include
Answered

Scrobble Last.fm from Deezer not working

Show first post

468 replies

Rafael.
Userlevel 7
Badge +7
Hi Guys, Deezer doesn't have any partnership with Last FM, therefore there is nothing to be fixed on our side. Scrobbling is a Last Fm feature and hopefully they will get it fixed soon! We have already passed the feedback on to them. Sorry about that!
H
Rank
Userlevel 1
Hi there, i actualy connect last fm in settings -> alert and sharing -> Last.fm . But music doesn't scrobbling to last fm account.




Last fm settings:

2 Attachments
Q
Rank
Userlevel 1
I also experienced a change .Until the end of Sept. the music played with the deezer app on my iphone was scrobbled just fine, now it does not work.

I consciously do not want to use giant apple for my music, I like Deezer. Please take care of this together with last.fm.
D
Userlevel 2
It has been like that in my case for the last 10 days. Really need someone to look into this, since Deezer isn't scrobbling from laptop or Android app. Deleted and reinstalled/reconnected everything, still won't scrobble. Please help out.
D
Userlevel 2
Hello everyone,

For over 10 days now Deezer isn't scrobbling my listened songs from website or Android app. Contacted Last.fm, I was unable to get any info, but looks like it its't their issue since YouTube scrobbling works. Removed all extensions, unlinked the account, reinstalled the app, connected everything again, and it's still not working.

Can you please help me out with this issue?
Thank you in advance,
Marija
Maddieman
Rank
Userlevel 1
Hi everyone, we are aware of problems with Last.fm. Our team has looked into this and unfortunately we are not able to do anything at this moment as this is not entirely in our side. We are very sorry about that.

Hi @Flo.Deezer , I'm Last.fm's customer and community support manager.

We're not aware of any issues with your API key (or the scrobbling API overall), but if you're still having a problem with this, please send me a PM or email, and I can put you in touch with our tech team.

Hopefully we can help get this working for you again. :)

Cheers,
Jon
S
Rank
Userlevel 3
that's right, I have a problem. I created two topics about it, but they are removed for some reason.
Anja
Userlevel 7
Badge +1
Hi guys, we've already passed this on to our team and last.fm is looking into it as well. We have an ongoing discussion on this topic too

https://en.deezercommunity.com/search?q=scrobble

We'll keep you posted as soon as we know more 🙂
A
Rank
I have the same issue. With iOS\Mac devices.

As Deezer's fan I use it for many years. That problem is critical for me. Thinking about switching to another platform like Yandex Music or something like that 😞
S
What to do when Last.fm is blocked in your country? How?
Anja
Userlevel 7
Badge +1
@Svo We don't just remove comments or topics. We probably merged your posts into existing topics. that way we have all feedback and bug reports in one place and don't forget about anyone :)

@A-Lex.Lunar.Woods We are aware of issues and are already in touch with the team. Please check the latest conversation on the topic I mentioned above. Hope this will be fixed soon.
S
Rank
hello. what happend to the scrobbler? my songs don't appear on last.fm a long time ago. I am using the web version.
Rafael.
Userlevel 7
Badge +7
What to do when Last.fm is blocked in your country? How?

Hi, I have no idea, I'm sorry 😕 Please get in touch with Last Fm 😉
Rafael.
Userlevel 7
Badge +7
Hi everyone, we are aware of problems with Last.fm. Our team has looked into this and unfortunately we are not able to do anything at this moment as this is not entirely in our side. We are very sorry about that.

Hi @Flo.Deezer , I'm Last.fm's customer and community support manager.

We're not aware of any issues with your API key (or the scrobbling API overall), but if you're still having a problem with this, please send me a PM or email, and I can put you in touch with our tech team.

Hopefully we can help get this working for you again. :)

Cheers,
Jon

Hi Jon

As commented above, we don't have a partnership with Last FM and from our side we can't really do anything. I will send you a m right now!
K
Rank
Please fix it.
J
Rank
Hello everyone!

Thr same problem here. I use browser version at work and Android version on my cell phone. Scrobbling hasn't been working for a week I guess.

I partly solved the problem by installing Simple Last FM scrobbler application, but it isn't a complete solution, because I still cannot listen in browser.

I like Deezer, and Last fm as well. Please solve the problem.

Best regards, Jim
Anja
Userlevel 7
Badge +1
@Scruff.McKenzie I merged your post into this topic as we've discussed this here already. We're in touch with last.fm and I hope this will be fixed very soon!
N
Hi guys

I just realized I've been having problems with Deezer account and Last.fm sync.
My last tracks transmitted to last.fm site was dated on Oct, 7th. But I've been listening all the time since then.
Please let me know if there is already a solution to this.

Thanks!
N
Rank
Hi guys

I just realized I've been having problems with Deezer account and Last.fm sync.
My last tracks transmitted to last.fm site was dated on Oct, 7th. But I've been listening all the time since then.
Please let me know if there is already a solution to this.

Thanks!
All discussion for the last few weeks was about this issue. Stay tuned.
B
Rank
Since 2 weeks, music is not scrobbled correctly : Only fews titles are scrobbled.

Last.fm told me that it is on your side.

When will you be able to resolve the problem ?
Remy77077
Rank
Userlevel 2
It's broken for some reason for the last few months on Deezer for me, and they haven't shown any urgency in fixing it. It's incredibly poor and frustrating.

https://en.deezercommunity.com/ideas/324

https://en.deezercommunity.com/troubleshooting-and-tips-4/scrobble-last-fm-697
Remy77077
Rank
Userlevel 2
Hi Guys, Deezer doesn't have any partnership with Last FM, therefore there is nothing to be fixed on our side. Scrobbling is a Last Fm feature and hopefully they will get it fixed soon! We have already passed the feedback on to them. Sorry about that!

This is garbage btw. Deezer is not sending the information to last FM correctly. There's no problem at last FM's side at all. Scrobbles from all other devices and methods work fine.

Deezer is the one that needs to fix whatever they broke a few months back (VERY likely related to the big update to Deezer around then).
Flo.Deezer
Rank
Userlevel 7
Badge +1
HI @Remy77077 and @B_A_OB_A_B we are very sorry for the inconvenience. We have forwarded all of this to our developers and are looking into this.

Please bear with us until we find a solution.
S
Rank
Userlevel 3
I'm waiting. Not working yet
P
Rank
Userlevel 2
Got a temporary workaround for scrobbling with Deezer web player:

  1. Deactivate new UI in settings
  2. Use Chrome extension https://chrome.google.com/webstore/detail/web-scrobbler/hhinaapppaileiechjoiifaancjggfjm
Fingers crossed for Deezer to fix things on all platforms for good. 🤞

Reply


TERMS OF USE DEEZER COMMUNITY SITE