About my Deezer

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6175 Topics

Pia.Deezer Community Manager

How do I change / update my Deezer email address (new topic)?

We are happy to change your email address for you, but first we need to confirm that you are the account owner. This is just a data protection measure for your own safety. Please send a copy of the receipt from your last payment to Deezer via this link to our customer support (In order to protect yo...

Your account and subscription

1 63 26

2 days ago

S

Sarah Saoo New member

Deezer Charts for Pakistan

New

Kindly add chart for Pakistan. And allow gift card purchase as well.

Features & Feedback

2 10 2

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2 days ago

K

Kamil Pilawski Groupie

Paid but still being asked to subscribe

Answered

Have you upgraded your account? Are you still seeing adverts and being asked to subscribe? Try these quick fixes. If you paid via Itunes, please check this topic Just set up your payment? It can sometimes take a couple of minutes for the system to update your account status after making a payment...

Your account and subscription

22 49359 2055

2 days ago

Mirella Karla New member

The SongCatcher function is not available for me

Answered

can anybody help me? The SongCatcher function is not available for me, and the app is updated

Features & Feedback

0 117 6

2 days ago

H

Hear More Music Roadie

Why am I being charged $19.99 US/month for Deezer HiFi?

Answered

Why am I being charged $19.99 US/month for Deezer HiFi? Your website states it is $14.99.

Your account and subscription

0 15 1

2 days ago

L

lucid.nightmare13 New member

Followers unwanted: How do you block people on iOS?

Answered

How do you block people on iOS? I have unwanted followers I want to take off immediately

Your account and subscription

0 122 5

2 days ago

P

Panthera Razork New member

Deezer keeps stoping the music 'Being used on another account'.

Answered

As the title shows, it plays around 30s, maybe 1 minute, and it stops with that message. I’m the only user on this account (and have been for multiple times). Using it on Android (not at the same time) and on Mac (Firefox - web interface). I’ve changed the account password but it keeps cutting the m...

Your account and subscription

0 14 2

2 days ago

A

alep79 New member

Credit card expired. How to insert new credit card?

Answered

Title says all. It seems impossible to modify the data.

Your account and subscription

0 104 8

2 days ago

P

Pavel.S Groupie

I signed up for a trial period of 1 month, but in the application on the phone in two weeks the subscription ended

Hello! I signed up for a trial period of 1 month, but in the application on the phone in two weeks the subscription ended. In the app store, it shows that there are still two weeks of the trial period ...

Your account and subscription

0 13 1

2 days ago

V

vita One hit wonder

Clear cache without deleting offline tracks

New

Hello there! I think it would be cool to have an opportunity to clear your cache without deleting offline tracks. Sometimes you have a lot of cached tracks, and you wanna free your phone's space, but you don't wanna clear offline track, because you listen them often so you don't wanna download them...

Features & Feedback

2 9 1

2 days ago

V

Victoria M New member

3 month offer for 0.99$ not working

Answered

I got the offer for 3 months for 0.99$ and its not working. I still have Adds on and a limit of 6 to skip the music!! Also i Can’t download the music.

Your account and subscription

2 80 7

2 days ago

L

Lukas86

Can't switch family profiles

Answered

Today I can't switch to different family members. Only the master account is accessable. Perhaps this has something to do about not residing on the same address due to holiday. My girlfriend is in Croatia for holiday , while me and my sons are in Ireland at the moment. And my cousin is still back...

Your account and subscription

0 117 9

2 days ago

R

randomreed Groupie

Force logout other users

Answered

I believe someone else has gained access to my account. A rogue profile has been added to my account and I keep on getting cut off from playing music with an error message saying another person is using the profile. I changed my password, but this does not forcefully logout users. I have no way t...

Your account and subscription

1 279 11

2 days ago

C

Cassandraaa88 Groupie

I started my 3 month free subscription which I will start paying at the end of April and it got approved but my app still puts me under a “free account”

Answered

I started my 3 month free subscription which I will start paying at the end of April and it got approved but my app still puts me under a “free account”. When I go to try and subscribe as it won’t work it says I am already subscribed but it is not reflecting that on the app.

