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Michael
Hitmaker
Hitmaker
November 8, 2017
Answered

Scrobble Last.fm from Deezer not working

  • November 8, 2017
  • 493 replies
  • 39850 views
Hi @Lucelia.Mascarenhas,

It is possible to link your Deezer account to your Scrobble Last FM account from a computer/laptop using this link:

https://www.deezer.com/account/share

You should see the Scrobble as the option on the right.
Best answer by bluezzbastardzz

As far as I remember, Deezer’s internal scrobbling option wasn’t working correctly around that time and was simply lagging several hours with submitting the scrobbles to your Last.fm account, so probably it was coincidence that it started working for you again after reinstalling. This lagging occurs from time to time, and the only thing you can do in this case is wait.

493 replies

Remy77077
Guitar Hero
Guitar Hero
October 2, 2018
Just want to report I have all the same issues as others in this thread. Using Deezer on the web mostly, Chrome on a Mac.

  1. Scrobbles taking a long time to appear at all (hour+ delay)
  2. Sometimes the same track that was listened to once being scrobbled 10+ times in a row inaccurately.
Rafael.
Ultimate Superstar
Ultimate Superstar
October 3, 2018
Just want to report I have all the same issues as others in this thread. Using Deezer on the web mostly, Chrome on a Mac.

  1. Scrobbles taking a long time to appear at all (hour+ delay)
  2. Sometimes the same track that was listened to once being scrobbled 10+ times in a row inaccurately.


Hi there, thanks for the message. These are known issues that the devs are aware of. We will keep passing the feedback on to LAst FM too. Sorry thats has been taking so long to get fixed!
Roadie
October 3, 2018
Greetings:)

I’ve downloaded both apps on my phone (ios) and linked them through website, but even though both apps are runnung, Last.fm isn’t picking any new scrobbles. What do you suggest I do?

Thanks in advance.
Flo.Deezer
Ultimate Superstar
Ultimate Superstar
October 4, 2018
HI @xy22 that is strange. We are having issues, but it should scrobble anyway. You need to finish listening the song for it to scrobble, have you done that?

You could also try to disconnect the link in your account on deezer.com and reconnect. This should work also without having both apps installed and running. The scrobbling should work anyway.
Roadie
October 4, 2018
HI @xy22 that is strange. We are having issues, but it should scrobble anyway. You need to finish listening the song for it to scrobble, have you done that?

You could also try to disconnect the link in your account on deezer.com and reconnect. This should work also without having both apps installed and running. The scrobbling should work anyway.



I’ve listened to two albums for that matter, but it hasn’t picked a single thing. I’ve tried unlinking and relinking on deezer, once again to no avail. I will try to reinstall the apps as soon as I recharge the phone and will let you know if it solved anything.
Guitar Hero
October 5, 2018

Just want to report I have all the same issues as others in this thread. Using Deezer on the web mostly, Chrome on a Mac.

  1. Scrobbles taking a long time to appear at all (hour+ delay)
  2. Sometimes the same track that was listened to once being scrobbled 10+ times in a row inaccurately.
Hi there, thanks for the message. These are known issues that the devs are aware of. We will keep passing the feedback on to LAst FM too. Sorry thats has been taking so long to get fixed!


And when can we expect this feature to be fixed?
Your devs have started working on this fix at least 10 days ago (according to the posts in this topic) so I hope the fix will be deployed soon because these scrobbling issues are pretty frustrating (at least for me, a scrobbling junkie). 😞
Anja
Deezer Staff
Deezer Staff
October 6, 2018
Hi there, we can't really give you an ETA for it. Our teams are very busy with a lot of different tasks and we can't give you a timeframe for any fixes. But they're aware of it and we'll let you know once we know more. Thanks a lot for your patience! 🙏🏼
Guitar Hero
October 8, 2018
Hi, since the beginning of October , no scrobbles at all. I've been listening to Deezer mostly in my Chrome browser on my backup computer and it just stopped scrobbling.
Somebody also mentioned that some tracks have been multiplied in scrobbles, also happened recently. A track I've only listened to once has been scrobbled at least 10 times in a row. Sometimes they also appeared hours later, but now, nothing since 1st of October.

I've tried unlinking and linking, but it still does not work.
Any suggestions?

Thanks in advance.
Flo.Deezer
Ultimate Superstar
Ultimate Superstar
October 9, 2018
HI @Lucelia.Mascarenhas sorry about that. If unlinking and reconnecting does not help there must be another issue. I am following up on this with the developers. Please bear with us until we get an answer 😉
Rising Star
October 10, 2018
Same problem. Tried in web player, disconnected/connected, then installed various Chrome extensions, and tried with Deezer desktop app. No scrobbling.