About my Deezer

if I want to shuffle my favorites, I can!! that’s an option right there in a different section! But now the full library shuffle is favorites only… it took me the last week at least to figure it out, I kept wondering why it was suddenly so repetitive and useless. PLEASE PLEASE PLEASE give back library shuffle

We changed country this summer.I was at some point made aware that I should change my account‘s country, but I forgot to watch for me renewal date, which was December 4th.It is a yearly subscription. From what I read: the procedure should be to cancel my current subscription, and create a new one.Is there a way to “transfer” the remaining 11 months to the new subscription?

I have already bought a subscription from Deezer and it is still asking me to buy a subscription and I have already purchased it 

Long title, sorry, my daughter cannot add songs to her private favourites playlist if those song are on my private favourite playlist. We have different accounts on different devices  We've had a family plan for years, this is a new problem. If she looks at a song that's on my favourite list the heart is illuminated as if it's on her favourites, but it isn't and she cannot add it to hers. She also cannot un-favourite it.

Just joined Deezer from Spotify and so far very happy! However - why can you not always add a song to queue/play next? And why when you select one song does it start a mix? It also deletes your queue?! :o Sometimes you just want to scratch a music itch and then get back to the mix you were already in. However if you come out of a flow and go back in you're not on the same track!

….even if last time I played it was not on shuffle. This has to be a glitch right that it doesn’t honor the shuffle button if I had been listening to it straight through previously?

I’m currently looking for a new go-to app to get off Spotify for all the reasons people should leave Spotify, but the thing that’s killing me with virtually all of them is how poorly they play across platforms.If I’m listening to a song on the Spotify app and then sit down at my laptop, I can pick right up where it left off and then send it to my receiver and then pick it up from either of those devices and it’s all seamless. Apple Music utterly fails in this area, and Deezer is barely better: it tells me what song I’m listening to but now where in the song I am, so if I want to switch devices I have to start the song over or manually move the playhead which is a deeply stupid design made infinitely more infuriating by the “This is why your music stopped playing” notification that shows up every single time as though that isn’t exactly the behavior I’m looking for. (The notification makes me irrationally angry.)So I guess my questions are “Why is this so dumb?

Bonjour, j'aimerais savoir comment je peux effacer tout l'historique de mon compte et recommencer à zéro car lorsque j'écoute mon flow il y a des artistes que je n'aime absolument pas qui reviennent en permanence même si je l'ai mentionne avec un cœur barré. Par avance je vous remercie de votre réponse

Every other app has some kind of like/hearth button in notification, this feature would really simplify my life because whenever I listen to music and discover some new song that I like, I have to open deezer app to like it.

First: I want to distinguish between the device-associated settings that enable or disable push notifications, and the menu labelled “notifications” you view by tapping the bell icon. I’m talking about the latter.  I'm coming from Spotify, where “what’s new” lists every new single, ep or album release by every artist I follow.  my expectation of the Deezer notifications menu is that it should do the same thing.  for the first week, it was totally empty, even after importing >1000 favorite artists.  I eventually reached out to support and the technical team made some change.  since then there’s been a single release per day.  including today, where, looking at Spotify’s What’s New, I see about a dozen new releases. I’ve sampled some of them on Deezer and confirmed that a) I have favorited that artist and b) the album is available here, too.  so: my expectation is that I would have access to a time-ordere

Deezer on desktop shows a “Your computer seems to be offline” message every few minutes consistently. It makes requests to “sdk.iad-01.braze.com“ at the same time. Functionality for the user is not impacted but I still get this annoying message every time. I don’t want to allow whatever metrics you’re tracking and Deezer isn’t offline. Stop showing me this.

