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Answered

Deezer premium dissappeared

  • February 14, 2025
  • 3 replies
  • 38 views

Hi I've been a premium subscriber for years and today my account has been reset to trial and it won't let me log premium account back in. All of my favourites etc aren't there any more.

 

James

 

Best answer by awesomemac

Can you please check if you are using the correct email address?

And what do you mean with a reset? Did you ask Deezer for a reset?

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3 replies

  • Author
  • Runaway Baby
  • 1 reply
  • February 14, 2025

If it's a case of the payment card has changed if I resubscribe with a fresh card will my favourites etc repopulate? 


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1599 replies
  • Answer
  • February 16, 2025

Can you please check if you are using the correct email address?

And what do you mean with a reset? Did you ask Deezer for a reset?


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5233 replies
  • February 20, 2025

Hi ​@spooncat you must have logged in to a wrong account as I can see on the system that your premium account with all your music is still there.
Please let us know if you managed to login.
Thanks :) 


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