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Rockstar
Kevin Deezer
Rockstar
May 28, 2020 5:17 PM UTC
F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

      126 replies

      Show previous replies
      Roadie
      fontainekent5
      Roadie
      Dec 20, 2020 1:52 PM UTC

      please cancel my subscription. i’ve been being charged $10 a month for a year now and never once used whatever this service is. thank you

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      Dec 20, 2020 3:03 PM UTC

      Hi @fontainekent5 please follow the instructions above in this topic and you’ll be able to cancel your subscription.
      Otherwise you can contact our customer support team and one of our agents will help you. :slight_smile:

      Roadie
      Patrick Rosales
      Roadie
      Dec 26, 2020 12:35 AM UTC

      Hi, i cancelled my subscription but it says it will only end on Feb 2021. I want it to be cancelled now, not two months after. Can you please help.

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      Dec 27, 2020 9:46 AM UTC

      Hi @Patrick Rosales it can be cancelled. You just need to request the immediate cancellation to one of our agents from our Deezer Support Team 
      Thanks :relaxed:

      Roadie
      Soon Teck
      Roadie
      Jan 5, 2021 11:06 AM UTC

      Please help me unsubscribed deezer!

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      Jan 5, 2021 3:19 PM UTC

      Hi @Soon Teck please check the info above in this article or contact our Deezer Support Team 
      Thanks!

      Roadie
      Hannahshep2004
      Roadie
      Jan 14, 2021 1:48 AM UTC

      I need to cancel my Deezer subscription. It is attached to my Fitbit and I haven't used it in months. Not sure where it is. Thanks in advance. 

      -Hannah 

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      Jan 14, 2021 1:21 PM UTC

      Hi @Hannahshep2004 please check the information above in this topic on how to cancel your subscription. Otherwise, please contact our Deezer Support Team an one of our agents will deal with your request.
      Thanks!!

      Roadie
      Ericmurphy4371
      Roadie
      Jan 20, 2021 2:06 PM UTC

      I need to cancel my account. The user experience is absolutely horrible. You guys need to make some serious improvements and make it more user friendly.

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      Jan 21, 2021 5:37 PM UTC

      Hi @Ericmurphy4371 I am sorry to hear that. Please check the info above in this article in order to cancel your subscription. Otherwise you can contact our Deezer Support Team :nerd:

      Show more replies
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