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Rockstar
Kevin Deezer
Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53122 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

      126 replies

      Show previous replies
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      September 14, 2020

      Hey @Savit.Mehra 

      Thanks for reaching out. Our support team can help you sort that out, please click here to log your concerns to them :thumbsup_tone2:

      Roadie
      Lander
      Roadie
      September 29, 2020

      Hoe zeg ik mijn abonnement op 

      Ultimate Superstar
      hpguru
      Ultimate Superstar
      September 30, 2020

      If you have any issues with Deezer, please ask here for help, perhaps no need to cancel once helped? If you have tight on money, perhaps going Deezer Premium Annual will help. Le me know.

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        September 30, 2020

        Hi there @Lander 

        Apologies for my reply in English - Dutch isn't supported here yet.

        Please find more info above :thumbsup_tone2:

        Roadie
        femi106
        Roadie
        October 2, 2020

        Hi,

        My Deezer free trial ends on the 4/10/2020 I’ve been trying to cancel my subscription on the app & online and it won’t let me. 
        What should I do? 

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        October 3, 2020

        Hey @femi106 

        Thanks for coming here and letting us know. Please reach out to our support team if the information above doesn't help you :thumbsup_tone2:

        Roadie
        Gary Anderson
        Roadie
        October 7, 2020

        cancel my subscription

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        October 8, 2020

        Hey @Gary Anderson 
        If you want to cancel your subscription, please check the info above in this topic or contact our support team here :nerd:

        Roadie
        viktoria.warkentin
        Roadie
        October 20, 2020

        Hi there, 

        while trying to cancel my premium (3 month free trial) subscription, I couldn’t find the “cancel subscription” button. 

        Where do I click to cancel it? 

         

        Thanks in advance for the help! 

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        October 20, 2020

        Hi @viktoria.warkentin 
        I've checked your account and noticed that your Deezer subscription is paid through Apple. This means the cancellation needs to be done via Apple too.
        Please check the info above in this topic regarding iTunes cancellations.:nerd:
         

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