Scrobble Last.fm from Deezer not working

plailleur wrote:

Got a temporary workaround for scrobbling with Deezer web player:

1. Deactivate new UI in settings
2. Use Chrome extension https://chrome.google.com/webstore/detail/web-scrobbler/hhinaapppaileiechjoiifaancjggfjm

Fingers crossed for Deezer to fix things on all platforms for good. 🤞

I listen mostly on mobile (iPhone). There does not seem to be any fix and it's been about two months since the issue started. The ping-pong between deezer and last.fm is incredibly frustrating, with neither wanting to take action and resolve this once and for all as the issue is "on the other side". Senseless.

I will now cancel my family subscription and look for another service. This is ridiculous.

Any news?
My scrobble Last.fm still does not work in browser (only use in browser).
I will use other sites as long as this has not been fixed.

[quote user="João.Miguel.Varela"]Any news?
My scrobble Last.fm still does not work in browser (only use in browser).
I will use other sites as long as this has not been fixed.

Go to deezer labs and disable the new look they have provided. It has worked for me now I can scrobble only from the site. I have problem with scrobbling on desktop app.

Switching the new web site design off helps. Scrobbling works if the music is played in browser.

Mmat8 wrote:

Go to deezer labs and disable the new look they have provided. It has worked for me now I can scrobble only from the site. I have problem with scrobbling on desktop app.

It does not work with me.
With or without the new look, it does not work.

what add-on do you have in your browser and what browser do you use?

"Web Scrobbler" and chrome (also use Firefox).

rasul wrote:

Switching the new web site design off helps. Scrobbling works if the music is played in browser.

Sorry, I misled you. I forgot I had installed that WEb Scrobbler plug in and it works even better because it scrobbles the remixes titles in brackets.

Have you checked in deezer site that you're logged in last.fm account? I have the same add in as you and use same browser and I fixed mine problem by switching off the new look.

[quote user="Kornél::s::Muhi"]Hello,

I'm new to Deezer and would like to scrobble my tracks using the internal scrobbler, so I've linked my Last.fm account under "Alerts & sharing", but it does not scrobble anything for me.
Anyone else having the same problem?

I have only tried the web player as of now (I can overcome this with a scrobbler extension in the browser), does anyone have experience with scrobbling on the mobile app?

Thanks,
Kornel

Yes I have same problem..

[quote=berkerilhan]

Hello,

I'm new to Deezer and would like to scrobble my tracks using the internal scrobbler, so I've linked my Last.fm account under "Alerts & sharing", but it does not scrobble anything for me.
Anyone else having the same problem?

I have only tried the web player as of now (I can overcome this with a scrobbler extension in the browser), does anyone have experience with scrobbling on the mobile app?

Thanks,
Kornel

Yes I have same problem..

Scrobbling on a mobile app I have installed the real Last.fm app and it works if that doesn't work for you install Simple Last.fm Scrobbler it's on Google Play.

I'm so frustrated and mad at Deezer! 😥

Hi, Deezer

I’m on iOS, and despite having linked my Last.fm in the account settings on the website, no scrobbling happens when listening through the iPhone app. If you fix this, I will subscribe. If not, I’m going to have to keep looking for a music streaming service that scrobbles.

Luka.Urbac wrote:

plailleur wrote:

Got a temporary workaround for scrobbling with Deezer web player:

1. Deactivate new UI in settings
2. Use Chrome extension https://chrome.google.com/webstore/detail/web-scrobbler/hhinaapppaileiechjoiifaancjggfjm

Fingers crossed for Deezer to fix things on all platforms for good. 🤞

I listen mostly on mobile (iPhone). There does not seem to be any fix and it's been about two months since the issue started. The ping-pong between deezer and last.fm is incredibly frustrating, with neither wanting to take action and resolve this once and for all as the issue is "on the other side". Senseless.

I will now cancel my family subscription and look for another service. This is ridiculous.

Absolutely agree. That is crazy as hell.
I am a huge Deezer user, with more than 1000 listening per month. But the issues I experienced lately are unacceptable. Guys : just forget your useless new UI that won't help anybody, please be sure that your theoretically supported features work.

