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Unable to start a free trial, Melodie the AI bot is no help

  • March 18, 2025
  • 5 replies
  • 30 views
C
Hitmaker

I’ve tried 3 times, on 2 different computers, to sign up for a free trial. I get an error. I reached out to support and have only received replies from the AI bot Melodie. She keeps creating me new tickets and no real person gets in touch with me. 

The collection of ticket numbers I have accumulated:

  • 7998377
  • 7998375
  • 7998368
  • 7996610

Best answer by Christopher Michael

Hi ​@Christopher Michael I contacted support and the told me an agent replied to you on Tuesday (Ticket #7996610)
I hope you managed to sign for your free trial now.
 

 

I wasn’t able to sign up for a free trial. I went ahead with a paid plan.

5 replies

Noam Asulin
Superuser
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  • Noam Asulin
  • Bezi since 2017
  • March 19, 2025

What the error that you get .....

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
awesomemac
Superuser
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  • awesomemac
  • Superuser
  • March 19, 2025

Have you tried to reach out during office hours? And yes, what kind of error do you get? And are you signing up with a browser or with the Deezer app?

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • March 20, 2025

Hi ​@Christopher Michael I contacted support and the told me an agent replied to you on Tuesday (Ticket #7996610)
I hope you managed to sign for your free trial now.
 

C
Hitmaker

Hi ​@Christopher Michael I contacted support and the told me an agent replied to you on Tuesday (Ticket #7996610)
I hope you managed to sign for your free trial now.
 

 

I wasn’t able to sign up for a free trial. I went ahead with a paid plan.

C
Hitmaker

What the error that you get .....

“Your transaction has failed, please retry with another payment method.”

A real life Deezer agent finally reached out to me and said it could be my bank flagging it (I’m based in the USA and Deezer is in France.)

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