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Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53122 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

    126 replies

    Roadie
    January 26, 2021

    How on earth do you cancel this subscription plan. The app just circle jerks you around. 

    Roadie
    January 27, 2021

    Please cancel my account 

    Jaime.Deezer
    Community Manager
    Community Manager
    January 27, 2021

    Hey @Joshua Kinderknecht please contact our Deezer Support Team and one of our agents will help you with the cancellation.
    Thanks :)

    Jaime.Deezer
    Community Manager
    Community Manager
    January 27, 2021

    Hi @Garcia Raymond above in this page you can find all the steps to cancel your subscription. If not, you can contact our Deezer Support Team.
    Thanks :relaxed:

    ladymarion
    Roadie
    Roadie
    February 1, 2021

    I want to cancel my subscription 

    Jaime.Deezer
    Community Manager
    Community Manager
    February 2, 2021

    Hi @ladymarion if you want to cancel your subscription please check the info above in this article or just contact our Deezer Support Team.
    Thanks :)

    Roadie
    February 3, 2021

    I want to cancel my subscription....HELP

    Jaime.Deezer
    Community Manager
    Community Manager
    February 3, 2021

    Hi @Olddog101 if you want to cancel your subscription you can follow the steps in the link below: 

    Thanks:)
     

    Roadie
    February 13, 2021

    How to change my deezer premium to deezer free

    dariaaveronica
    Hitmaker
    Hitmaker
    February 13, 2021

    this should help: