F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?
Userlevel 7
Badge +6

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 


126 replies

Userlevel 7
Badge +10

Hi @marija.vukic.90 

 

even though you’ve cancelled you’ll still be showing / have use of premium for the period you paid for e.g. if you paid on 1st May for 1 month premium but cancelled yesterday, you’ll show Premium until the 1st June.

I hope that helps?  :) 

Oh thank you 😊

thanks got sorted 

Userlevel 7
Badge +6

If you have any issues with Deezer, please ask here for help, perhaps no need to cancel once helped? If you have tight on money, perhaps going Deezer Premium Annual will help. Le me know.

Someone used my email to create an account. I just want to permanently close the account, and remove my info. 

Hey @ggnat4,

try this: https://www.deezer.com/account

Scroll down to “Delete my account”

Click on it. You will receive an e-mail in which you have to confirm your wish again.

Userlevel 7
Badge +7

Hi @Johnny69 I have checked you account and after the 3 months period ends your account will turn back into free and you should be able to subscribe to HiFi.
However if you want to upgrade straight away, please get in touch with our Deezer Support Team and ask one of our agents if there is any possibility to do that and if they can help you (but I can guarantee anything though and you’ll might need to wait until August anyway.
Thanks :)

Userlevel 2
Badge

Hi @Johnny69 I have checked you account and after the 3 months period ends your account will turn back into free and you should be able to subscribe to HiFi.
However if you want to upgrade straight away, please get in touch with our Deezer Support Team and ask one of our agents if there is any possibility to do that and if they can help you (but I can guarantee anything though and you’ll might need to wait until August anyway.
Thanks :)

Thank you very much, you are very kind... No problem I can wait until my subscription ends, 😊

 

 

 

Userlevel 6

Hi @Luke Watson 

Please contact support who will be able to help with payment issues and make sure everything is cancelled for you. Hope you get it sorted. 

Hi @Jaime., thank you so much for your help! It worked perfectly, highly appreciated, thank you!

Userlevel 7
Badge +17

it wont let me cancel my deezer premium subscription when i go onto my settings on my phone it just gives me alternative payment options. i don’t want to pay for anything i want to cancel it and it won’t give me an option to do so please can u help. i’ve also sent requests to your deezer team

Are you subscribed through Apple (the App Store) or directly through deezer?

Userlevel 7
Badge +17

So you are still in your free trial through Apple?

Then you need to cancel through them, and not through deezer.

Here is how to cancel through Apple tl;dr is, on your iPhone: settings > Apple ID, iCloud, Media & Purchases > Subscriptions > deezer, then scroll to the bottom on the page (screen) and it should show “Cancel Subscription” in red letters.

If you don’t see that, you can try Apple Support a quick chat session should sort you out.

Best of luck.

G

I had to apply for a free trial but accidentlt chose the family option. I just saw a message that i have been charged for a famuly subscribtion.

 

Please change or cancel

I want to cancel my subscription 

I've looked at other posts and found a link to take me to a site were I can do it BUT when I click on it it says I'm not authorised!!

Someone help!!!!

 

Userlevel 7
Badge +7

Hey @Savit.Mehra 

Thanks for reaching out. Our support team can help you sort that out, please click here to log your concerns to them :thumbsup_tone2:

I started my subscription like a month ago in the offer said the month was free and it was, I want to cancel now but the application won't let me. and I guess the app is going to discount the $ 7

What can I do to avoid being discounted?

 

Userlevel 7
Badge +6

Hello @mafer bamgar, follow the instructions mentioned in the article above. As specified at the end, if you’re having troubles, you can get in touch with the customer support team, you’ll find the link above as well.

Please cancel Deezer HIFI subscription, my son switched to this subscription by mistake.
Userlevel 7
Badge +7

Hi @Татьяна.Алсаева please check the info in this page and follow the steps to cancel your subscription.
Thanks :)

Cancal my account please 

Userlevel 7
Badge +6

Cancal my account please 

The account can not be canceled here in community.

They need personal verification, so if you want to cancel go here:

https://support.deezer.com/hc/en-gb/requests/new

I am sorry to see you go. I am soon one year on Deezer Premium with no need to cancel.

You do not listen to music? Please consider staying, Deezer is great and much is to come…

Some people at Deezer, if not all, are working around the clock to improve your Deezer.

For example soon I will leave for a Prisma store. Buy foods and sausages with drinks. This evening I will grill at the thing near our housing apartments and enjoy my summer Deezer playing loud.

There is so much you can do with Deezer, not worth the canceling ;)

How do you cancel your premium subscription and get back to free?

Userlevel 7
Badge +7

Hi @carl broke I can confirm that your subscription has been cancelled and will turn into free after the 5th June. No further payments will be processed in the account.
If you have any questions please let us know.
Thanks :slight_smile:

Userlevel 7
Badge +6

Hello @Thijs Fleijsman, I’ve moved your message to this topic, you’ll find the answers you need above :wink:

It is not letting me cancel my subscription. 

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