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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?
K
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I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

https://www.deezer.com/en/profile/3421485864

126 replies

Rudi
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Hey @femi106 

Thanks for coming here and letting us know. Please reach out to our support team if the information above doesn't help you :thumbsup_tone2:

G
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cancel my subscription

Jaime.
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Hey @Gary Anderson 
If you want to cancel your subscription, please check the info above in this topic or contact our support team here :nerd:

V
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Hi there, 

while trying to cancel my premium (3 month free trial) subscription, I couldn’t find the “cancel subscription” button. 

Where do I click to cancel it? 

 

Thanks in advance for the help! 

Jaime.
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Hi @viktoria.warkentin 
I've checked your account and noticed that your Deezer subscription is paid through Apple. This means the cancellation needs to be done via Apple too.
Please check the info above in this topic regarding iTunes cancellations.:nerd:
 

V
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Hi @Jaime., thank you so much for your help! It worked perfectly, highly appreciated, thank you!

T
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Hi!! How can I cancel my subscription? Thank you. 

S
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Hello the above link dpesn't exist. Where can i find the link to cancel my subscription?

Jaime.
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Hi @STEFF you can do it here:

 

A
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I am being charged £9.99/month for a Deezer subscription that i have never used and am unable to cancel. Can you tell me why it does not give me the option either on the app or website to unsubscribe?

S
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This article is a joke & completely incorrect. Update your help articles please!!! ...or maybe update the website, just fix this bc it's incorrect! 

Jaime.
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Userlevel 7
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Hi @Andy Williams please check the info above in this topic in order to cancel your subscription.
Or you can always contact our Deezer Support Team  and ask one of our agents to do it for you to make sure the subscription is properly cancelled :relaxed:

 

Jaime.
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Userlevel 7
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Hey @Stacy Hoja we are always open to feedback from our users in order to improve. Can you please let me know what do you think is incorrect in this article in order to check and fix it if needed.
Thank you very much :relaxed:

C
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Deezer uygulamasını iphone'dan indirdim.Fakat şuan android kullanıyorum.Bir iosa erişimim yok. Nasıl iptal edebilirim

Jaime.
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Hi @Ceren I have checked in our system and since you have a subscription via apple you will need to do the following in order to cancel your subscription:

Please follow these steps to cancel your subscription on your iPhone or iPad
* Go to Settings > iTunes & App Store
* Tap your Apple ID at the top of the screen
* Tap View Apple ID. You might need to sign in or use Touch ID
* Tap Subscriptions
* Tap the Deezer subscription. If you don't see a subscription but are being charged, make sure that you're signed in with the correct Apple ID
* Use the options to cancel your subscription. Once you cancel, your subscription will stop at the end of the current billing cycle

Let me know how it goes.:nerd:

F
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please cancel my subscription. i’ve been being charged $10 a month for a year now and never once used whatever this service is. thank you

Jaime.
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Hi @fontainekent5 please follow the instructions above in this topic and you’ll be able to cancel your subscription.
Otherwise you can contact our customer support team and one of our agents will help you. :slight_smile:

P
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Hi, i cancelled my subscription but it says it will only end on Feb 2021. I want it to be cancelled now, not two months after. Can you please help.

Jaime.
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Userlevel 7
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Hi @Patrick Rosales it can be cancelled. You just need to request the immediate cancellation to one of our agents from our Deezer Support Team 
Thanks :relaxed:

S
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Please help me unsubscribed deezer!

Jaime.
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Userlevel 7
Badge +7

Hi @Soon Teck please check the info above in this article or contact our Deezer Support Team 
Thanks!

H
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I need to cancel my Deezer subscription. It is attached to my Fitbit and I haven't used it in months. Not sure where it is. Thanks in advance. 

-Hannah 

Jaime.
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Userlevel 7
Badge +7

Hi @Hannahshep2004 please check the information above in this topic on how to cancel your subscription. Otherwise, please contact our Deezer Support Team an one of our agents will deal with your request.
Thanks!!

E
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I need to cancel my account. The user experience is absolutely horrible. You guys need to make some serious improvements and make it more user friendly.

Jaime.
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Userlevel 7
Badge +7

Hi @Ericmurphy4371 I am sorry to hear that. Please check the info above in this article in order to cancel your subscription. Otherwise you can contact our Deezer Support Team :nerd:

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