I really should not have to try so hard to remain a customer, but I genuinely love Deezer for Flow, and have a strong preference to support a smaller company over Apple, Google and Spotify.But putting it as frankly as I can - the state of the Android app is completely unacceptable. It is buggy, slow, and issues remain unaddressed for MONTHS or YEARS. There are many issues you encounter while using the Android app that simply do not exist at all on the iPhone version. Let me list just a few of the issues:Flow has literally been broken for months, it used to be endless songs and now it just stops after a certain number Chromecast support is absolute garbage. Start playing a song from the app, come back to the app after a few minutes to change songs and it has lost sync. Just swiping the app away and coming back and it works - this is NOT a hard issue to solve. Been this way for years now. Android Auto support - if you drive anywhere that has low co

This has happened more than once now. I’ve been listening to one of my playlists when I notice a change in music genre playing. I check the relevant playlist and find several tracks with blue dots next to them that I did not add to that playlist. It is getting annoying. I highlighted all the tracks and removed them. Listening to the same playlist when again I hear a track I know I did not add. This time, I cannot find the rogue track on the playlist so I have no idea where it is playing from. User control is absolutely diabolic on Deezer. I feel like to returning to Spotify.

I accidentally deleted my top songs july 2025 deezer month playlist and when i check my july deezer month on my profile page, it doesnt show the playlist :/ i checked for other months and they are available but i cant find july... what should i do?

Hello,I have recently switched to Deezer, but there are several problems with it. First, the skip, play, and back buttons are too small. Second, the desktop PC app is really laggy when you move the window. And the worst issue is the popping sound when pausing and resuming the song, and when skipping and going back to the previous song. I hate the sound. I have the Premium subscription and the audio quality is set to the maximum. I have already tried to fix it by looking through the community and online (clearing the cache, reinstalling the app, turning the phone off, etc.), but the popping sound is still there.HOW DO I FIX THE PROBLEM?

Hello, I left Spotify to subscribe to Deezer, wishing to support a french company (as a French person), but, you apparently made the choice not to allow users to organize their music with folders, people who listens to a lot of music and hundreds of albums have the need to arrange them by topic. How can one find an album listened several years ago if one cannot put it in a well arranged folder on the shelf?I'm going to have to go back to Spotify, are you aware that by refusing this basic function, you're probably losing hundreds of thousands of customers?I imagine that in one way or another it must suits your business model, but... it's embarrassing. I'm writing you this message to find out if you agree that it's not possible to organize your music using folders, thank you in advance for your reply and have a nice day.

Hello Deezer Team,I would like to ask for an official clarification about the availability of Deezer Free in two specific countries.Is the Deezer Free (ad-supported) plan currently available in Turkey and Turkmenistan?Some users say the Free plan is not supported in these regions anymore, while others claim it is still active. There is no clear information on the website.Can you please confirm whether the Free plan is officially offered in:• Turkey• TurkmenistanThank you in advance for your help.

Bonjour quelqu un se connecte a mon compte frauduleusement j aimerais changer mon mot de passe mais je n ai plus accès a mon ancienne boîte mailcomment puis-je faire pour la changermerci

I’ve been trying to subscribe to a family plan on my browser for the past half hour but the website (payment.deezer.com) does not react when I press any of the “Start immediately my Deezer Family subscription” buttons. Regardless of the option I choose, the confirmation buttons go absolutely nowhere. I don’t even get a loading symbol, and can continue interacting with the page as if I didn’t press the button at all.Deezer is my favourite of the streaming platforms I've trialled recently but it’s kind of hard to use it if it won’t let me subscribe! How can I fix this?

Improve Deezer connect so it works similarly to ones like Spotify connect and Tidal connect 

Spotify just introduced lossless audio and Tidal now has a proper connect app that lets you use the native Tidal app on streaming devices. I really don't want to leave Deezer but I don't think they appreciate how devastating this is going to be for their market share. Time to step up guys, the clock is ticking. 

Crossfade is such a basic function. I would like to know when Deezer plans to roll it out for the Desktop app and why they haven't done so in all these years.

For some reason Deezer added this as my Top tracks but none of it is tracks I don't listen to. Half of them I can't access. Is someone experiencing this? 

there is now no way to find an album, playlist or artist you recently listened to other than to go through a lot of clicking and scrolling to get to the Just Heard song list (which is hidden in playlists and you can’t even pin to the top of that category) and scrioll through EVERY SONG that has played until you get to what you want, then I guess click through to that song to get to the link for its album or srtist… if it was a playlist you were listening to you’re just out of luck, it’s goneThat category was at the top of the homepage for a reason it’s VERY USEFUL AND NECESSARY I’m literally thinking of trying to find another spotify alternative without this, it’s crippling to my user experience