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Rockstar
Kevin Deezer
Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53122 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

      126 replies

      Show previous replies
      Roadie
      viktoria.warkentin
      Roadie
      October 20, 2020

      Hi @Jaime., thank you so much for your help! It worked perfectly, highly appreciated, thank you!

        Roadie
        Txusvertigo
        Roadie
        November 6, 2020

        Hi!! How can I cancel my subscription? Thank you. 

        Roadie
        STEFF
        Roadie
        November 6, 2020

        Hello the above link dpesn't exist. Where can i find the link to cancel my subscription?

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        November 8, 2020

        Hi @STEFF you can do it here:

         

        Roadie
        Andy Williams
        Roadie
        November 20, 2020

        I am being charged £9.99/month for a Deezer subscription that i have never used and am unable to cancel. Can you tell me why it does not give me the option either on the app or website to unsubscribe?

        Roadie
        Stacy Hoja
        November 21, 2020

        This article is a joke & completely incorrect. Update your help articles please!!! ...or maybe update the website, just fix this bc it's incorrect! 

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        November 22, 2020

        Hi @Andy Williams please check the info above in this topic in order to cancel your subscription.
        Or you can always contact our Deezer Support Team  and ask one of our agents to do it for you to make sure the subscription is properly cancelled :relaxed:

         

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        November 22, 2020

        Hey @Stacy Hoja we are always open to feedback from our users in order to improve. Can you please let me know what do you think is incorrect in this article in order to check and fix it if needed.
        Thank you very much :relaxed:

        Roadie
        Ceren
        Roadie
        December 17, 2020

        Deezer uygulamasını iphone'dan indirdim.Fakat şuan android kullanıyorum.Bir iosa erişimim yok. Nasıl iptal edebilirim

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        December 18, 2020

        Hi @Ceren I have checked in our system and since you have a subscription via apple you will need to do the following in order to cancel your subscription:

        Please follow these steps to cancel your subscription on your iPhone or iPad
        * Go to Settings > iTunes & App Store
        * Tap your Apple ID at the top of the screen
        * Tap View Apple ID. You might need to sign in or use Touch ID
        * Tap Subscriptions
        * Tap the Deezer subscription. If you don't see a subscription but are being charged, make sure that you're signed in with the correct Apple ID
        * Use the options to cancel your subscription. Once you cancel, your subscription will stop at the end of the current billing cycle

        Let me know how it goes.:nerd:

        Show more replies
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