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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?
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126 replies

How on earth do you cancel this subscription plan. The app just circle jerks you around. 


Please cancel my account 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • January 27, 2021

Hey @Joshua Kinderknecht please contact our Deezer Support Team and one of our agents will help you with the cancellation.
Thanks :)


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • January 27, 2021

Hi @Garcia Raymond above in this page you can find all the steps to cancel your subscription. If not, you can contact our Deezer Support Team.
Thanks :relaxed:


ladymarion
Tiny Dancer
  • Tiny Dancer
  • 1 reply
  • February 1, 2021

I want to cancel my subscription 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • February 2, 2021

Hi @ladymarion if you want to cancel your subscription please check the info above in this article or just contact our Deezer Support Team.
Thanks :)


  • Tiny Dancer
  • 1 reply
  • February 3, 2021

I want to cancel my subscription....HELP


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • February 3, 2021

Hi @Olddog101 if you want to cancel your subscription you can follow the steps in the link below: 

Thanks:)
 


  • Tiny Dancer
  • 1 reply
  • February 13, 2021

How to change my deezer premium to deezer free


dariaaveronica
Tiny Dancer

this should help: 

 


  • Tiny Dancer
  • 1 reply
  • February 18, 2021

Jeg ønsker frå dags dato å si opp mitt abonnement. Mvh Dan E. Stangeland


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • February 21, 2021

Hi @danestan please check the info above in order to cancel your subscription. Or you can contact our Deezer Support Team and request it to one of our agents.
Thanks :)

 


  • Tiny Dancer
  • 1 reply
  • February 25, 2021

Good day 

 

I want to unsubscribe. Could you kindly advise what I need to do. Thank you

 

Regards,

 

Noelene 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • February 25, 2021

Hi @NoeleneMac please check the info above in this page in order to cancel your subscription.

Thanks :)


Please unsubscribe from deezer app


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • March 5, 2021

Hey @Siphosethu above in this page you’ll find all the information on how to cancel your subscription or you can request directly to our Deezer Support Team :nerd:


Please cancel Deezer HIFI subscription, my son switched to this subscription by mistake.

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • March 7, 2021

Hi @Татьяна.Алсаева please check the info in this page and follow the steps to cancel your subscription.
Thanks :)


How do I cancel my subscription??


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • March 16, 2021

Hey @kmlemmo@hotmail.com please check the info in this page in order to cancel your subscription. If not please contact our Deezer Support Team and one ofour agents will help you.
Thanks :)


Basically, 

 

I used my card for the 3 month trial but cannot access the account anymore. I want to cancel this trial but how can I if I don't even have access to the account

 

Forgot my password doesn't send an email to me to reset the password and Yes I have checked spam


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • March 28, 2021

Hey @sahhsiais please contact our Deezer Support Team and one of our agents will help you with the cancellation.
Thanks :)


  • 1 reply
  • April 3, 2021

I want to cancel my subscription 

I've looked at other posts and found a link to take me to a site were I can do it BUT when I click on it it says I'm not authorised!!

Someone help!!!!

 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5182 replies
  • April 3, 2021

Hey @tljarman I have checked in the system and the subscription was cancelled and will remain active until the current period ends. After that it will turn into free and no further payments will be processed.
thanks :relaxed:


I created my account to try the free trial with Fitbit. I then forgot about cancelling the account before it charged me. I went to cancel it and it tells me I don’t have an account. I had to recreate the account. But when I do it tells me I don’t have a subscription. 
I have tried both emails, my google, my phone number, and my Facebook. And all of it tells me I don’t have an account or subscription. 
has anyone else run into the problem? I just want to cancel the account without canceling my credit card.


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