Bye bye Deezer, hello Spotify.

Nicolas

Hello. When the scrobbling issue will be solved?

Deezer doesn't seem to care much about their users. That's pretty sad.

DimaGoodwin wrote:

Hello. When the scrobbling issue will be solved?

😥😥😥

According to last.fm, "Scrobbling goes through our [Last.fm] api, but the actual implementation is done on their end [Deezer]."

Both sides say it's on the other's side end. Great. This really does look promising.

Luka.Urbac wrote:

According to last.fm, "Scrobbling goes through our [Last.fm] api, but the actual implementation is done on their end [Deezer]."

Both sides say it's on the other's side end. Great. This really does look promising.

As commented above, Deezer has no partnership with Last FM, but Deezer and Last FM are in touch at the moment to see what it could be done 😉

Rafael. wrote:

Luka.Urbac wrote:

According to last.fm, "Scrobbling goes through our undefinedast.fm] api, but the actual implementation is done on their end undefinedeezer]."

Both sides say it's on the other's side end. Great. This really does look promising.

As commented above, Deezer has no partnership with Last FM, but Deezer and Last FM are in touch at the moment to see what it could be done ;)

9 days ago you said: "Deezer doesn't have any partnership with Last FM, therefore there is nothing to be fixed on our side", while last.fm claims there is no issue on their side, but the issue is due to your implementation.

Wouldn't it be best to reverse everything, restore the old interface and release the new one once everything is sorted out, given that the issues started with the release of said interface?

There are 160+ replies to this thread with 7000+ views (and some more on last.fm's community pages). I believe this affects more than just a couple users and should be resolved ASAP.

Also, please mark the thread as "not yet solved".

Rafael. wrote:

As commented above, Deezer has no partnership with Last FM, but Deezer and Last FM are in touch at the moment to see what it could be done ;)

Rafael, you just keep repeating "Deezer has no partnership with Last.fm" as if having no partnership somehow absolves Deezer from all responsibility towards this issue.

Tens of other apps and sites and music players also have no partnership with Last.fm, and yet the implementation of Last.fm's scrobbling API works great in their products. And in Deezer, this was never properly implemented - tracks were being scrobbled at the end instead of when begin playing, they were scrobbled immediately instead of when played 50% or more, they where scrobbled with an occasional delay, etc. But at least it worked!

Now, it doesn't. And since all other services who use the scrobbling feature still work, it's only logical to conclude Deezer messed something up. Yes, Deezer, on their end (partnership or not).

Mistakes do happen, we all realize that. And I'm sure the solution is being worked on, but from a customer's perspective this seems to be solely because of Last.fm's effort - their community manager saw the thread in their forums, and after seeing the problem persisted, they registered here and offered direct collaboration to solve this.

Rafael, as much as you were trying to help, your comments like "we have no partnership with Last.fm" and "there's nothing to be fixed on our side" have the opposite effect: they make Deeezer sound pompous, and dismissive towards customers' legit complaints (although again, I'm certain that's not the actual case).

And also, to echo Luka.Urbac's post, mark this as "not yet solved".

Hi, I marked this as unsolved. The previous solved comment was about another subject last year. As I commented, and sorry for repeat myself, we dont have a partnership with Last FM, but our devs are in touch with them to get this solved. At the moment there is nothing that I can do from here right now. I will keep updating everyone as soon as I have any more news. Sorry about that!

Luka.Urbac wrote:

@Luka.Urbac You're absolutely right!

I rolled back to the old interface, and I use the plugin - https://chrome.google.com/webstore/detail/web-scrobbler/hhinaapppaileiechjoiifaancjggfjm
I had to use only the web version, on the phone it doesn't work.

There is no customer focus. Deezer is your shame! @Rafael.

Last.fm is the oldest resource for music lovers. Not having integration with them is a failure!

Svo, you can use a 3rd party scrobbler for phone scrobbling. There are several of them, and they all seem to have better scrobbling implementation than Deezer natively had.

@V_Shaft except none of them seem to work with iOS devices.