Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

988 Topics
4,420 Replies

bobrokrolRunaway Baby

posted in Subscription and payments

Deezer silently disable HIFi taking same amunt for premium

Deezer just silently disable hifi for Ukraine, taking same money for premium subscription. what I got from support:Thank you for contacting deezer and My apologies for the inconvenience caused!Deezer has provided our users from Ukraine with a complimentary Premium subscription with high quality, which is why your account has high quality, not HiFi.Ok nice, but where is it writren in terms and conditions? Deezer advertises Premium plan as subscription that includes hifi. Where is the list of countries where is hifi is available for premium? How can I know if my current country supports hifi and it worth to change it if Deezer hides from subscribera this information? Why dooes Deezer lies advertising premium as subscription that includes hifi? There is many other services provideing competiting prolose for high quality. I feel robbed as I have paid for nothing more than one year

663

10 months ago

Laura auricRunaway Baby

asked in Subscription and payments

carte cadeau Deezer premium option étudiant

Bonjour,J’ai gagné une carte cadeau DEEZER mais je ne sais pas comment l’utiliser, pouvez-vous m’expliquer comment faire ? Merci, Laura

1522

10 months ago

luchogomezTiny Dancer

asked in Subscription and payments

No puedo descargar FLAC ni tampoco mp3 320 en Deezloader Remix

Utilizo Deezloader Remix (suscripción premium) para descargar música en FLAC o MP3 320 desde hace años. Pero en esta última semana no he logrado hacer funcionar bien la app. Probé instalando distintas versiones de la app e igual no obtengo resultados. Hay solución para esto? O la app ya no sirve para descargar musica? en ese caso debería cancelar mi cuenta, ya que pago únicamente para descargar musica. Gracias por las respuestas!

6262

10 months ago

olekheTiny Dancer

asked in Subscription and payments

I dont have HI FI but I pay family subscription

I am using family subscription for more than year and now I realised that there is no HI FI. Please explain me why? Never used any free subscriptions with my account. I am about to cancel subscription if you won’t clearly answer me why it is not there and why others have it but I don’t.

251

10 months ago

Judy.SpannRunaway Baby

asked in Subscription and payments

my Deezer account

I don't want to cancel my Deezer account I'm going to stay with Google Play to make my payments my user ID is *****

451

10 months ago

thekidRunaway Baby

posted in Subscription and payments

Overpayment

Your terms and conditions state that I should raise issues with you. The problem is set out in various e-mail correspondence had with you recently. This is a final attempt to reach a settlement failing which, in accordance with your terms, I will refer the matter to my country’s courts. I await to hear from you.

252

10 months ago

Max.SRunaway Baby

asked in Subscription and payments

Payment and subscription issues

So I was charged twice in November 2023 for somer reason but had no problems with the App or with my Subscription, but in December 2023 I was charged normally but i don't have a Premium subscription even though i was charged for it. Can anybody help because support is not Answering or giving me infos about the problem.

1518

11 months ago

ALBO44Runaway Baby

asked in Subscription and payments

Problème d'inscription à l'offre étudiante depuis le Canada

Bonjour,Je remplis toutes les conditions pour souscrire à l'abonnement étudiant. J'ai également confirmé mon statut étudiant via Unidays, et mon collège canadien est bien enregistré. Cependant, lors de la validation de mes informations bancaires au moment du paiement, ça échoue. J'aimerais résoudre ce problème pour ne pas perdre mes playlists et mon historique.Pouvez-vous m'aider à résoudre ce problème ?Merci,

323

11 months ago

Madré SteenkampRunaway Baby

asked in Subscription and payments

Paying for someone that lives in another country

I would like to pay for my mother's deeper account but deeper doesn't allow it as my credit card is registered in another country. Please can you assist?

1083

11 months ago

Kelly nevesTiny Dancer

asked in Subscription and payments

nao estou conseguindo logar

Meu e-mail está salvo no aplicativo errado, com isso não estou conseguindo logar, por favor resolvam

462

11 months ago

Chantelle MaassRunaway Baby

asked in Subscription and payments

Family Plan to Year Premium Subscription

Hi I need urgent help. I was part of a Family plan and decided to get myself a Premium Account and paid for the year subscription as a birthday pressent to myself.Problem now, the main member of the family has my Premium account and I cannot accessz my music anymore.I also logged in with my own email and I suddenly have two Premium accounts, the Family Members main account and my own. I cancelled the one subscription but need a refund. I also cannot make my account (on the family) a stand alone because the email has already been linked to an account.I bought a years subscription, does that mean I will be without my music for a solid year?!?! HELP!!!!

513

11 months ago

GiuseppezitoTiny Dancer

posted in Subscription and payments

Dear friends i would like to ask that : I want to subscribe and became a member so pay every mount but i do have a question i will go in italy from may to september and my phone will not work in there can i lessening my music from my pc and if yes ...how i can do Kindly regardGiuseppe zito Please contact me at hhis email *****

131

11 months ago

ZebBitchTiny Dancer

posted in Subscription and payments

slamming your ??? in a car door is more entertaining than deezer

I've not been able to play my playlists for months, steam them to my phone or do anything other than pay you. This is a ????? disgrace. I want my money back. I supported you people for 5 years. You're a ????? joke now

433

11 months ago

EchodonutRunaway Baby

posted in Subscription and payments

Price increase, again

I just got an email saying the price is increasing. Again!I don't like this. I know everything is getting more expensive, but inflation is already making things more expensive. So it is actually getting double as expensive, while wages stagnate.I'm thinking of swapping back to free, as music streaming is ballooning to become a bigger part of my yearly budget.

100326

11 months ago

SERGEY CHRRNYYTiny Dancer

posted in Subscription and payments

Hi there! i have a problem with my gift codes.

Hi there! i have a problem with my gift codes. I give code to my friend, but when he tried to activate code, it says what code already used.

221

11 months ago

kierpel2Tiny Dancer

asked in Subscription and payments

Deezer Family in Diferent Countries

Hello, I don’t know what is happening with my Deezer family. I’m living in Canada and family from Brazil they cannot use my Family Member Plan. What do I do? Regards,

2002

11 months ago

Carmen BothaRunaway Baby

asked in Subscription and payments

add with subscription

Why do I have adds when I pay 135DDK

282

11 months ago

danielborgesmartiniTiny Dancer

asked in Subscription and payments

Conta sumiu!

Oi boa tardeAo abrir meu aplicativo deezer tive que entrar novamente na minha conta , ao entrar na conta, sumiu todos meus dados, músicas favoritas etc e a minha assinatura também, sumiu , tenho o comprovante de pagamento da minha assinatura e tudo, como devo proceder?

252

11 months ago

makhsRunaway Baby

asked in Subscription and payments

i want refund 19.99€ because someone has hacked my gmail and wabt a refund

I want my refund

574

11 months ago