Your account and subscription

0 8 1

2 days ago

operatic Groupie

Here is a music industry story for you

New

Subject: Here is a music industry story for you Date: Wednesday, 3 April 2019 at 10:15 From: Paul Shaw To: Music Ally Music Ally, See below. Regards, Paul Shaw --- Aussie pensioner cancels Deezer annual subscription due to newly implemented "Protected by reCAPTCHA" protocol In his e-mail me...

Features & Feedback

0 136 2

2 days ago

P

Psychedelic.Man New member

I delayed the subscription payment 3 minutes ago a day ago, I paid for it, it was debited from the card but I'm still not Deezer Premium

Answered

Hello, I have a problem with paying for a signature. I delayed the subscription payment 3 minutes ago a day ago, I paid for it, it was debited from the card, and the notification that I am not a deezer premium subscriber weighs me, what should I do?

Your account and subscription

0 8 1

2 days ago

A

alou100877 Groupie

Can't listen deezer with my family!

Answered

Hello, i don't know why we can't listen to the music from different mobile or ipad and we have a family account .. Please can you fix the problem, i have a registration and i pay, Thank you so much

Your account and subscription

0 8 1

2 days ago

O

Ons One hit wonder

Alphabetical Artist search

New

Could you please add an alphabetical search bar either at the top or vertically down the side so that we can find the artist we are looking for in My Music. When you have lots of Artists in My Music searching by scrolling is difficult, awkward and a little old. I find the search bar ok, but not all...

Features & Feedback

2 33 12

R

2 years ago

G

GeoffGeoff New member

Make the offline mode button work again

New

I know I can "go into my phones settings to turn off mobile data" I DON'T WANT TO. Deezer is not a free service, don't take the p*ss out of your customers put the offline button back

Features & Feedback

2 13 2

3 days ago

E

Elves.Dias.Dos.Santos New member

Notification for new releases

Answered

Good day, ever since I downloaded the app and subscribed to it, I never got notifications from other users(singers) whenever they release a new song. I feel like I live in a cave because I only hear new songs from others. I have gone to my settings using a computer to change the notifications choice...

Features & Feedback

2 1154 35

3 days ago

Anja Megastar

How to cancel your Deezer Subscription

Answered

You can cancel your Deezer subscription anytime, no commitments. Below are the steps to cancelling, per subscription type. Not paying directly through Deezer iTunes customers As Apple handle all your payments, you will need to cancel your Deezer subscription through them. This is because Deezer can...

Your account and subscription

20 130472 1064

3 days ago

Anja Megastar

Deezer Family Guide

Deezer Family means you can give up to 6 individual Premium+ profiles to your family members while only paying one low price. How does it work? When subscribing to Deezer Family, you get a Premium+ account and up to 5 other Premium+ profiles to share with your family members. Your account becomes t...

Your account and subscription

18 37778 668

3 days ago

A

Andrew.Ralston Groupie

delete entire favourites, is it possible?

Hi, I'd like to start with a clean slate with no music. Is there a way to remove all songs from favourites at once? I've over 1000 songs and deleting all individually will take a life time.

Your account and subscription

0 11 1

3 days ago

P

Pia.Deezer Community Manager

How do I create and log into Deezer Family profiles?

Creating a family profile (on mobile) Log in to your Main account Open Favorites Go to Settings Select Switch profile Select Add a profile Fill in the user details: Username, Gender and Age Select Create Profile Note: You also have the option to remove profiles in the top right...

Your account and subscription

0 19 2

3 days ago

helene.deezer Community Manager

[FEEDBACK] What do you think of "Flow"?

Hi all, We wish to collect some of your feedback on Flow, that's why we are opening a new dedicated thread for you to share your feelings on this feature. Do you like it? Why? What do you think we are missing? Please be as detailed as you can in your comments, cheers!

Features & Feedback

11 2659 119

3 days ago

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