb it.  The app has just.. stopped. Multiple times. WHILE I WAS DRIVING.  I run into a weird problem where the “shuffle queue” on my phone and my computer are exactly the same, and it’s going to play

Is anyone else having trouble uploading there own mp3's on the desktop version of Deezer. I was able to do it last night and now it uploads but its in fate font and has the date next to it and says "this track is not available yet". Is this because there are in the Beta stage of getting this corrected? I would recommend them to have a way to upload albums too. Let me know if there is a fix to this (updated my flash player with little luck). Thanks

Deezer staff suggested this place as a response to my 3-star Google Play review, so here we are. The problem:There are multiple posts about this topic on this forums and elsewhere - the favourites (or any other playlist) shuffle feature is far from giving an actually random queue of tracks from the playlist. Instead it gives massive preference to what I think is recently added tracks, tracks with some sort of preferential background deals (though this is probably restricted to Flow), and “mood” or genre adjacent tracks.Which, on its own, is perfectly fine. However, sometimes I simply want to listen to whatever, a chaotic collection of old and new songs, added recently or years ago, a mix of genres, popular and obscure brands. I don’t want to be forced to be beholden to some complex algorithm. What’s the point of favourites then? It’s “favourites”, not “liked”. I want to listen to all those songs regardless of what your algorithm thinks.Flow itself is even worse in both picking songs fr

How are the stats in my Ddezer month calculated?I have not heard of nor remember hearing any of my top 3 songs from my May summary. I also do not recognize any of the top 3 song artists. Apparently I heard them 30, 30 and 28 times and with that frequency, you would think I would at least recognize the songs. I almost exclusively listen to Flow but so should I.even hear tge same song 30 times in a month? Once a day? 

After subscribing newly via verified student account, the app appears as if I dont have a premium account. It doesnt allow me to choose songs. And if I want to reverify my student account via the premium page, then the student offer is not there.How shall I tackle this ?Thanks