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Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53122 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

    126 replies

    Guitar Hero
    June 7, 2020

    No logro encontrar quiero eliminarla mande un email

    Guitar Hero
    June 7, 2020

    No la puedo eliminar quiero eliminarla 

    Rockstar
    July 23, 2020

    Hello @Andra Raymundo, sorry for answering so late, please get in touch with our customer support team as mentioned above.

    https://www.deezer.com/en/profile/3421485864
    Roadie
    July 28, 2020

    I started my subscription like a month ago in the offer said the month was free and it was, I want to cancel now but the application won't let me. and I guess the app is going to discount the $ 7

    What can I do to avoid being discounted?

     

    Rockstar
    July 29, 2020

    Hello @mafer bamgar, follow the instructions mentioned in the article above. As specified at the end, if you’re having troubles, you can get in touch with the customer support team, you’ll find the link above as well.

    https://www.deezer.com/en/profile/3421485864
    Roadie
    August 3, 2020

    How do you cancel your premium subscription and get back to free?

    Rockstar
    August 3, 2020

    Hello @Thijs Fleijsman, I’ve moved your message to this topic, you’ll find the answers you need above :wink:

    https://www.deezer.com/en/profile/3421485864
    Roadie
    September 11, 2020

    Hi

    I'm trying to cancle my subscribtion but I don't have the option to.

    Any help please?

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    September 12, 2020

    Hey @Bubblesppg 

    I've moved your comment here so that you can have updated info to help you out. Please see above for more guidance :v_tone2:

    Roadie
    September 13, 2020

    I had to apply for a free trial but accidentlt chose the family option. I just saw a message that i have been charged for a famuly subscribtion.

     

    Please change or cancel