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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?

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126 replies

how do i cancel my deezer hi fi subscription? I subscribed on your site, but I can't find where to cancel

Hello.

I want to end my subscription. 

Kind regards/Lars

Userlevel 7
Badge +7

Hey @Hatgirl38 in this case what you’ll need to do is to contact our Deezer Support Team and provide the payment details you used to subscribe to that offer. 
Explain the situation to one of our agents and they will guide you and help you with the cancellations.
Thanks :)

Userlevel 7
Badge +7

Hi @Kargo1 pleas check the info above in this page and follow the steps to cancel your subscription. Otherwise, please contact our Deezer Support Team 

Thanks :)

Userlevel 7
Badge +7

Hey @Larsa79 I can confirm that your subscription has been cancelled and will remain active until the current period ends. After that your account will turn into free and no further payments will be processed.
Thanks :relaxed:

Как отменить подписку?

Userlevel 7
Badge +7

Hi @YAUHENI please check the info above in this page and follow the steps to cancel your subscription.
Thanks :)

I want to cancel all my accounts including emails 

Please i wanna cancel my subscription, why is it so hard

Userlevel 7
Badge +7

Hi @Docpet0808 please check the info in this page and follow the instructions to cancel your account or contact our Deezer Support Team and one of our agents will do it for you.
Thanks :relaxed:

Userlevel 7
Badge +7

Hi @Alif Yusof you can cancel following the instructions on this page or contact our Deezer Support Team and request the cancellation to one of our agents.

Thanks :)

hi i cant cancel mu subscription , apple support and other cant help me , my buttom inactive to cancel , but i saw my subscrition deezer premium. Can you help me to cancel ?

Userlevel 2
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I have prepaid three months for Deezer Premium and i am totally happy but i would like to try Deezer Hifi and my subscription ends in the beggining of August.When that time comes how can i cancel it?Because when i try to suscribe on Deezer Hifi says that i am not eligible for that action...thank you very much!!!

I have cancelled my subscription months ago and no matter what I do who I email I still keep getting charged. I am a single mom N I'm broke and they keep taking money outta my so low bank account. I ha e emailed and tried everything nothing is working. Can someone please help me get my money back.

Userlevel 7
Badge +7

Hi @Johnny69 I have checked you account and after the 3 months period ends your account will turn back into free and you should be able to subscribe to HiFi.
However if you want to upgrade straight away, please get in touch with our Deezer Support Team and ask one of our agents if there is any possibility to do that and if they can help you (but I can guarantee anything though and you’ll might need to wait until August anyway.
Thanks :)

Userlevel 2
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Hi @Johnny69 I have checked you account and after the 3 months period ends your account will turn back into free and you should be able to subscribe to HiFi.
However if you want to upgrade straight away, please get in touch with our Deezer Support Team and ask one of our agents if there is any possibility to do that and if they can help you (but I can guarantee anything though and you’ll might need to wait until August anyway.
Thanks :)

Thank you very much, you are very kind... No problem I can wait until my subscription ends, 😊

 

 

 

Userlevel 7
Badge +7

Hi @Lyndee86 please contact our Deezer Support Team and one of our agents will be able to help and cancel your account definitely.
Thanks

Please cancel

Userlevel 7
Badge +7

Hi @Mel123456 please check the info above in this page in order to cancel your subscription. 
Thanks :)

There is no option to cancel under my profile settings. Very frustrating! Cancel free subscription before first payment please!

Userlevel 7
Badge +7

Hi @Mel123456 I can’t cancel it on my side, you have to contact our Deezer Support Team and one of our agents will be able to do it for you.
Apologies for the inconvenience 

It is not letting me cancel my subscription. 

Cancal my account please 

Userlevel 7
Badge +6

Cancal my account please 

The account can not be canceled here in community.

They need personal verification, so if you want to cancel go here:

https://support.deezer.com/hc/en-gb/requests/new

I am sorry to see you go. I am soon one year on Deezer Premium with no need to cancel.

You do not listen to music? Please consider staying, Deezer is great and much is to come…

Some people at Deezer, if not all, are working around the clock to improve your Deezer.

For example soon I will leave for a Prisma store. Buy foods and sausages with drinks. This evening I will grill at the thing near our housing apartments and enjoy my summer Deezer playing loud.

There is so much you can do with Deezer, not worth the canceling ;)

Userlevel 7
Badge +7

Hi @carl broke I can confirm that your subscription has been cancelled and will turn into free after the 5th June. No further payments will be processed in the account.
If you have any questions please let us know.
Thanks :slight_smile:

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